Montevia Grant
Conroe,TX
Summary
Highly organized and reliable professional dedicated to achieving team success, optimizing business operations, and ensuring utmost customer satisfaction. Demonstrates a strong commitment to delivering exceptional results through effective coordination, meticulous attention to detail, and a proactive approach to problem-solving. Known for consistently exceeding expectations and driving positive outcomes in fast-paced and dynamic environments.
Overview
8
8
years of professional experience
Work History
Medication Technician
Heritage Oaks Assisted Living and Memory Care
09.2023 - 05.2024
- Kept track of important patient data and relayed it to healthcare staff in order to improve treatment planning and delivery
- Communicated with patients frequently to offer assistance, support, and instructions
- Worked as part of a team to ensure that the patient's body mechanics and safety were taken care of properly
- Assisted in maintaining conducive environment for residents by adhering to infection control policies.
- Assisted in training new Medication Technicians on best practices and company policies, fostering a culture of continuous learning.
- Supported needs of 30+ residents under long-term care.
Customer Service Personnel
Txu Energy
02.2023 - 07.2023
- Devised and implemented process improvements in order to reduce workloads and improve callback efficiency
- Explained billing procedures to customers, processed payments, and assisted with payment option setup
- Looked at customer account information to figure out what was wrong and how to fix it
- Provided each customer with a high level of service and support, paving the way for future business opportunities
- Work from home
Security
Houston Methodist The Woodlands Hospital
11.2019 - 09.2022
- Monitored various facility areas from a central location using various CCTV feeds to ensure maximum coverage of critical areas
- Patrolled the property and monitored surveillance equipment, including cameras, to keep the premises and personnel safe
- Patrolled and monitored the premises in a company vehicle, on a bicycle, and on foot
- Notified maintenance about any irregularities, such as fire and safety hazards
CNA
Affinity Hospice of Texas
09.2018 - 10.2019
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation
- Exhibited compassionate care and communication regarding issues surrounding death and dying
Patient Sitter
Helping Hands Nursing Agency
08.2016 - 01.2019
- Maintained clean and well-organized environment for client happiness and safety
- Improved patient outlook and daily living through compassionate care
- Developed strong and trusting rapport with patients to facilitate smooth, quality care
CNA
Rayburn Healthcare & Rehab
10.2016 - 01.2018
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate
- Exhibited compassionate care and communication regarding issues surrounding death and dying
Education
Surgical Technology - Some college (No degree)
Fortis Institute
Houston, TXHigh School -
Burkeville ISD
Burkeville, TX12.2015
Skills
- Observant
- Medical terminology knowledge
- Calm and levelheaded under duress
- Communications
- Patient relations
- Understands medical procedures
- First aid and CPR certified
- High level of integrity
- Vigilant and watchful
- Charting expertise
- Reliable transportation
- Computer literate
- Reliability
- Customer service
- Adaptability and flexibility
- Patience and empathy
- Child supervision
Timeline
Medication Technician
Heritage Oaks Assisted Living and Memory Care
09.2023 - 05.2024
Customer Service Personnel
Txu Energy
02.2023 - 07.2023
Security
Houston Methodist The Woodlands Hospital
11.2019 - 09.2022
CNA
Affinity Hospice of Texas
09.2018 - 10.2019
CNA
Rayburn Healthcare & Rehab
10.2016 - 01.2018
Patient Sitter
Helping Hands Nursing Agency
08.2016 - 01.2019
High School -
Burkeville ISD
Surgical Technology - Some college (No degree)
Fortis Institute
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