Montez Hardy
CLINTON,Maryland
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Store Manager
Starbucks
05.2018 - Current
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Unit Director
Bojangles' Famous Chicken 'n Biscuits
04.2001 - 01.2019
- Streamlined unit operations for increased efficiency through effective delegation and task prioritization.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Streamlined operations by establishing efficient processes and communication channels between stores, leading to reduced costs and increased productivity.
- Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
- Supervised 5 locations to enforce high-quality standards of operation.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
Education
Associate of Applied Science - HVAC Installation And Repair
Lincoln College of Technology - Columbia MD
Columbia, MD11.2011
Skills
- Leadership Development
- Decision-Making
- Relationship Building
- Market Analysis
- Analytical Thinking
- Adaptability and Flexibility
- Strategic Planning
- Compliance Monitoring
- Data Analytics
- Team Development
- Team Leadership
- Action Plans
- Information Analysis
- Business and Operations Analysis
Accomplishments
Starbucks Store Manager of the Year
Store manager of the quarter 4x
First in Area to achieve level 4 Store Health Pyramid 1 amongst 22 stores in US
Earn Area Lead For Next Network
Selected on special events when highest level of representation is needed on companies behalf ( Howard's senate hearing, leadership roundtables such as I&D, Laxman mission&values introduction, caucus & osac events,) etc.
Bojangles Highest EBIDTAR growth in one year (Total Contribution /Bottom line)
(Interim )Bojangles Area Director
(Bojangles) Unit Director of the year
Certification
Coffee Master Certificate
Completed (ADP) Starbucks Advanced Development Program
Selected for I&D Mentorship Program
Languages
Spanish
Limited Working
Affiliations
- Volunteering /mentoring at risk youth in educational institutions or recreations offering opportunities for kids to give back and learn a variety of skills.
- Coaching kids sports.
- Member of a Masonic lodge that supports the community through clean-ups, mentoring, job development training , fundraisers etc.
References
References available upon request.
Timeline
Store Manager
Starbucks
05.2018 - Current
Unit Director
Bojangles' Famous Chicken 'n Biscuits
04.2001 - 01.2019
Associate of Applied Science - HVAC Installation And Repair
Lincoln College of Technology - Columbia MD