Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Montez Jefferson

Surprise,AZ

Summary

Motivating Warehouse Team Lead/Supervisor with an exceptional eye for detail and commitment to quality assurance. Leading by example and closely monitoring performance. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills.

Overview

38
38
years of professional experience
1
1
Certification

Work History

Warehouse Forklift Operator

Sub-Zero and Wolf
Goodyear, Arizona
02.2025 - 04.2025
  • Ensured all safety protocols were followed while operating the forklift.
  • Loaded and unloaded pallets of product onto trucks using a forklifts reach, stand up, sit down.
  • Operated manual pallet jacks to move material around the warehouse.
  • Unloaded incoming supplies and placed them into designated storage areas.
  • Followed standard operating procedures to safely stack and store materials in the warehouse.
  • Processed orders by picking products from shelves within the warehouse.
  • Performed daily pre-shift inspections on forklifts and other equipment.
  • Loaded or unloaded shipments on trucks.
  • Operated forklift to transport goods throughout warehouse.
  • Staged goods in loading dock area.
  • Located, pulled and prepared orders.
  • Boxed, labeled and added shrink wrapping to items.
  • Working with SAP systems to assure proper ordering procedures and pulling/picking products for departments.

Customer Service Sales

PepsiCo
Goodyear, Arizona
08.2024 - 02.2025
  • Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
  • Generated reports detailing current stock levels, sales figures, markdown information.
  • Worked closely with store managers to ensure compliance with corporate policies and procedures related to merchandising activities.
  • Organized displays according to company standards and specifications.
  • Ensured accurate implementation of planograms throughout assigned territory.
  • Managed inventory levels across multiple stores ensuring appropriate stock levels at all times.
  • Developed strong working relationships with store managers and other key personnel.
  • Conducted regular store visits to evaluate merchandising standards and ensure compliance with corporate guidelines.

Warehouse Team Lead

Dysart Unified School District
Surprise, AZ
02.2020 - 08.2024
  • Receive and process all goods ordered by the district pursuant to procurement regulation
  • Notifies warehouse supervisor or procurement supervisor of damage or problems with any shipments. Notifies accounts payable of receipt of goods
  • Delivers goods from central receiving to end user location
  • Affixes asset tags to capital and stewardship items meeting asset criteria set by the Governing Board
  • Pick, pack, and deliver warehouse stock items to end user location
  • Pick up and deliver courier requests to end user location
  • Pick up and deliver county and state reports, fingerprints, correspondence, and other materials as requested to The City
  • Maintain preventative maintenance and vehicle check list on vehicles
  • Maintain satisfactory driving record and Class B drivers license in State of Arizona
  • Assists with disposal of assets, returns to vendors, with inventory and mail courier duties
  • Establish and maintain good rapport with students, employees, community members and vendors
  • Maintains a high level of ethical behavior and confidentiality
  • Certified forklift diver using sit down, reach and stand up forklifts
  • Other job related duties as assigned.

Grounds Maintenance Worker

Dysart Unified School District
Surprise, AZ
05.2017 - 02.2020
  • The Groundskeeper-General Maintenance Worker performs semi-skilled work in the maintenance, care, and modification of University grounds and landscapes which includes the operation of electrically- powered and gasoline-powered groundskeeping equipment and machines, and the use of small hand and power tools or equipment in planting, cultivating, and trimming grounds and landscaping
  • Groundskeeper also performs maintenance on groundskeeping equipment and tools, and makes minor repairs (within demonstrated capability) as directed
  • The Groundskeeper/General Maintenance Worker changes light bulbs, paints walls, woodwork, furniture, and equipment, makes minor carpentry, plumbing, and electrical repairs, delivers supplies, materials, and equipment as needed, retrieves and documents transfer of accountability of surplus property, provides custodial services, etc.

Warehouse Manager

Meridien Telecom Solutions/Cox Communications
Peoria, AZ
05.2015 - 04.2017
  • Provides materials, equipment, and supplies by directing receiving, warehousing, and distribution services
  • Maintains receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures
  • Controls inventory levels by conducting physical counts; reconciling with data storage system
  • Maintains physical condition of warehouse by planning and implementing new design layouts; inspecting equipment; issuing work orders for repair and requisitions.
  • Using SAP and different software to maintain all products and materials in warehouse.

Field Technician

Meridien Telecom solutions/Cox Communications
Peoria, AZ
02.2014 - 05.2015
  • Support the growth of the system by assuring the quality performance of the installation and technical services of all Cox Communication products
  • Ensure the quality of services provided to end users meets or exceeds established standards
  • Coordinate with all functional departments (both corporate and system) regarding the optimization of overall business efforts
  • Professional, /Home Security/Service to Sales Ambassador

Customer Service Representative Ambassador

Cox Communications Inc
Phoenix, AZ
01.2012 - 05.2014
  • Develops and directs overall technical support of all products for CCI's customers service function
  • Develops and implements policies for the resolution of service related inquiries
  • Provides a variety of customer service support duties to customers
  • Ensures timely and accurate information is provided to customers in a professional manner
  • Responds to inquires through phone, mail email and/or face to face contact with customers
  • Promotes and sell the company products and services
  • Provides operational management and support at call center locations to ensure efficient and timely resolution of technical support issues
  • Analyzes and makes recommendations based on call volume trends and other factors for forecasting future customer service needs including staffing, Data entry and call capacity
  • Also worked from home(Tele Agent)

Universal Home Technician

Cox Communications Inc
Phoenix, AZ
09.2007 - 02.2012
  • Support the growth of the system by assuring the quality performance of the installation and technical services of all Cox Communication products
  • Ensure the quality of services provided to end users meets or exceeds established standards
  • Coordinate with all functional departments (both corporate and system) regarding the optimization of overall business efforts.

Reset Regional District Manager

Crossroad Merchandising/Home Depot
Anaheim, CA
02.1987 - 04.2006
  • Responsible and accountable, in accordance with CSM Policy & Procedure, for hiring, scheduling, communications, training, evaluations, relations,data entry, safety, discipline and terminations of CSM
  • Service Agents within a Specific Retail customer and/or Geographic Region
  • Support & Coordination with
  • New Store Set Team until Merch Walk New Store Set Team turns responsibility of store over to DM at that point
  • Responsible to attend "Merch Walks" when requested by DSM or District Personnel
  • Responsible for Product Knowledge at Service Agent and Store Level.

Education

Certificate - Trade, Project Management

Rancho Santiago College
Santa Ana, CA

High School Diploma -

Lake High School
Garden Grove, CA

Skills

  • Employee training
  • Team Supervision
  • Supplies inventory
  • Skilled in Microsoft
  • Planning production
  • Vendor relations
  • Supervision & leadership
  • Retail sales customer service
  • Office equipment proficiency
  • Clerical support
  • Call Center Operations
  • Customer relations
  • Adaptive team player
  • Problem-solving abilities
  • Inbound and Outbound Calling
  • Promotional support
  • Project management abilities
  • Merchandising
  • Forklift operation
  • Inventory management
  • Order processing
  • Pallet loading
  • Warehouse organization
  • Customer service
  • Effective communication
  • Order picking
  • Order pulling and preparation
  • Data entry
  • Pallet building
  • Barcode scanning
  • Receiving procedures
  • Truck loading and unloading
  • Materials handling
  • Pallet jack operation
  • Loading dock staging
  • Shipment processing
  • Forklift operator certification
  • First aid certified

Certification

Administrative Experience (5 years) Accounts Payable (2 years) Microsoft Outlook (10+ years) Warehouse experience (10+ years) Inventory control (10+ years) Shipping & receiving (10+ years) Microsoft Office (10+ years) Supervising experience (5 years) Office Management (5 years) Warehouse Supervisor Experience Forklift (10+ years) Analysis Skills (5 years) Load & Unload (10+ years) Logistics (10+ years) SAP (5+ years)

Expert Links http://linkedin.com/in/montezdj

Certified forklift diver

Level One Fingerprint Clearance card IPVE201305

Card number 2018A02454

11/2024-11/2030

Certifications and Licenses Aspiring Leaders June 2014 to Present

Timeline

Warehouse Forklift Operator

Sub-Zero and Wolf
02.2025 - 04.2025

Customer Service Sales

PepsiCo
08.2024 - 02.2025

Warehouse Team Lead

Dysart Unified School District
02.2020 - 08.2024

Grounds Maintenance Worker

Dysart Unified School District
05.2017 - 02.2020

Warehouse Manager

Meridien Telecom Solutions/Cox Communications
05.2015 - 04.2017

Field Technician

Meridien Telecom solutions/Cox Communications
02.2014 - 05.2015

Customer Service Representative Ambassador

Cox Communications Inc
01.2012 - 05.2014

Universal Home Technician

Cox Communications Inc
09.2007 - 02.2012

Reset Regional District Manager

Crossroad Merchandising/Home Depot
02.1987 - 04.2006

Certificate - Trade, Project Management

Rancho Santiago College

High School Diploma -

Lake High School

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Montez Jefferson