Summary
Overview
Work History
Education
Skills
Timeline
Generic

Montez Torrey

Aurora,CO

Summary

Experienced professional focused on meeting or exceeding objectives seeking Sales Representative position. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style.

Overview

9
9
years of professional experience

Work History

Network Engineer

Comcast
Aurora, CO
06.2016 - 02.2022
  • Managed, tracked and coordinated problem resolution and escalation processes.
  • Troubleshot complex multi-vendor network service provider issues.
  • Provided network support services for devices such as hubs, bridges, routers and other hardware.
  • Provided complete end-to-end engineering and installation of route-based IP network solutions.
  • Monitored network capacity and performance to diagnose and resolve complex network problems.
  • Recommended options for disaster recovery, remote access, network appliances, servers and directory services security.
  • Performed troubleshooting for Juniper, Cisco and packet analysis.
  • Escalated emergency technical issues beyond scope to maintain optimum up-time.
  • Supported application of tier isolation best practices.

Customer Service Representative

Tyco Integrated Security
Aurora, CO
02.2013 - 05.2016
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.

Education

High School Diploma -

Gateway High School
Aurora, CO
05.2018

Skills

  • Capacity Management
  • System User Support
  • Integration Testing
  • Equipment Configuration
  • Technology Upgrades
  • Network Maintenance and Repair
  • Network Hardware and Software
  • Active Learning
  • Engineering and Technology
  • Electronics

Timeline

Network Engineer

Comcast
06.2016 - 02.2022

Customer Service Representative

Tyco Integrated Security
02.2013 - 05.2016

High School Diploma -

Gateway High School

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Montez Torrey