Monthnesia Scott
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking to maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
31
31
years of professional experience
Work History
Operations Manager, Contract
M & H Transport Export Travel Consulting, LLC
01.2016 - Current
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Certified Notary Signing Agent
Self Employed/ Contract
03.2018 - Current
- Conducted loan signings for mortgage refinancing, providing an efficient service that contributed to overall client satisfaction.
- Improved workflow processes by implementing digital tools for scheduling appointments and storing signed documents securely online.
- Handled sensitive personal information with utmost confidentiality, earning trust from clients and maintaining a professional reputation.
- Developed strong relationships with local businesses, expanding the notary signing agent''s client base through referrals and networking.
- Verified signer identity using various forms of identification such as passports or driver''s licenses before proceeding with any transaction; this ensured compliance with state laws while protecting clients from potential fraud.
- Provided mobile notary services when necessary, offering convenience for clients unable to visit the office location.
- Checked documents for accuracy and correct signing before notarizing.
- Checked documents and identifying credentials for all parties.
Sale/Senior Floor Opener
Secure Car Care/ Contract
02.2024 - Current
- Enhanced team efficiency through regular training sessions and performance evaluations.
- Promoted a positive work environment through effective collaboration with colleagues while also demonstrating leadership in mentoring and coaching new hires.
- Spearheaded initiatives to improve overall customer experience, resulting in higher retention rates.
- Maintained comprehensive knowledge of company products, policies, and procedures for accurate support services delivery.
- Implemented new CRM system for better customer tracking and follow-up capabilities.
- Learned and frequently used multiple sales systems to investigate, track, and correct customers' issues.
- Developed working knowledge of CRM to effectively track sales leads and activities.
Customer Support Specialist
True Vacation Timeshare/Contract
04.2017 - 09.2019
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Conducted regular training sessions for new team members, promoting best practices in customer support operations.
- Multitasked to handle diverse customer needs in high-volume [Type] setting, prioritizing tasks to keep up with challenging deadlines.
- Analyzed customer feedback data to identify areas for improvement and recommended appropriate solutions.
- Optimized use of CRM tools, ensuring accurate tracking and follow-up of customer interactions.
Patient Care Coordinator
Christiana Care Health System
06.1994 - 09.2012
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
- Monitored inventory levels of medical supplies and equipment, placing orders when necessary to prevent shortages or delays in patient care provision.
Education
Bachelor of Science - Business Administration And Management
Temple University
Philadelphia, PA01.1989
Associate of Science - Health Sciences
Millersville University of Pennsylvania
Millersville, PA07.1986
Associate of Science - English Education
Parkway-Center City/High School
Philadelphia, PA06.1985
Skills
- Goal-oriented mindset
- Data entry proficiency
- Resilience under pressure
- Cross-selling expertise
- Up-selling strategies
- CRM Software
- Teamwork and collaboration
- Microsoft Software
- Wireless Dialer
Timeline
Sale/Senior Floor Opener
Secure Car Care/ Contract
02.2024 - Current
Certified Notary Signing Agent
Self Employed/ Contract
03.2018 - Current
Customer Support Specialist
True Vacation Timeshare/Contract
04.2017 - 09.2019
Operations Manager, Contract
M & H Transport Export Travel Consulting, LLC
01.2016 - Current
Patient Care Coordinator
Christiana Care Health System
06.1994 - 09.2012
Bachelor of Science - Business Administration And Management
Temple University
Associate of Science - Health Sciences
Millersville University of Pennsylvania
Associate of Science - English Education
Parkway-Center City/High School
cover letter
Dear Sir or Madam
I have taken a great interest in your advertisement for this position within your company. I am pleased to submit my application. Your company, recognized for its innovation and commitment to quality, perfectly matches the professional environment in which i wish to evolve.
Your company company stands out for a position that i am seeking and sustainable. This particularly inspires and motivate me to contribute to your projects and your developments. I am convinced that joining your team would allow me not only to leverage my skills but also enrich my professional journey by interacting with your experts.
I have gained solid experience in this felid, particularly through my diligent work history and diversity employment. I am eager to apply my assets and service to your company. My ability and skills, combined with my quality of work ethics , allows me to approach challenges with determination and creativity.
I would be delighted for an interview to discuss my application and how I can contribute to the growth of your company. I remain at your disposal for any further information.
Sincerely ,
Monthnesia Scott