Summary
Overview
Work History
Education
Skills
Timeline
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MontiAnna Scroggins

Summary

Motivated professional with strong understanding of risk management principles and offer strong analytical skills and keen ability to assess risk. Eager to apply my regulatory compliance standard knowledge and skills and commitment to accuracy in a dynamic underwriting environment.

Overview

8
8
years of professional experience

Work History

Pre-Enrollment Specialist

Willis Towers Watson
06.2024 - Current
  • Enhance customer service by promptly addressing inquiries and resolving issues in a timely manner.
  • Provide constructive feedback to peers and management during regular team meetings, fostering an environment of continuous growth and development.
  • Manage high call volume and caseloads while maintaining strict adherence to deadlines and quality standards.
  • Schedule appointments with applicants to gather information and explain benefits processes.
  • Input participant's prescriptions in their files to keep doctors and pharmacies up to date.
  • Collaborate cross-functionally with various departments to streamline processes.
  • Help participants create an account and navigate through our company website.

Casino Cage Cashier

Choctaw Casino & Resort
01.2021 - 07.2023
  • Assisted in the training and onboarding of new cage cashiers by sharing knowledge and best practices to ensure their success within the role.
  • Completed routine audits as requested by management, validating the accuracy of records kept on file for future reference purposes.
  • Scanned customer's fingerprints, passports, and driver's licenses to insure identities were accurate.
  • Prepared daily shift reports and reconciled transactions and receipts.
  • Efficiently multitasked across various computer applications to manage and complete tasks simultaneously, ensuring timely and accurate project delivery.

Table Games Dealer

Choctaw Casino & Resort
04.2017 - 12.2020
  • Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
  • Independently exchanged chips for equal amounts of currency up to the amount of $500,000.
  • Dealt 15 divergent games in a fast paced environment, maintaining a professional and engaging atmosphere.
  • Effectively resolved customer complaints and disputes, ensuring a positive reputation and reputation.
  • Collaborated with managers to implement innovative promotions that attracted customers.
  • Actively enforced internal and external compliance policies, following proper protocols to maintain legal and regulatory standards.

Education

Currently Active - Accounting And Computer Science

Stanly Community College
Albemarle, NC
05.2028

Skills

    Reporting and Analytics

    Cross-Functional Teamwork

    Critical Thinking

    Mathematical Skills

    Fast Typing Speed

    Problem-Solving

    Appointment Scheduling

    Auditing Skills

    Policy Evaluation

    Compliance Knowledge

    Client Confidentiality

    Time Management

    Report Preparation

    Microsoft Office/Excel

    Attention to Detail

    Ability to Multitask

    Organization Skills

    Professionalism

Timeline

Pre-Enrollment Specialist

Willis Towers Watson
06.2024 - Current

Casino Cage Cashier

Choctaw Casino & Resort
01.2021 - 07.2023

Table Games Dealer

Choctaw Casino & Resort
04.2017 - 12.2020

Currently Active - Accounting And Computer Science

Stanly Community College

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MontiAnna Scroggins