Montiel B. Garcia
Franklin,Tennessee
Summary
- Project Management
- Customer Service Representative
- Call Center Representative
Overview
12
12
years of professional experience
Work History
Lead Photographer
Elite Doc Mgmt LLC
San Antonio, TX
08.2022 - Current
- Develope strategies to ensure that all projects are completed on time and within budget.
- Direct models and subjects during photo shoots to capture desired expressions and poses.
- Evaluate photographs taken by staff members to ensure they meet company standards.
- Determine project goals, locations and equipment needs by studying assignments and consulting with clients or advertising staff.
- Crop, manipulate, and perform color balance for final images.
- Set up, mount or install photographic equipment and cameras.
- Develope creative concepts and themes for photo shoots in collaboration with clients.
- Conduct photo shoots annually, including weddings, portraits, and commercial photography.
- Conduct research for new trends in photography styles and techniques.
- Manage workflow processes from pre-production through post production stages of each project.
Condition Report Writer
Independent Contractor supporting ASI
Nashville, Tennessee
04.2019 - Current
- Perform vehicle inspections, assess vehicles for damages, and provide diligent documentation of vehicle features
- Process paperwork in support of preparing vehicles for auctions
- Provide task management and project management for small-scale inspection projects, checklists, and seek out process improvement opportunities
Sky Branch – Virtual Personal Banker
Citibank
San Antonio, Texas
12.2016 - 03.2019
- Provided superior customer service and connected customers to banking products and services
- Educated current and prospective customers on an array of products and services
- Worked towards monthly individual and team goals
- Performed additional duties as required by leadership
- Performed outbound calls to reestablish Citi customers – improved customer count
- Provided product knowledge to customers – increased customers’ product lines owned
- Acted as subject matter expert for customers on various products – ensured customer engagement
- Adhered to governance, compliance, and regulatory requirements – championed policy and standards
- Provided coaching to colleagues and new hires – increased team knowledge and product literacy
One Stop Sales – Personal Banker
Citibank
San Antonio, Texas
10.2015 - 06.2016
- Provided expertise and assistance for Know Your Customer special project – cross sold banking products
- Achieved positive feedback and ratings based on customer interactions, while working towards targets
- Processed applications for deposit and credit products, converted inbound general servicing calls into targeted sales calls, and communicated best practices and sales pitches to colleagues
Technical Support Representative
IBEX Global
San Antonio, Texas
03.2014 - 09.2015
- Acted as technical support representative for Frontier Communications handling inbound calls into a high-volume call center
- Improved customer experience and hold times over short period
- Maintained consistent numbers and improved where necessary for call center statistics and metrics
- Resolved multiple troubleshooting issues for customers daily
- Assisted customers with appropriate call routing for troubleshooting
Sales Representative
Kelly Services
San Antonio, Texas
12.2013 - 03.2014
- Handle Inbound and Outbound calls for Allstate Insurance Company
- Responsibilities include Pre-Screening potential prospects for Auto/ Home/ Motorcycle/ Renters insurance and receive incoming calls for prospects in need of an insurance quote or assistance
- Assisted new employees on how to correctly execute incoming and outgoing calls
- Exhibited excellent customer service while interacting with each prospect
Sales Associate
Walmart
San Antonio, Texas
10.2012 - 04.2013
- Provide superior customer service to Walmart customers in toys, hardware, grocery, and general assistance
Education
Diploma -
Jefferson High School
San Antonio, Texas06.2012
Skills
- Analytical thinking ability
- Foster team relationships
- Passionate, and driven to learn
- Strong communication skills: verbal, written, presentation
- Quantitative research
- Proficient in utilizing Microsoft Office and Apple products
- Exceptional client communication
- Efficient workflow management
- In-depth camera knowledge
- Creative concept development
Timeline
Lead Photographer
Elite Doc Mgmt LLC
08.2022 - Current
Condition Report Writer
Independent Contractor supporting ASI
04.2019 - Current
Sky Branch – Virtual Personal Banker
Citibank
12.2016 - 03.2019
One Stop Sales – Personal Banker
Citibank
10.2015 - 06.2016
Technical Support Representative
IBEX Global
03.2014 - 09.2015
Sales Representative
Kelly Services
12.2013 - 03.2014
Sales Associate
Walmart
10.2012 - 04.2013
Diploma -
Jefferson High School
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