Montina B. Williams
Washington,DC
Summary
Business Analyst with extensive experience at the National Institute of Health, specializing in strategic planning and process optimization. Led automation projects that improved grant management efficiency by 30%. Skilled in JIRA and Visio, with a strong focus on requirements traceability and stakeholder engagement to ensure successful project delivery.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Business Analyst/Technical Writer
National Institute of Health(NIH)
Bethesda, MD
10.2024 - Current
- Successfully advanced NIGMS's IRMB initiatives by automating critical grant management systems, including ARTS for efficient request tracking and TPAP for comprehensive post-award project monitoring via dynamic dashboards, while strictly adhering to Agile methodologies and ITIL IV standards.
- Successfully documented requirements through user stories, use cases, and acceptance criteria while coordinating with vendors for solution development.
- Developed process workflows using Visio and created essential artifacts, including mock-ups, reports, and user guides.
- Facilitated sprint reviews and managed inter-team dependencies across multiple SAFe Agile teams, ensuring efficient project progression.
- I also administered SharePoint repositories for document organization and used Azure ADO Boards for project tracking.
- Led the integration of cloud-based digital forms via REST APIs and supported the development of a web application for tracking patient care outcomes.
- Functioned as a liaison to ensure clarity in business requirements across Agile teams, preventing development delays.
- Used Clarity Project Portfolio Management (PPM) to prioritize initiatives and align portfolio investments effectively.
- Produced forms, templates and reports using Dynamics 365.
CMDB Business Analyst
National Institute of Health(NIH)
Bethesda, MD
10.2022 - 10.2024
- Contracted on an initiative with GRSI Supporting National Heart Lung Blood Institute(NHLBI) on a special project to modernize and automate the Configuration Management Database (CMDB) System for Application, Infrastructure, and Change Management Processes following ITIL standards at the Bethesda, MD facility.
- Collaborated with stakeholders, IT support services, and end-users to gather and document user and system requirements.
- Administered SharePoint CMDB for asset management and ensured data integrity.
- Documented requirements via user stories and use cases; coordinated with vendors to identify solutions.
- Performed cost-benefit analyses for vendor solutions and provided recommendations.
- Developed IT configuration management methods, processes, and policies.
- Improved CI data integrity through audits and monitoring unauthorized changes using Jira.
- Supported NHLBI squads with process analysis and change management, using Jira and Confluence for documenting change management and test plans/scripts.
Business Analyst / Technical Writer
Department of Justice, Securities & Exchange Commission
Washington, D.C.
10.2021 - 10.2022
- Successfully provided technical and documentation support to the SEC Enforcement Division, enhancing training and workflow efficiency.
- Key achievements include: Streamlined collaboration with Computer Forensic teams to align training needs and improve task execution.
- Facilitated stakeholder meetings and brainstorming sessions, driving requirements gathering and workflow optimization.
- Developed comprehensive security documentation adhering to NIST SP800-53 controls, CUI, and FISMA, reducing organizational risk.
- Researched forensic science training methodologies and curricula, contributing to improved analyst educational offerings.
- Created diverse documentation such as Communications Plans, Training Plans, and Quality Assurance Plans, using advanced tools like Microsoft Suite, Adobe, and Visio.
Business/Systems Analyst/Technical Writer/EA Administrator
US Census Bureau
Suitland, MD
11.2020 - 09.2021
- Contracted by Human Touch/FWG to provide requirements management, Enterprise document management, and SharePoint support to the CTO Enterprise Architecture.
- Provided requirements management, document management, and SharePoint support to the CTO Enterprise Architecture Team.
- Developed EA service models depicting infrastructure and services, supporting design, integration, and security.
- Eased Governance by participating in Census Standards Working Group meetings and managing product request metrics.
- Enhanced SharePoint sites, including content updates, navigation improvements, and library organization.
- Built PowerApps forms to replace InfoPath forms and analyzed workflows using Nintex.
- Led weekly EA team meetings, documented minutes, and coordinated strategies for site migration with Microsoft and ADSD leaders.
Technical Writer / SharePoint SME
Technical Writer / SharePoint SME
11.2019 - 11.2020
- Collaborated extensively with key members within the ATO Security Division, including the technical team, Security Team, stakeholders, and SMEs, to understand current processes in place to update multiple Security and Controlled Unclassified Information (CUI) documents, including Contingency Plan, Risk Management Plans, and Configuration Management Plans.
- Participated in numerous Integrated Product Team (IPT) meetings.
- Collaborated with the technical team to strengthen content in technical plans, proposals, company manuals, employee forms, and contract deliverables.
- Collaborated with the Stakeholders, SMEs, and the community to understand the Subject Matter.
- Created, maintained, and updated security documentation, including policies, procedures, plans, and standards covering NIST SP800-53 controls, NIST, and FISMA and updated the architectural structure of the Enterprise SharePoint repository, incorporating libraries and folders comprised of security documentation and analyzed folder structures to maintain the continuity of the style of content—managed updates and revisions to technical literature.
Sr. Business Analyst / Tester
Department of Energy
09.2017 - 10.2019
- Contracted with Accenture on an initiative supporting the Department of Energy (DOE) to migrate applications and services to the Cloud using AWS.
- Facilitated multiple meetings with the IT Team, utilizing JIRA and Confluence to manage, track, and control requirements and keep backlog items.
- Analyzed client and SMEs' feedback through questionnaire discovery and conducting multiple interviews to gain knowledge on infrastructure and application functionality, migration ground rules, tags, parameters, and shared AWS services.
- Participated in numerous Waves to perform application discovery, retrospective procedures, and re-host migration work, including System prep, re-host runbook, and refining backlog.
- Produced QA root cause analysis documents following the problem investigation.
- Created test plans and scripts for applications and components hosted on the new infrastructures.
- Developed and performed quality test processes and documented test protocols.
- Engaged in Waves for application discovery, retrospective procedures, and re-host migration tasks, including system preparation, runbook creation, and backlog refinement.
- Ran scrum meetings and participated in multiple chime team meetings, including daily stand-up meetings, and troubleshoot issues with running applications in the new infrastructure.
- Utilized Confluence knowledge base to view runbooks, document test plans and test scripts, and perform change management.
- Assign issues and documents, and track Jira tickets utilizing Kanban.
- Utilized the Visio design tool to document the target state.
- Communicated with application development and infrastructure teams to understand applications and infrastructure components, communicated test results to program leadership, and ensured accuracy of programs before deployment to the production environment.
Business Systems Analyst/Technical Writer
Catapult/Booz Allen Hamilton
Washington, DC
10.2013 - 08.2017
- DOT, PHMSA served as a Business Requirements Analyst for the Department of Transportation.
- Led the automation of Title 49 of the Code of Federal Regulations (CFR), including the Appendices and the Hazardous Material table, into an online Portal.
- Collaborated extensively with the stakeholders (i.e., IT Director, Chief Information Officer, Enforcement Officers, and Special Permits (SMEs), as well as the Transportation Specialist team, comprised of Booz Allen Hamilton (Info Center (SMEs), Database Programmers, and ADF developers, supporting the Standards and Rule-making Division.
- Gathered detailed Business and system requirements related to exporting the federal register XML regulatory data and mapping the 2015 and 2016 metadata to federal regulatory metadata fields in Oracle tables that provided Transportation Standards and International Standards.
- Automated Title 49 of the Code of Federal Regulations (CFR) into an online portal, including metadata mapping and XML regulatory data export.
- Collaborated with stakeholders and SMEs to streamline hazardous material regulatory processes for domestic and international trade.
- Facilitated workshops and documented business processes to translate them into functional requirements and user stories.
- Developed wireframes, mockups, and process flows for regulatory components, enhancing usability and efficiency.
- Performed extensive testing, including UAT and regression testing, and validated results against requirements.
- Produced key deliverables such as business process models, test cases, design documents, and user guides.
Business Analyst/Scrum Master
URS Corporation
Washington, DC
10.2012 - 09.2013
- Contracted to the Federal Aviation Administration (FAA) NextGen on an initiative to fulfill requirements to migrate data from the server to the SharePoint knowledgebase site.
- Successfully collaborated with Database Administrators, Data Architects, and Data Analysts to enhance and streamline the Standard Operating Procedures (SOPs) for scheduling, retrieving, manipulating, archiving, and reporting on Terminal Services data.
- Effectively captured and documented business activities, leading to comprehensive updates and input into the AJT Business Plan.
- This was achieved utilizing various tools, including Terminal Apps, Delphi, REGIS, Business Plan Builder (BPB), Strategic Planning KSN (CMS), ATO Strategic Planning KSN, and P-Drive.
- Standardized SharePoint content across platforms and media ensures consistent and efficient website and blog maintenance.
- Successfully created and gathered usability feedback while translating document management requirements into comprehensive deliverables, including the Business Plan, Performance Summaries, and Data Management Analysis Reports.
- Developed and implemented a SharePoint Content Management System, effectively creating document management and collaboration sites to streamline processes and enhance usability.
Sr. Business/Systems Analyst
Advanced Digital Technologies Inc. (ADTi)
Washington, DC
10.2010 - 10.2012
- Department of Transportation contracted to the Office of International Transportation and Trade (OITT), under the Office of the Secretary (OST), to function as the Principal Point of Contact for the Development of X-20 Representation on the DOT Website, administrators, advisers, and technicians /user community), to gather System requirements, to be housed in the International Policy Council (IPC) SharePoint Site following a well-defined SDLC.
- Played a pivotal role in developing the X-20 presentation on the dot website and automated FAA training programs to align with ICAO standards, ensuring compliance within the East African Community(EAC) as part of the Safe Skies for Africa community.
- Developed multiple deliverables including functional specifications, Business rules, Glossaries, Implementation Plan, Use cases, Dataflow Diagrams, Traceability Matrix, Test Plans, test Procedures, meeting minutes, and status reports.
- Tracked International events and activities during each phase of the project following a well-defined Change Management Process, throughout the SDLC.
Data Architect/Systems Analyst
TCS/Bank of America
Charlotte, NC
05.2009 - 09.2010
- Completed metadata activities for 13 prioritized programs under the Data Management Accountability Policy Program (DMAP), aligning with 2010 IMAP policy goals and improving data quality, modeling, and provisioning.
- Streamlined Oracle database operations by developing procedures and process improvements, enhancing workflow efficiency for end users.
- Collaborated with governance teams to synchronize application, database, and operating system setups, ensuring seamless functionality.
- Captured and maintained operational and technical metadata, including schemas, tables, and triggers, to support data movement analysis and generate actionable reports.
- Leveraged PL/SQL queries to manipulate databases and provide insights for decision-making.
Business Analyst (Consultant)
Performance Based Solutions, INC. (PBSi)
Crystal City, VA
08.2008 - 09.2009
- Contracted by Washington Headquarters Services (WHS), BSD of the IT management office in response to various DoD and OMB-mandated IT Infrastructure compliance reporting requirements.
- Led Accreditation and Certification (C&A) efforts for DoD systems, ensuring compliance with DITPR and NARA requirements.
- Conducted analysis and validation for 16 CMS systems, addressing documentation gaps such as Contingency Plans and data dictionaries.
- Updated and maintained FISMA compliance data for Certification and Accreditation statuses.
- Mapped business rules and operational activities, ensuring alignment with DoDAF and Six Lean Best Practices.
- Collaborated with senior officials to resolve discrepancies and improve system compliance.
- Provided IV&V project oversight, including data analysis, metrics formulation, and requirement traceability.
Senior System Analyst (Consultant)
RCM SOLUTIONS\TSA
Annapolis Junction, MD
03.2007 - 07.2008
- Successfully enhanced screening procedures for aircraft operators to comply with TSA’s Secure Flight Program by matching passenger information with the No Fly and Selectee lists using the Infoglide System.
- Improved legacy documentation, including CMP, SDD, and process flows, while aligning templates with DHS biometric standards and DoD framework.
- Delivered actionable plans and requirement specifications and verified all design and implementation components for relational databases.
Business Analyst (Consultant)
MERLIN INTERNATIONAL
Silver Spring, MD
03.2005 - 03.2007
- Contracted to the FIS Program responsible for requirements gathering related to enhancing the Fisheries Information Systems Cataloging Content Management System Portal (CMS) through collaboration with stakeholders to improve accuracy, completeness, and timeliness of metadata collected on current fisheries systems.
- Collected, managed, and analyzed metadata from Data warehouse system repositories and Delphi code maintained within the Atlantic Coastal Cooperative Statistics program (ACCSP) and the Gulf States Information Network. (Gulf FIN).
Requirement Analyst /Rational Engineer (Consultant)
AMERICAN SYSTEMS CORPORATION
Arlington, VA
09.2003 - 03.2005
- Successfully gathered and updated the Department of State (DOS) business requirements, defined a comprehensive requirements management framework, and improved project alignment by enhancing the Requirements Management Plan.
- Achieved effective collaboration with the DOS community through interviews, improving Rational toolsets like Requisite Pro and Rational Rose, while delivering impactful “As-Is” and “To-Be” analyses.
Senior Systems Analyst / Technical Lead
04.2000 - 09.2003
- Headed up the design and development of a Debt Collection Litigation System written in Java, which will be launched over the Internet.
- Guided the Business Process re-engineering system engineering and architect development of “As–is” to” To-be” processes.
- Successfully developed established configuration Management(CM) policies to safeguard project assets, streamline software development practices.
Education
MBA - Business Administration and E-commerce
Walden University
08-2025
BS - Computer Management and Information Science
University of Maryland, University College
12.1997
AA - Business Computer Programming
PGCC
12.1985
Skills
- Strategic Planning
- Project/Process Facilitation
- Data collection
- Knowledge Transfer Facilitation
- Requirements Traceability Matrix
- JAD
- Interview Sessions
- Workflow Development
- Flowcharts Development
- Business Rules Development
- Project Assessment
- Business Assessment
- 'As-Is' Workflows
- 'To-Be' Workflows
- Business Process Engineering
- Process Improvement
- IV&V Project Requirements
- Operating Systems
- Windows 10
- Apple
- Linux
- Unix
- Software
- Rational Doors
- ClearQuest
- Robohelp
- Functional Tester
- SAP
- Snipping tool
- Oracle Developer
- Databases
- Access
- Oracle
- SQL Server
- Hardware
- CPU
- Keyboard
- Monitor
- Plotter
- Printer
- Motherboard
- RAM
- Tools
- IBM Rational Analyst Studio
- JIRA
- Microsoft Office Suites 2013
- Visio 2013
- Adobe FrameMaker
- Notepad
- Erwin
- VMware
- Visual Studio
- PowerShell
- Command Line Interpreter (CLI)
- Terminal Editor
- Networking
- LAN
- WAN
- WIFI
- Firewall
- Router
- VPN
- Data
- Group
- Security
- Languages
- Visual Basic
- JavaScript
- Clarity PPM
- XML
- Java
Vaccination Status
Fully Vaccinated
Training
- Software Languages: Visual Basic, JavaScript, XML, Java
- Microsoft SharePoint Administration
- Google Suite, Google Workspace
- SharePoint Designer; InfoPath
- Power Apps, Nintex Flows
- 508 Compliance Standards; 2010
- Azure ADO
- HP-ALM Quality Center
- ServiceNow-ITOM, ITSM, CMDB
- Atlassian, Insight CMDB
- Atlassian, Jira
- Atlassian Confluence
- Software Development Life Cycle (SDLC); IBM Rational University
- Document Development Life Cycle (DDLC); Learning Tree, January 2003
- IEEE – ISO 9001
- ITIL V4
- CRM
- Microsoft Dynamics/Business Central
- III Certified Software Engineer under SEI
- Introduction to the Capability Maturity Model (CMMI) Level III
- Office 365
- Object Oriented Analysis and Design using Unified Modeling Language; IBM Rational University
- CMMI Capability, Maturity Model Level III, Nichols Research, 2001
Security Clearance
Public Trust
Personal Information
Available: Available for onsite, remote, and hybrid work
Certification
Training
Software Languages: Visual Basic, JavaScript, XML, Java
· Microsoft SharePoint Administration.
· Google Suite, Google Workspace
· SharePoint Designer; InfoPath.
· Power Apps, Nintex Flows
· 508 Compliance Standards; 2010
· Azure ADO
· HP-ALM Quality Center
· ServiceNow-ITOM, ITSM, CMDB
· Atlassian, Insight CMDB,
· Atlassian, Jira
· Atlassian Confluence
· Software Development Life Cycle (SDLC); IBM Rational University
· Document Development Life Cycle (DDLC); Learning Tree, January 2003
· IEEE – ISO 9001.
· ITIL V4
· CRM
· Microsoft Dynamics/Business Central
· III Certified Software Engineer under SEI.
· Introduction to the Capability Maturity Model (CMMI) Level III.
· Office 365.
· Object Oriented Analysis and Design using Unified Modeling Language; IBM Rational University
· ty
· CMMI Capability, Maturity Model Level III, Nichols Research, 2001 IEEE – ISO 9001.
References
References available upon request.
Timeline
Business Analyst/Technical Writer
National Institute of Health(NIH)
10.2024 - Current
CMDB Business Analyst
National Institute of Health(NIH)
10.2022 - 10.2024
Business Analyst / Technical Writer
Department of Justice, Securities & Exchange Commission
10.2021 - 10.2022
Business/Systems Analyst/Technical Writer/EA Administrator
US Census Bureau
11.2020 - 09.2021
Technical Writer / SharePoint SME
Technical Writer / SharePoint SME
11.2019 - 11.2020
Sr. Business Analyst / Tester
Department of Energy
09.2017 - 10.2019
Business Systems Analyst/Technical Writer
Catapult/Booz Allen Hamilton
10.2013 - 08.2017
Business Analyst/Scrum Master
URS Corporation
10.2012 - 09.2013
Sr. Business/Systems Analyst
Advanced Digital Technologies Inc. (ADTi)
10.2010 - 10.2012
Data Architect/Systems Analyst
TCS/Bank of America
05.2009 - 09.2010
Business Analyst (Consultant)
Performance Based Solutions, INC. (PBSi)
08.2008 - 09.2009
Senior System Analyst (Consultant)
RCM SOLUTIONS\TSA
03.2007 - 07.2008
Business Analyst (Consultant)
MERLIN INTERNATIONAL
03.2005 - 03.2007
Requirement Analyst /Rational Engineer (Consultant)
AMERICAN SYSTEMS CORPORATION
09.2003 - 03.2005
Senior Systems Analyst / Technical Lead
04.2000 - 09.2003
MBA - Business Administration and E-commerce
Walden University
BS - Computer Management and Information Science
University of Maryland, University College
AA - Business Computer Programming
PGCC
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