MonTonya Jackson, PHR, SHRM-CP
Hyattsville,Maryland
Summary
Results-oriented Human Resources Business Partner with broad experience in all areas of Human Resources, including policy development, employee and labor relations, performance management, benefits administration and human capital management. Organized <font color="#0000FF"> Human Resources Professional </font>possessing strong interpersonal and organizational skills. Creates business partnerships and builds trust with managers and employees to create a positive work environment.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Sr. Human Resources Generalist
National Children\'s Center
Washington, DC
06.2007 - Current
- Investigate and resolves employee and labor relations issues including complaints and grievances.
- Respond to and investigate internal claims of harassment, discrimination, workplace violence and other serious policy violations.
- Administer group life and health insurance plans, FSA, COBRA, HIPAA, FMLA, and 403(b) plans.
- Generate HRIS reports; and performs data collection and information analysis, Support the Director with the development of annual HR strategic plans for client business groups.
- Partner with HR Director in researching, investigating and documenting any state or federal agency complaints, and coordinate response with legal counsel.
- Conduct onsite training on diversity, sexual harassment and HIPAA for both management and staff.
- Coordinate with unemployment claims agency regarding state unemployment claims.
- Prepare managers to attend and represent in unemployment hearings.
- Handle case management for workers\' compensation and unemployment insurance claims.
- Oversee the FMLA and disability leave process including the collection of certifying documentation; communicating certification to the employee; and managing return-to-work dates.
- Inform internal stakeholders (leaders, managers, employees) about company policies and procedures and HR processes & programs.
- Communicate benefit enrollment actions, changes, and terminations to plan administrators.
- Reconciled monthly bills and invoices for medical, dental, group life, COBRA, and FSA.
- Maintain HRIS to process personal actions; generate reports, and process terminations.
- Conduct new hire orientation, coordinate new hire process, and maintain personnel files.
- Act as a liaison to 403(b) Retirement Plans and coordinate schedule for monthly site visits.
- Process unemployment claims, maintain unemployment records, and reconcile quarterly invoices.
- Reconcile invoices for background check and drug screening vendors, and ID Badge system.
- Administer workers\' compensation program to update OSHA log, and report and process claims.
- Maintain I\'9 and AA/EEO records, applicant tracking worksheet, and background and drug screening logs.
- Act as recruiter to source, interview, and test and evaluate applicants for entry level positions.
- Provide general administrative support for HR Unit to include employment verifications and filing.
- Provide comprehensive supervisory training and management orientation fors.
- Facilitated a quarterly comprehensive HIPAA and safety training for staff members.
- Resolve employment-related disputes through proactive communication.
- Administer compensation, benefits and performance management systems and safety and recreation programs.
- Handle understaffing, disputes, terminating employees and administering disciplinary procedures.
- Represent organization at personnel-related hearings and investigations.
Human Resources Generalist/Consultant
McNeil Technologies Inc
01.2006 - 01.2007
- Maintained system documentation and conduct data conversion and HRIS audits.
- Provided technical support services in processing a range of personnel and salary actions.
- Responded to inquiries to ensure understanding of internal policies, procedures, and programs.
- Facilitated the reporting of various HR metrics including collecting and analyzing data.
- Prepared monthly reports on turnover rates and employment census; generated ad hoc reports.
- Analyzed data for government compliance reporting including AAP administration and EEO-1.
Site HR Manager/Specialist
Resource Consultants Inc aka SERCO
01.2004 - 01.2005
- Acted as liaison to corporate HR office and Union Officials for federal government subcontractor.
- Managed daily operations to include recruitment and staffing, employee/labor relations, and benefits and payroll administration.
- Conducted internal investigations and fact-finding activities for legal hearings, employee relations issues, labor union grievances, and workman\'s compensation and unemployment claims.
- Advised staff on a variety of issues including employment decisions, policy/procedure interpretation and application, EEO-related issues, and performance management.
- Supervised HR staff to ensure plant-wide compliance with state and federal employment regulations including AA/EEO, HIPAA, INS, ADA, COBRA and FMLA.
- Analyzed and resolved benefit issues related to health and welfare benefit programs, STD, LTD, FSA, group life insurance, and COBRA.
- Conducted employee counseling sessions; issued disciplinary actions and terminations.
- Managed recruitment and staffing functions to source, recruit, screen, and interview applicants to fill management, administrative and light industrial positions for USPS federal government subcontractor.
- Coordinated staffing functions to monitor turnover, implement retention plan, and restructure staffing matrix for USPS Mail Transport Equipment Service Center.
- Conducted in-house training programs, open enrollment, new hire orientation, and exit interviews.
Human Resources Consultant
Schaller Anderson, LLC
01.2002 - 01.2004
Human Resources Analyst
Assessment Systems, Inc
01.2002 - 01.2002
Assistant Manager
Southwestern Bell Communications/Cellular One
01.2001 - 01.2002
- Supervised 3 HR Specialists to administer health and welfare benefits programs including medical, dental, vision, group life insurance, STD, LTD, FSA, FMLA and COBRA.
- Facilitated in processing programs as a Regional Trainer for Corporate HR merger & acquisition team.
- Coordinated open enrollment, health fairs, and wellness activities; provided support to Sr.
- Manager.
- Managed daily operations of payroll time entry and batching processes; maintained payroll records.
- Coached supervisors on employee/labor relations issues; conducted Management Orientation training.
- Maintained HRIS database to research and compile data; provided technical support to HR staff.
- Handled worker\'s compensation claims; represented SBC at legal hearings for unemployment claims.
Human Resources Administrator/Specialist
Southwestern Bell Communications/Cellular One
01.1996 - 01.2001
- Supervised and conducted company audits of personnel records, I-9, HRIS, FMLA, ADA, and EEO-1.
- Communicated benefit changes, enrollments, and terminations to plans and Corporate HR (Benefits).
- Maintained training and OSHA logs, I\'9 and AA/EEO records, and PeopleSoft HRIS database.
- Coordinate compensation programs to include salary administration, job descriptions; and job analysis.
- Administered health and welfare benefit programs including tuition reimbursement and referral bonus.
- Conducted new hire orientation and open enrollment meetings; created monthly benefits newsletter.
- Coordinated research for worker\'s compensation cases and unemployment insurance claims.
- Reconciled monthly bills/invoices for medical, dental, vision, life insurance, and COBRA.
Independent Consultant
Self-Employed
2005 - 2006
- Responsible for coordinating activities to market products and services via large direct selling company.
- Coordinated activities for customer orientation, planning and organizing sales events, relationship building, coaching new recruits, and business communications.
- Managed budgetary responsibilities, financial transactions, customer service and sales, and shipping and receiving tasks.
Independent Consultant
Self-Employed
.1 2005 - .1 2006
- Responsible for coordinating activities to market products and services via large direct selling company.
- Coordinated activities for customer orientation, planning and organizing sales events, relationship building, coaching new recruits, and business communications.
- Managed budgetary responsibilities, financial transactions, customer service and sales, and shipping and receiving tasks.
Education
Master of Science - Human Resource Management
Capella University
Current
MS - Human Resource Management
University of Maryland University College (UMUC)
Attended
BS - Personnel Administration Management Studies
University of Maryland University College (UMUC)
May, 2006
BS - Teacher Education & Liberal Arts
Howard University
Attended
Skills
- Recruitment and Staffing
- Benefits and Payroll administration
- HRIS implementation
- Records maintenance
- Change management
- Audit preparation and reporting
- Professionals in Human Resources Certification
- <font style="line-height: 15;"> Society for Human Resource Management Certified Professional </font>
- <font style="line-height: 15;"> ADP Workforce Now </font>
- Interviewing Skills
- Performance management systems
- Union grievance resolution
Affiliations
DC HRA Chapter
Certification
PHR
Technical Skills
MS Office Suite
Timeline
Sr. Human Resources Generalist
National Children\'s Center
06.2007 - Current
Human Resources Generalist/Consultant
McNeil Technologies Inc
01.2006 - 01.2007
Site HR Manager/Specialist
Resource Consultants Inc aka SERCO
01.2004 - 01.2005
Human Resources Consultant
Schaller Anderson, LLC
01.2002 - 01.2004
Human Resources Analyst
Assessment Systems, Inc
01.2002 - 01.2002
Assistant Manager
Southwestern Bell Communications/Cellular One
01.2001 - 01.2002
Human Resources Administrator/Specialist
Southwestern Bell Communications/Cellular One
01.1996 - 01.2001
Independent Consultant
Self-Employed
2005 - 2006
Independent Consultant
Self-Employed
.1 2005 - .1 2006
Master of Science - Human Resource Management
Capella University
MS - Human Resource Management
University of Maryland University College (UMUC)
BS - Personnel Administration Management Studies
University of Maryland University College (UMUC)
BS - Teacher Education & Liberal Arts
Howard University