Montori Foreman
Customer Service Representative
Bridgeport,CT
Summary
Accomplished Parts Manager at AutoZone, adept in problem-solving and customer communications, significantly enhanced customer satisfaction by streamlining ordering processes. Demonstrated leadership as a Team Leader at Walmart, improving team productivity and individual performance through effective coaching. Skilled in call center operations, consistently achieving quality standards and boosting client retention.
Overview
8
8
years of professional experience
Work History
Call Center Agent
M&T Bank
05.2022 - 03.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Boosted client retention rates by providing exceptional customer service and building rapport with callers.
Team Leader
Walmart
08.2018 - 05.2022
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Parts Manager
AutoZone
10.2015 - 08.2018
- Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
- Identified areas of inefficiency within the department and developed targeted solutions to address these issues, resulting in cost savings and improved processes.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Ordered parts for customers, repair shops, and service departments for use in [Type] equipment.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
Education
Electrician - Electrician
Porter And Chester Institute - Stratford
Stratford, CT 05.2001 -
High School Diploma -
Stamford Academy
Stamford, CT 05.2001 -
Skills
- Problem-solving skills
- Customer communications
- Call Center Operations
- Customer Education
Timeline
Call Center Agent
M&T Bank
05.2022 - 03.2024
Team Leader
Walmart
08.2018 - 05.2022
Parts Manager
AutoZone
10.2015 - 08.2018
Electrician - Electrician
Porter And Chester Institute - Stratford
05.2001 -
High School Diploma -
Stamford Academy
05.2001 -