Montoria Kellum
Oklahoma City,OK
Summary
Enthusiastic Leasing Consultant with 2 years of comprehensive experience and in-depth understanding of Processes
rental applications and obtains required documents to schedule move-ins and prepare lease files. Utilizes successful sales
techniques to present available properties to prospective residents.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company
success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers
with outstanding active listening and multitasking abilities.
Overview
11
11
years of professional experience
Work History
Leasing Agent
Argon Apartments
04.2024 - Current
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Advertised vacant rental units through various media outlets such as emails, calls, texts and social media
Customer Service Representative
Consumer Cellular
04.2023 - 04.2024
- Assisted customers in troubleshooting issues, enhancing their user experience and satisfaction.
- Answered customer inquiries and provided accurate information
regarding products and services. - Provided excellent customer service to resolve customer complaints in a
timely manner. - Assisted customers with product selection, ordering, billing, returns,
exchanges and technical support. - Promoted high customer satisfaction by resolving problems with
knowledgeable and friendly service.
Pawnbroker
EZ Pawn
10.2021 - 04.2023
- Negotiated fair prices for both buying and selling items while maintaining profitability goals for the business.
- Made loans on all types of items after closely inspecting item values
- Complied with local, state and federal laws in reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases.
- Maintained a clean, organized, and secure store environment to ensure smooth operations and prevent theft.
- Verified authenticity and value of the items brought in for selling or pawning
Home Health Aide
Private Care
03.2015 - 12.2017
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Customer Service Representative
GC Services
08.2015 - 12.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for customers.
- Responded to customer requests for products, services, and company information.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
Sales Representative
William Sonoma
08.2013 - 01.2014
- Sales associate, Customer Service skills Handling customer inquiries and
complaints Data entry, Problem Solving Inbound/outbound calls, Provide
suggestions and feedback - Assisted customers with product selection, sizing and styling.
Provided accurate information about products, prices and services. - Processed transactions using a point-of-sale system.
Maintained up-to-date knowledge of store merchandise and policies. - Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
Education
Putnam City High School
05-2010
Skills
- Leasing and sales
- Goal-oriented mindset
- Telephone and email etiquette
- Contract negotiation
- Background checks
- Move-in coordination
- Lease preparation
- Strategic planning
- Property tours
- Payment arrangement
- Collections processing
- Active listening
- Customer service
- Critical thinking
- Data entry
- Call center experience
Timeline
Leasing Agent
Argon Apartments
04.2024 - Current
Customer Service Representative
Consumer Cellular
04.2023 - 04.2024
Pawnbroker
EZ Pawn
10.2021 - 04.2023
Customer Service Representative
GC Services
08.2015 - 12.2015
Home Health Aide
Private Care
03.2015 - 12.2017
Sales Representative
William Sonoma
08.2013 - 01.2014
Putnam City High School
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