Montoro Williams
Greenville,SC
Summary
Seasoned manager seeking opportunity to play a direct role in the growth and success of an organization.
Outgoing General Manager with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Well-qualified General Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
29
29
years of professional experience
Work History
Property Manager
Intown Suites
02.2015 - Current
- Recruit, interview, and hire all property staff
- Training, development and support of property staff
- Office operations such as checking-in and checking out guests
- Ensure and provide excellent guest service
- Identify capital expenditure needs
- Assist with completion of capital expenditure projects
- P&L effective cost and inventory control
- Drive sales through local marketing
Caregiver
Private Care Giver
10.2005 - 01.2015
- Summarize your key responsibilities and accomplishments. Where appropriate, use the language and words you find in the job description. Be brief.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted patients with self-administered medications.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Provided safe mobility support to help patients move around personal and public spaces.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
General Manager
Taco Bell Restaurant
08.1996 - 01.2005
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Focused on keeping ICOS down
- Focused on SOS
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced operational risks while organizing data to forecast performance trends.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Education
Business Office Technology - Business Office Technology
North Georgia Technical College
Clarkesville, GA05.2001
Associate of Applied Science - Paralegal Studies
Greenville Technical College
Greenville, SC05-2028
Skills
- Coaching
- Customer Service
- Problem-Solving
- Employee development
- Data analysis
- Project management
- Communication
- Organization
- Problem solving
- Mail handling
- Customer service
- Organizational skills
- Office administration
- Scheduling
- Scheduling and calendar management
Hobbies and Interests
- Reading, People Watching, 4VR
- This section is optional but can showcase the unique, intriguing, even fun side of who you are.
Timeline
Property Manager
Intown Suites
02.2015 - Current
Caregiver
Private Care Giver
10.2005 - 01.2015
General Manager
Taco Bell Restaurant
08.1996 - 01.2005
Business Office Technology - Business Office Technology
North Georgia Technical College
Associate of Applied Science - Paralegal Studies
Greenville Technical College
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