Montoya Carter
Henderson,NV
Summary
Dynamic healthcare professional with extensive experience at RDI Marketing, excelling in HIPAA compliance and patient confidentiality. Proven ability to enhance patient satisfaction through effective communication and problem-solving skills. Recognized for increasing first-call resolution rates and building strong client relationships, ensuring a positive experience in challenging situations.
with proven track record in delivering exceptional customer service in healthcare industry. Demonstrated ability to effectively manage patient inquiries and resolve issues promptly, contributing to high patient satisfaction. Displayed strong communication and problem-solving skills, ensuring seamless patient experiences and operational efficiency.
Overview
15
15
years of professional experience
Work History
Healthcare Customer Service Representative
RDI Marketing
10.2021 - Current
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
Realtor
Scofield Real Estate
01.2022 - 04.2024
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
- Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
- Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
Phlebotomy Technician
Quest Diagnostics
08.2010 - 07.2021
- Improved patient satisfaction by providing efficient, accurate, and timely blood draws.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Collected fluid or tissue samples by using appropriate collection procedures.
- Reduced patient anxiety by using effective communication skills and demonstrating empathy during blood draws.
- Demonstrated commitment to patient confidentiality by upholding strict adherence to HIPAA regulations during all interactions and documentation processes.
- Maintained a high level of accuracy in identifying patients and matching them with their corresponding lab orders.
- Contributed to a positive work environment by fostering strong relationships with both colleagues and patients.
- Provided exceptional customer service to patients from diverse backgrounds, ensuring a comfortable experience for all individuals encountered during blood draws.
- Collaborated with clinical staff to ensure appropriate specimen collection for various diagnostic tests.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
Education
GED -
East Central Technical College
DouglasNo Degree - Phlebotomy
East Central Technical College
DouglasNo Degree - Real Estate
Key Realty
Las Vegas, NV06-2021
Skills
- HIPAA compliance
- Insurance verification
- Appointment scheduling
- Patient confidentiality
- Call center experience
- Medical terminology
- Claims processing
- Data entry proficiency
- Follow-up skills
Timeline
Realtor
Scofield Real Estate
01.2022 - 04.2024
Healthcare Customer Service Representative
RDI Marketing
10.2021 - Current
Phlebotomy Technician
Quest Diagnostics
08.2010 - 07.2021
GED -
East Central Technical College
No Degree - Phlebotomy
East Central Technical College
No Degree - Real Estate
Key Realty
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