Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Software
Work Preference
Interests
Timeline
Hi, I’m

Montoya Graham

Omaha,NE

Summary

My objective is to get my bachelor degree in Criminal Justice. Once i have graduated i want to become a juvenile probation officer to help the troubled teens in the area. My goals for now is working in the Customer Service field or doing CNA working with people with a disability needs. Effective at working in fast-paced grocery environments to restock and arrange merchandise in an appealing way. Upbeat and friendly team player with a good attitude and willingness to take on any task. Enthusiastic Job Title willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills. Results-driven Overnight Stocker motivated to support sales and customer service areas by keep merchandise well-stocked and attractively arranged for purchase. Dependable Job Title with terrific work ethic and expertise in managing tasks in quick-paced settings. Drove customer loyalty by promptly offering assistance. Committed to engaging customers and maintaining positive, customer-focused store environment. Hardworking Job Title skilled in managing stock and merchandising products. Expert in assisting customers, multitasking and handling high-volume work. Well-versed in Type environments. Hardworking Grocery Stocker with proven customer service and merchandising abilities. Adept at labeling and arranging products. Offering Number years� experience to a challenging new position. Productive stock management professional equipped to handle continuous, physically demanding work keeping merchandise and materials ready for use. Reliable in meeting demand and operating equipment safely. Brings strong focus on teamwork and customer satisfaction. Diligent and reliable Hand Packer successful at handling high-volume, physically-challenging work, standing for long periods and moving with ease. Excellent physical stamina, teamwork capabilities and communication skills. Dedicated to surpassing production goals and maximizing customer satisfaction every day. Enthusiastic individual experienced in stocking shelves for variety of organizations. Offering engaging and pleasant personality combined with background building customer relationships. Skilled in unloading trucks, moving merchandise and stocking shelves. Enthusiastic, positive and dedicated professional proficient in correct procedures for stocking and rotating merchandise. Physically fit and active. Motivated Overnight Stocker brings Number years of warehouse and merchandising experience. Stays on top of tasks in self-directed environments. Proven history of following planograms to quickly display merchandise on sales floor. Skilled Overnight Stocker experienced in Type environments. Knowledgeable about unloading, moving and shelving merchandise on tight schedule. Eager to help customers and keep operations moving smoothly.

Overview

19
years of professional experience
1
Certification
1
Language

Work History

Walmart

Overnight Stocker
07.2019 - Current

Job overview

  • Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.
  • Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.

Marriott International, Inc.

CS Reservation Specialist
03.2017 - 06.2019

Job overview

  • Answering calls making reservations or changes.
  • Managed high call volumes while maintaining a professional demeanor and accurate recordkeeping.
  • Provided exceptional customer service throughout the entire booking process, leading to positive reviews and referrals.
  • Ensured accurate client information was entered into the reservation system quickly and error-free, reducing data-entry mistakes.
  • Converted inbound calls into sales Number% of time.
  • Helped customers make accommodations to fit needs by suggesting different amenities and packages for individual circumstances.

ENOA

Personal Care Provider (PCP)
01.2009 - 07.2019

Job overview

  • Going in to the home of my client to help with things like cooking, cleaning, helping with showering, running errands for my client
  • Helping with meds and excerising
  • Providing any service that my client may need or as needed.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted patients with self-administered medications.
  • Assisted clients with daily living activities, resulting in improved quality of life and independence.

Alorica

Healthcare Agent
06.2015 - 02.2016

Job overview

  • Working with insurance providers calling concerning a payment/claim information
  • Providing full credit card details and status on the payments.
  • Developed strong relationships with local community organizations, increasing referral rates for the practice.
  • Provided exceptional customer service to both patients and their families, fostering a positive healthcare experience.
  • Utilized advanced technology tools for effective patient data management, contributing towards more informed decision-making processes.
  • Ensured compliance with all relevant regulations, maintaining strict adherence to privacy laws such as HIPAA.
  • Improved patient satisfaction by providing efficient and compassionate care.
  • Managed a high volume of patient appointments, maintaining an organized schedule to minimize wait times.

First Data

Merchant Service (CSR)
09.2011 - 10.2014

Job overview

  • My responsibility was processing credit cards for business owners
  • Answering any questions the merchants have concerning their accounts or information on batches/funding also provide information on their rates and fees.
  • Enhanced customer satisfaction by providing exceptional service and product knowledge.
  • Developed and maintained positive relationships with vendors, resulting in better pricing and terms.
  • Utilized excellent communication skills to resolve customer complaints promptly and professionally.
  • Built relationships with customers and community to establish long-term business growth.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.

Omaha Steaks

Customer Service Representative
10.2005 - 12.2010

Job overview

  • Anwering the phone taking orders from existing customers and new customers whom are interested in ordering our products
  • Tracking orders too.

OTC

Customer Service Agent
09.2006 - 05.2007

Job overview

  • Anwerings calls from customers and entering the order numbers in the system for customer whom are ordering our products
  • Also tracking the customers orders and doing any refunding if necessary.

Mcdonalds

Customer Service
08.2005 - 05.2006

Job overview

  • Taking customers orders in drive-thru
  • Cashing out the orders, washing dishes, and cleaning the lobby area
  • Sometimes presenting the orders to the customers
  • Displayed positive attitude while assisting multiple guests to provide excellent customer service, boosting customer service ratings Number%.
  • Provided exceptional customer service by addressing patron concerns promptly and effectively.
  • Streamlined customer service by promptly addressing borrower inquiries and concerns.
  • Strengthened client relationships through consistent communication and excellent customer service.
  • Provided exceptional customer service to customers.
  • Greeted customers warmly to provide exceptional customer service.
  • Increased repeat business through excellent customer service and personalized treatment recommendations.
  • Greeted incoming customers and provided reliable, friendly customer service.
  • Trained new cashiers on procedures, customer service, and sales techniques.
  • Improved store reputation by consistently offering exceptional customer service experiences.

Education

Metro Community College
Omaha, NE

from Criminal Justice
01.2004

Benson High School
Omaha

Diploma from General Studies
05.2001

Skills

  • I have years of customer service skills I'm a dependable, reliable, outgoing,hard worker i love the ability to help others with they needs I have the ability to perform multiple task when it is needed
  • Stocking shelves
  • Stock Rotation
  • Pallet Jack Operation
  • Product restocking
  • Heavy Lifting
  • Maintaining safety
  • Label Reading
  • Handheld Scanner Use
  • Efficient Movement
  • Safety awareness
  • Cleaning
  • Loading and unloading
  • Workplace Cleanliness
  • Inventory Counts
  • Customer Relationship Management
  • Quick Learner
  • Customer Service
  • Attention to Detail
  • Teamwork and Collaboration
  • Time Management
  • Dependable and reliable
  • Customer Relationships
  • Stocking
  • Motivated Team Player
  • Product Organization
  • Product picking
  • Shelving of products
  • Cash Register Operations
  • Exceptional time management skills
  • Data Entry
  • Proficiency in Technology
  • Cleaning procedures
  • Payment Processing

Certification

CNA, 02/01/04

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: Authorized to work in the US for any employer

Software

Microsoft office

Windows

Spreadsheet

Word processor

Social media

Presentation software

Data entry

Work Preference

Work Type

Full TimePart Time

Work Location

On-SiteRemote

Important To Me

Work-life balance401k matchHealthcare benefitsPaid time offTeam Building / Company RetreatsPaid sick leaveCareer advancementCompany CultureFlexible work hoursWork from home optionPersonal development programsStock Options / Equity / Profit Sharing

Interests

Cooking

Watching Movies

Spending time with my family

Learning new things

Timeline

Overnight Stocker

Walmart
07.2019 - Current

CS Reservation Specialist

Marriott International, Inc.
03.2017 - 06.2019

Healthcare Agent

Alorica
06.2015 - 02.2016

Merchant Service (CSR)

First Data
09.2011 - 10.2014

Personal Care Provider (PCP)

ENOA
01.2009 - 07.2019

Customer Service Agent

OTC
09.2006 - 05.2007

Customer Service Representative

Omaha Steaks
10.2005 - 12.2010

Customer Service

Mcdonalds
08.2005 - 05.2006

Metro Community College

from Criminal Justice

Benson High School

Diploma from General Studies
Montoya Graham