Montoya Grisson
Hazel Park
Summary
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Commercial Cleaning Business Owner
ReadySetGoandGlow
09.2024 - Current
- Managed the daily operations related to customer service, inventory management, and marketing
- Negotiated contracts and agreements with business partners, vendors, and customers
- Developed effective strategies for increasing customer satisfaction and engagement, resulting in an increase in sales revenue
- Oversaw staff by hiring and terminating, creating schedules, and tracking payroll
Server/Bartender
Buffalo Wild Wings
04.2023 - 03.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Prepared and served a wide variety of alcoholic and non-alcoholic beverages, including classic cocktails, craft cocktails, and specialty drinks.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Material Logistics Supervisor
Stellantis
07.2021 - 08.2024
- Provide smooth operations by maintaining communication with supervisors of other departments
- Plan and arrange logistics required shipments
- Monitor logistics procedures, day-to-day workflow and employee performance to increase productivity
- Oversee several employees through evaluations, scheduling and training
- Oversee and monitor the availability of stock products
- Supervise daily management of logistics and transportation activities, eliminating waste
- Troubleshoot and formulate strategies for expected and unanticipated logistics issues
- Interacts with all levels of the organization including bargaining and non-bargaining hourly and salary employees as well as executive leadership
- Responsible for daily reporting for area safety, quality, throughput performance and inventory control management
Production Operator
FCA US
03.2015 - 08.2021
- Set up and operated production equipment according to daily work orders and safety procedures
- Kept operations area neat and orderly to minimize obstacles
- Attended regular training sessions to increase machine operating skills
- Worked at fast and steady pace to meet production goals
- Accomplished production goals by working with speed and accuracy
- Diligently maintained safety and quality standards
- Recognized defective material and reported issues to management
Area Sales Manager
Budget Mobile
07.2012 - 12.2014
- Monitor customer preferences to determine focus of sales efforts
- Confer or consult with department heads to plan advertising services and to secure information on equipment and customer specifications
- Assess marketing potential of new and existing store locations, considering statistics and expenditures
- Resolve customer complaints regarding sales and service
- Exceeded sales targets through effective marketing and negotiation strategies
- Forecasted product sales and achieved quarterly and annual sales objectives
Sales Associate
RADIO SHACK
09.2011 - 06.2012
- Assist customers by providing information and resolving their complaints
- Greet customers entering establishments
- Answer customers' questions and provide information on procedures or policies
- Supervised bank deposits and security procedures to support store opening and closing
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge
Education
Bachelor of Science - Business Management
Rochester University
Rochester, MI06.2027
Bartending
All American Bar And Casino Trainers
Southfield, MI05.2025
High School - undefined
Trombly High School
Detroit, MI06.2003
Skills
- Strong multitasking
- Highly reliable
- Customer service
- Team player attitude
- Outgoing personality
- Cleanliness and hygiene
- Responsible alcohol service
- Payment processing
- Suggestive selling
- Food service
- Beverage preparation
- Food running
- Guest engagement
- Safe food handling
Certification
Food Handler Card
Serv Safe Alcohol
Certified Bartender
Timeline
Commercial Cleaning Business Owner
ReadySetGoandGlow
09.2024 - Current
Server/Bartender
Buffalo Wild Wings
04.2023 - 03.2025
Material Logistics Supervisor
Stellantis
07.2021 - 08.2024
Production Operator
FCA US
03.2015 - 08.2021
Area Sales Manager
Budget Mobile
07.2012 - 12.2014
Sales Associate
RADIO SHACK
09.2011 - 06.2012
Bachelor of Science - Business Management
Rochester University
High School - undefined
Trombly High School
Bartending
All American Bar And Casino Trainers
Similar Profiles
JAILAN MCFARLANDJAILAN MCFARLAND
Tax Consultant at For All My People TaxTax Consultant at For All My People Tax
Kenny BeanKenny Bean
Automotive Painter at Micro Auto GroupAutomotive Painter at Micro Auto Group
Eric SilverEric Silver
Home Sales Consultant at Victors Home SolutionsHome Sales Consultant at Victors Home Solutions
LEE LEVYLEE LEVY
Commercial Cleaning Business Owner at Self EmployedCommercial Cleaning Business Owner at Self Employed
TYHI FOSKEYTYHI FOSKEY
Owner Commercial Cleaning Company at Tender Loving Cleaning TLC LLCOwner Commercial Cleaning Company at Tender Loving Cleaning TLC LLC