Montoya Wharton
Danville,Virginia
Summary
Qualified Mental Health Paraprofessional focused on helping others overcome personal obstacles. Skilled at motivating, communicating, and advocating for clients dealing with mental health and emotional disorders. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Mental Health Paraprofessional
Health & Wellness of VA
Danville, VA
07.2019 - Current
- Managed private practice of 18-32 clients per week.
- Evaluated patients and implemented comprehensive treatment plans to enhance mental health.
- Schedule doctor appointments
- Provide knowledge on associated mental illnesses and positive coping skills
- Assist with identifying social opportunities through internet sources and community involvement
- Educate on the importance of managing and maintaining clients’ activities of daily living
- Provide knowledge on everyday life skills such as counting, writing, and reading, cooking, cleaning, and daily hygiene.
- Documented client progress in confidential files.
- Follow HIPPA and OSHA guidelines
- Provided clients with recommendations to community resources
- Utilized meditation and visualization to support clients in meeting therapeutic goals
Customer Service Representative
Loan Max
Danville, VA
10.2017 - 07.2019
- Count daily deposit
- Responded to customer requests for products, services and company information.
- Improved overall efficiency 100% by anticipating needs and providing outstanding support.
- Assess vehicles
- Communicate with DMV’s worldwide
- Flip Titles
- Go over law binding contracts
- Make collection calls
- Collect monthly payments
- Uphold Virginia title loan laws
Front Desk Assistant
Med Express
Danville, VA
01.2017 - 10.2017
- Count daily deposit
- Managed over 50 customer calls per day
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Delivered top-notch administrative support to office staff, promoting excellence in office operations
- Sorted, opened and routed mail and deliveries to meet business requirements
- Handled payment and bill processing, change giving and payment collecting for guests
- Maintained transaction security by verifying payment cards against identification
- Received, screened and routed incoming calls
- Used internal software to process and schedule patient visits
- Follow HIPPA and OSHA guidelines
Assistant Manager
Murphy
Danville, VA
06.2013 - 03.2017
- Count daily deposit
- Completed over 70 transactions per day within one shift
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress towards goals
- Developed strategy to increase sales and drive profits
- Made hiring recommendations to increase company's productivity and profitability with quality workers
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs
Education
Some College (No Degree) - Human Services
Old Dominion University
Norfolk, VASkills
- Community Reintegration
- Positive Reinforcement Strategies
- Sustainable Systems
- Tracking Client Progress
- Customer Relations
- Microsoft Word
- Report Transcription
- Microsoft PowerPoint
- Account Management
- Microsoft Excel
- Active Listening
- Quality Control
Certification
Qualified Mental Health Paraprofessional- Danville, VA, June 2019
Completed a 90 hour certification program
Timeline
Mental Health Paraprofessional
Health & Wellness of VA
07.2019 - Current
Customer Service Representative
Loan Max
10.2017 - 07.2019
Front Desk Assistant
Med Express
01.2017 - 10.2017
Assistant Manager
Murphy
06.2013 - 03.2017
Some College (No Degree) - Human Services
Old Dominion University
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