Montre Johnson
Carrollton,TX
Summary
Resourceful and a fast learner. Able to handle diverse job requirements and meet company goals. Consistently looks for ways to improve company operations and personal contributions to increase team success against challenging performance targets. Resolves problems tactfully, keeping employees and customers satisfied with fast, accurate deliveries and customer service. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Fulfillment Center Associate
Amazon
10.2022 - 01.2024
- Receiving and putting away inventory
- Getting customer orders ready and packing them up
- Loading boxes onto trucks for shipment
- Using scanners to read bar codes on boxes
- Viewing prompts on screens and following directions for tasks.
- Safely and securely loaded items to prevent damage during transport.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Built pallets and positioned orders on loading dock to safely pile and ship goods.
Inbound Sales Representative
Holiday Inn Club Vacations Call Center
01.2022 - 09.2023
- Assisted customers with troubleshooting issues related to their purchases, demonstrating exceptional problem-solving skills and empathy towards their concerns.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Supported sales department in handling new subscriber orders, account inquiries and assigned tasks.
- Educated customers on product and service benefits, explaining features and answering questions.
- Managed high call volume efficiently, maintaining a professional demeanor under pressure.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
Customer Service Representative
Sirius XM
10.2020 - 01.2022
- Helping customers enroll, renew, reactivate, or cancel subscriptions for Sirius XM and it's brands.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Sought ways to improve processes and services provided.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Educated customers about billing, payment processing and support policies and procedures.
Janitorial Worker
KBS Services
02.2020 - 12.2020
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Checked in and stocked inventory throughout facility.
- Enhanced cleanliness and sanitation by routinely performing thorough cleaning tasks in assigned areas.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Reported damages and hazardous conditions to management for further action.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Kept building spaces premises clean inside and outside.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
Warehouse Dock Worker
American Honda Motors
08.2018 - 08.2019
- Verified documentation and condition of freight to assure quality standards were achieved.
- Built safe and balanced loads for deliveries with no shifting or damages.
- Assisted in conducting routine cycle counts of inventory items, ensuring accurate stock levels were maintained throughout the year.
- Assembled pallets and crates for secure transportation of materials.
- Operated equipment while observing standard safety procedures.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Loaded bulk and route delivery trucks with warehouse goods.
- Assisted in receiving, stocking and distribution of merchandise.
- Collaborated with team members to optimize dock space usage, resulting in increased storage capacity for incoming shipments.
Machine Operator
Continental Industries Group
05.2017 - 07.2018
- Monitored compliance with plant procedures, safety, and sanitation protocols as well as government regulation.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Performed preventative maintenance tasks consistently which resulted in fewer breakdowns requiring costly repairs.
- Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
- Operated and controlled fork lift and other company machines.
- Set up and adjusted equipment and properly configured machines for daily operation.
Stock Control Associate
Mouser
11.2015 - 02.2017
- Reviewed labels and puts items into corresponding locations
- Scanned barcodes and placed items into specified locations
- Ensured all items were put onto carts, or into boxes or totes
- Moved orders by conveyor or cart to shipping areas
- Checked area for loose parts, torn bags and conveyor jams
- Loaded, unloaded, and moved material to and from storage and production areas.
- Unpacked and repacked items in different quantities and configurations for shipment.
Education
High School Diploma -
Crosswinds High School
Grand Prairie, TX06.2015
Skills
- Product picking
- Warehousing functions
- Pallet Jack Operation
- Warehouse Operations
- Loading and unloading
- Shipment Preparation
- Product displays
- Product restocking
- Purchase Order Review
- Warehouse Safety
- Order Filling
- Safety processes and procedures
- International sales support
- Call Management
- Inbound Call Management
- Sales and Upselling
- Product and service knowledge
- Order and Refund Processing
- Customer Service
- Call Center Operations
- Account Updates
Timeline
Fulfillment Center Associate
Amazon
10.2022 - 01.2024
Inbound Sales Representative
Holiday Inn Club Vacations Call Center
01.2022 - 09.2023
Customer Service Representative
Sirius XM
10.2020 - 01.2022
Janitorial Worker
KBS Services
02.2020 - 12.2020
Warehouse Dock Worker
American Honda Motors
08.2018 - 08.2019
Machine Operator
Continental Industries Group
05.2017 - 07.2018
Stock Control Associate
Mouser
11.2015 - 02.2017
High School Diploma -
Crosswinds High School