Montrea Clark
Nashville,,TN
Summary
Detail-oriented team leader with extensive experience in direct and administrative healthcare, workflow optimization, quality assurance, and data analysis. Skilled in mentoring diverse teams and fostering professional growth through targeted coaching, consistently delivering measurable improvements in both quality and productivity. Recognized for successfully navigating evolving processes, maintaining strong client relationships, and driving operational expansion from regional to national levels to ensure the consistent delivery of high-quality results.
Overview
5
5
years of professional experience
Work History
Sr. Analyst | Consultant I | VA MDE Team Lead
Deloitte
Remote, United States
02.2024 - Current
- Oversaw and supported a team of 20+ Quality Analysts (QAs) with diverse experience levels, fostering a culture of continuous learning and providing intentional mentorship to consistently exceed client expectations.
- Developed and led biweekly workshops that improved both quality and productivity, regularly achieving quality scores above 96% and over 150 examination documents submitted weekly per QA. Leveraged cross-functional data from statistics and auditing teams to minimize errors and optimize time management during case reviews.
- Collaborated with client healthcare providers to implement a proprietary training and coaching platform, enabling real-time support for examiners and ensuring accurate, error-free examination and legal documents for the VBA.
- Interviewed and selected candidates with healthcare expertise or transferable skills to support workstream growth and facilitate the team’s expansion from the western region to a nationwide footprint.
- Analyzed and interpreted operational data from four major clinics, identifying trends and disparities to drive process improvements and support the project’s full rollout to 100% functionality across all U.S. regions.
Document Control Manager and Quality Analyst
Cairn Diagnostics
Nashville, TN
04.2022 - 01.2024
- Coordinated with diverse teams to synchronize documentation with company policies such as updating SOPs, PROs, CAPAs, etc.
- Accessioned patient or clinical trial samples before utilizing specialized instruments and to generate the data reports to aid clinical trials and healthcare providers in aiding formal diagnosis of a gastrointestinal condition called gastroparesis. This was facilitated by the use of a specific algae, C. spirulina, in which required a meticulous process must required signatures from myself or the Director to access the API facility.
- Removed obsolete or superseded document versions from active files to ensure most current company operations.
Medical Quality Assurance Specialist I
QTC Management
Nashville, Tennessee
01.2021 - 03.2022
- Evaluated test results and examination documents known as Disability Benefits Questionnaires (DBQs) against VBA-established criteria to ensure compliance with regulations and standards for Veteran compensation and pension ratings.
- Maintained knowledge of industry developments and regulatory requirements for quality assurance such as medical terminology, HIPAA certification, and ICD-10 coding.
- Reviewed and approved quality-related documents, confirming adherence to internal and external standards by sending addendums to providers for VBA compliance.
Education
Master Of Health Administration -
Louisiana State University
Shreveport, LA, USA09-2024
Bachelor Of Science (BS) - Health And Psychology Major, Natural Science Minor
Middle Tennessee State University
Murfreesboro, TN08-2020
Skills
- eQMS
- Health Information Systems
- HIPAA
- Medical Terminology
- Microsoft Office
- Medical Laws and Ethics
- Regulatory Compliance
- SEMOSS
- Various Medical Documentation Systems
- Veteran Disability Benefits Questionnaires (DBQs)
Core Competencies
Leadership | Operations | Data Analysis | Workflow Optimization | Presentations | Quality Assurance | Mentorship | Deescalation | Training | Interpersonal Communication
Timeline
Sr. Analyst | Consultant I | VA MDE Team Lead
Deloitte
02.2024 - Current
Document Control Manager and Quality Analyst
Cairn Diagnostics
04.2022 - 01.2024
Medical Quality Assurance Specialist I
QTC Management
01.2021 - 03.2022
Master Of Health Administration -
Louisiana State University
Bachelor Of Science (BS) - Health And Psychology Major, Natural Science Minor
Middle Tennessee State University