Montreal Allen
Little Rock,Arkansas
Summary
Highly motivated person with extensive customer service and experience. Outgoing professional with track record of driving increased revenue, improving experience, and elevating company profile with targeted markets. Consistently recognized for performance and excellence in customer service. Natural leader with proven record of exceeding and driving customer service excellence. Skilled in training and mentoring techniques to build customer retention and boost loyalty. Passionate about helping customers and delivering exceptional experiences with every interaction.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Sales Associate
Walmart
West Helena, AR
06.2020 - Current
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Voluntary Worker
Arkansas Foodbank
Pine Bluff, AR
08.2018 - Current
- Coordinated food, clothing and household items for disadvantaged individuals and families.
- Developed and deepened partnerships with related organizations with similar missions.
- Helped with natural disaster cleanup and assisted with restoration tasks after incidents.
Receptionist
Reddick Moss
Little Rock , Arkansas
04.2021 - 05.2022
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Maintained confidentiality of information regarding clients and company.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Restocked supplies and submitted purchase orders to maintain stock levels.
Carhop
Sonic
West Helena, AR
08.2018 - 10.2020
- Maintained professionalism while dealing with high order volumes and quality assurance.
- Maintained clean, sanitized and well-organized food preparation zones.
- Communicated with management and associates to set and exceed sales and customer satisfaction goals.
Librarian
Phillips County Library
Helena , Arkansas
08.2017 - 09.2018
- Scheduled and coordinated use of library equipment among teachers and staff.
- Provided extensive instruction for students, patrons and staff in use of print and electronic materials.
- Gathered and utilized diverse technologies for modern and more effective education.
Education
Bachelor of Science - Political Science
University Of Arkansas At Pine Bluff
Pine Bluff Ar 08.2018 - Current
Skills
Strategic thinker
Team building
Gathering and analyzing information
Organization
Programming
MS Excel MS Word MS powerpoint
Timeline
Receptionist
Reddick Moss
04.2021 - 05.2022
Sales Associate
Walmart
06.2020 - Current
Voluntary Worker
Arkansas Foodbank
08.2018 - Current
Carhop
Sonic
08.2018 - 10.2020
Bachelor of Science - Political Science
University Of Arkansas At Pine Bluff
08.2018 - Current
Librarian
Phillips County Library
08.2017 - 09.2018