Montrel Marshall

Managed Chapter 7, 11, 13 bankruptcy accounts while handling inbound and outbound calls regarding bankruptcy questions

Processed payments for customers in multiple bankruptcy chapters

Assisted customers in contract/ lease term explanation

Handled documents regarding court order actions

Communicated with various attorneys to obtain court approved documentation

• Reviewed consumer documentation to confirm eligibility for vehicle purchases
• Established and maintained relationships with consumers for productive communications.
• Achieved insurance pre-authorizations to enable timely patient procedures.
• Communicated verification and authorization status updates consumer department to facilitate decision-making for further processing

• Properly handled reimbursement cases on behalf of customers who had their vehicle bought back by Hyundai dealers
• Built relationships with dealerships & obtained documentation for vehicles to be sent to auctions
• Created disposal packages for Mercedes & BMW customers who put their vehicle up for auction
• Worked in & outbound calls to assist customers with case information
• Guided dealerships through proper buyback process with vehicles
• Utilized numerous databases for information on vehicles and different campaigns found on vehicles.

• Collected customer feedback and made process changes to exceed customer satisfaction
• Built customer loyalty by placing follow-up calls for customers who reported issues
• Properly directed inbound calls in phone queues to improve call flow
• Provide accurate and appropriate information in response to customer inquiries
• Car servicing to ready vehicles for customer rental
• Picking up and dropping off customers when needed
• Responsible for safely transporting vehicles to branch locations.