Montrel Walker
Maywood,IL
Summary
Dependable professional with strong background installing, maintaining, and repairing systems and components. Maintains equipment safety and performance with in-depth inspections and corrections. Dedicated to quality and always professional.
Overview
9
9
years of professional experience
Work History
Service Technician
Leo's Towing
Maywood, IL
06.2023 - Current
- Completed documentation promptly, enabling service requests to be properly recorded and tracked.
- Assisted with installation projects at both residential and commercial sites.
- Performed onsite repair of equipment at customer locations.
- Followed safety guidelines and wore protective gear when using power drills, circular saws, and other power tools.
- Traveled to customer locations to complete work for pre-set appointments.
- Followed all safety protocols while performing work in potentially hazardous environments.
- Replaced worn or damaged parts with OEM replacements as necessary.
- Maintained accurate records of service calls, repairs, and parts used.
Emergency Roadside Dispatcher
Auto Rescue Solution
Dallas, TX
03.2019 - 05.2023
- Relayed work orders, messages or information using telephones or two-way radios.
- Answered incoming calls from customers requesting emergency roadside assistance, assessed the situation and dispatched appropriate personnel to the customer.
- Prepared invoices for clients who received emergency roadside assistance.
- Generated daily reports on completed jobs and pending orders.
- Documented services performed, operations information, and dispatch details in system.
- Recorded and maintained files or records of customer requests, work or services performed.
- Addressed questions, problems or requests for service or equipment.
- Performed data entry into company's database systems as needed.
- Resolved customer complaints promptly and professionally.
Customer Service Manager
Firehouse Grill
Chicago, IL
02.2015 - 03.2019
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Developed policies and procedures related to customer service operations.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Assigned work and monitored performance of project personnel.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
Skills
- Preventive Maintenance
- Regulatory Compliance
- Work Documentation
- Project Oversight
- Equipment Troubleshooting
- Customer Service
Timeline
Service Technician
Leo's Towing
06.2023 - Current
Emergency Roadside Dispatcher
Auto Rescue Solution
03.2019 - 05.2023
Customer Service Manager
Firehouse Grill
02.2015 - 03.2019
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