Montrell Ford
Summary
Hardworking Lube Technician with impressive vehicle maintenance knowledge and strong work ethic. Reliable and productive with experience changing oil, servicing brakes and checking fluids. Self-motivated team player with strong attention to detail and good problem-solving abilities. Organized and proficient in using wide range of automotive tools safely and efficiently. Well-versed on varying types of oil and lubricant and specific applications.
Overview
2
2
years of professional experience
Work History
Lube Express Technician
Take 5 Oil Change
02.2023 - Current
- Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Kept shop areas neat, clean, and free of safety hazards.
- Greeted customers and answered questions about oil changes and other services.
- Worked alone or in team-based systems to complete up to 15 oil changes each day.
- Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
- Suggested additional services to customers in order to meet upsell goals.
- Computed and recorded totals and transactions using POS system.
- Cleaned automotive service bays and removed debris and to promote organized work environment.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
Lube Technician
Jiffy Lube Oil Change Center
02.2022 - 01.2023
- Kept shop areas neat, clean, and free of safety hazards.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
- Worked alone or in team-based systems to complete up to 15 oil changes each day.
- Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
- Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
- Checked fluids, tires, brakes, and other systems as part of 10-point inspection.
- Cleaned automotive service bays and removed debris to promote organized work environment.
- Greeted customers and answered questions about oil changes and other services.
- Mounted and balanced tires to promote even wear and decrease on-the-road safety hazards.
- Suggested additional services to customers in order to meet upsell goals.
Sales Associate
Journeys Shoe Store
08.2021 - 01.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
High School Diploma -
TallWood Academy
Virginia Beach06.2023
Skills
- Brakes and Tires
- Estimate Repair Costs
- Documentation Skills
- Belt Inspection
- Washing Windows
- Fluid Replacement
- Filter Replacement
- Hand and Power Tool Operation
- Vehicle Operation and Assessment
- Work Area Cleanliness
- Tire Rotations
- Diagnose Problems
- Critical Thinking
- Complete Work Orders
- Vehicle Oil Change
- Attention to Detail
- Bay Maintenance
- New Employee Training
- Customer Service
- Fluid Checks
- Safety Policies and Procedures
- Serve Customers
- Automotive Maintenance
- Dependable and Responsible
- Expectation Management
- Inventorying Expertise
- Technical Manuals
- Hardworking and Dedicated
- Mechanical Troubleshooting
- Safe Vehicle Operations
- Wheel Rotation and Balancing
- Verbal and Written Communication
Timeline
Lube Express Technician
Take 5 Oil Change
02.2023 - Current
Lube Technician
Jiffy Lube Oil Change Center
02.2022 - 01.2023
Sales Associate
Journeys Shoe Store
08.2021 - 01.2022
High School Diploma -
TallWood Academy
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