Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Montrell Moore

Katy,TX

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

8
8
years of professional experience

Work History

Intake Supervisor

2nd.md
10.2020 - Current
  • Conducted regular meetings with the intake team to discuss performance metrics, identify areas for improvement, and develop action plans accordingly.
  • Prioritized high-risk cases by assessing client needs accurately during the intake process, allocating appropriate resources accordingly.
  • Served as a liaison between clients and service providers, facilitating communication and collaboration to ensure seamless care coordination.
  • Fostered a positive work environment that encouraged teamwork, communication, and continuous improvement among all members of the organization.
  • Participated in recruitment efforts, helping to select highly qualified candidates for open positions within the team.
  • Collaborated with other departments to improve overall service delivery and client outcomes.
  • Spearheaded the development of new client intake forms, ensuring all necessary information was gathered effectively and efficiently during the initial contact.

Sales Associate Manager

National Tire & Battery
11.2017 - 10.2020
  • Managed a team of sales associates, providing guidance and support to improve overall performance.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
    Organized product displays to attract potential buyers and increase sales conversions.
  • Conducted performance reviews, handle employee matters relating to job performance, grievances, promotions, transfers and terminations.
    Developed client rapport for better customer satisfaction and repeat business.
  • Maintained accurate records of all transactions, inventory movements, customer interactions allowing for data-driven decision-making and improved operational efficiency.

Assistant Service Manager

Pep Boy Auto
08.2016 - 11.2017
  • Maintain an effective service system in customer Service center regularly to ensure efficient working throughout working hours
  • Maintain and collect daily log and service report from technicians and gather information on faulty products and systems for necessary action
  • Prepare all reports regarding service department, ensure reports to error free and submit it to management as per company policy
  • Maintain knowledge on dealer issues and inform relevant departments in all these matters and send it to Central/Regional Desk Customer Services
  • Ensure compliance to all service center staff regulations to ensure effective working of company
  • Administer and perform all activities in line with company procedures regarding service department
  • Assist all team members to follow established dress code, maintain punctuality and cleanliness as per company directives in service facility
  • Manage facility to achieve target revenue generation by maintaining service department efficiently

Education

Bachelor of Arts - Business Administration And Management

University of Houston
Houston, TX
05-2016

Skills

  • Microsoft Office
  • Microsoft Office XP
  • Data entry proficiency
  • Customer service
  • MS Excel
  • MS Word
  • MS Access
  • MS Project
  • Outlook Express
  • Adobe Photoshop
  • Outlook
  • PowerPoint

References

References upon request

Timeline

Intake Supervisor

2nd.md
10.2020 - Current

Sales Associate Manager

National Tire & Battery
11.2017 - 10.2020

Assistant Service Manager

Pep Boy Auto
08.2016 - 11.2017

Bachelor of Arts - Business Administration And Management

University of Houston

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Montrell Moore