Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sheryl Facison

Memphis,TN

Summary

Dynamic and detail-oriented professional with a proven track record at Payton's Tax Service, excelling in customer service and document preparation. Recognized for enhancing client satisfaction through accurate tax analysis and maintaining confidentiality. Strong organizational skills and effective problem-solving abilities contribute to a collaborative and efficient work environment.

Professional hospitality worker with strong standards and results-driven mindset. Proven track record in maintaining cleanliness, organization, and safety in various settings. Known for effective team collaboration, reliability, and adaptability to changing needs. Skilled in deep cleaning, inventory management, and customer service, with focus on delivering exceptional results.

Overview

11
11
years of professional experience

Work History

Tax Preparer

Payton's Tax Service
01.2020 - Current
  • Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
  • Analyzed financial records to verify accuracy of tax returns.
  • Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
  • Increased client satisfaction by providing accurate and timely tax preparation services.
  • Assessed client tax situations to determine best filing options.

Public Service Attendent

Holiday Inn Express
03.2018 - 01.2020
  • Streamlined facility cleanliness, ensuring a welcoming environment for all patrons.
  • Explained food preparation methods to patrons with allergies and gluten intolerances.
  • Collaborated with team members to improve overall service efficiency and achieve shared goals.
  • Utilized strong problem-solving skills to handle challenging situations effectively under pressure.
  • Maintained clean and professional appearance during work shift.

Housekeeper/Laundry Attendant

Doubletree By Hilton
10.2015 - 03.2018
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.

Teamleader

Federal Express
09.2014 - 05.2017
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.

Education

High School Diploma -

Melrose High School
Memphis, TN
05.1990

Skills

  • Organization skills
  • Document preparation
  • Customer service

Timeline

Tax Preparer

Payton's Tax Service
01.2020 - Current

Public Service Attendent

Holiday Inn Express
03.2018 - 01.2020

Housekeeper/Laundry Attendant

Doubletree By Hilton
10.2015 - 03.2018

Teamleader

Federal Express
09.2014 - 05.2017

High School Diploma -

Melrose High School
Sheryl Facison