Montrell Wright
Ft. Worth,Tx.
Summary
Personable and enthusiastic client services professional, dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Hardworking, and ready to join my next team.
Overview
19
19
years of professional experience
Work History
Owner
MDW Investments LLC
Fort Worth, TX
01.2018 - Current
- Created a budget and tracked expenses to ensure the financial health of the business.
- Developed a business plan that outlined the company’s objectives, strategies, and tactics for success.
- Implemented a customer feedback system to measure customer satisfaction and identify areas for improvement.
- Hired a team of employees to support daily operations, resulting in improved customer service.
- Negotiated and secured favorable terms for the purchase of equipment and supplies from vendors.
Family Based Safety Services Worker
Department of Family and Protective Services
Fort Worth, TX
09.2015 - 10.2019
- Helped identify resources and community support available to the family.
- Made referrals for services to meet the specific needs of families by identifying insufficient protective capacities, developing treatment plans, and using appropriate and necessary resources to minimize risk and provide for safety of the child; and maintains contact with parents and children to achieve treatment goals.
- Developed relationships within the community to obtain donations for families in need through charities and community partners such as churches, shelters, and private donors.
- Assessed child safety and took the necessary actions to protect the child as appropriate, including removing children from their family by court order.
- Assisted parents to recognize behaviors that led to child abuse and/or neglect and empower parents to identify ways to make the necessary behavioral changes.
Food Service Manager
FORT WORTH ZOO
Fort Worth, TX
02.2005 - 09.2015
- Resolved customer complaints while maintaining a calm attitude even in highly stressful matters and challenging circumstances.
- Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
- Coach and counsel 15-20 employees on how to greet guests, listen to guest needs, be attentive and explain to them how body language plays a big role in how a guest perceives them.
- Observe and evaluate workers and work procedures to ensure quality standards, service, and recommend disciplinary write-ups.
- Trained newly appointed supervisors by going over policies, showing them how to correctly fill out reprimand forms, handle guest complaints, and train employees.
Education
Bachelor of Arts in Criminology and Criminal Justice -
University of Texas at Arlington
Skills
- Complaint Resolution
- Multi-Task Management
- Positive and Professional
- Order Fulfillment
- Conflict Resolution
- Customer Service
Languages
English
Native/ Bilingual
References
References available upon request.
Timeline
Owner
MDW Investments LLC
01.2018 - Current
Family Based Safety Services Worker
Department of Family and Protective Services
09.2015 - 10.2019
Food Service Manager
FORT WORTH ZOO
02.2005 - 09.2015
Bachelor of Arts in Criminology and Criminal Justice -
University of Texas at Arlington
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