Montrell Richards
Saint Louis,MO
Summary
Adaptable professional with 2 years of experience and a proven knowledge of brand management, meeting planning, and customer service. Aiming to leverage my skills to successfully fill the Marketing Assistant role at your company. Experienced Marketing Specialist keeps up with tight deadlines and high-value customers. Successful at working with diverse teams to develop comprehensive approaches to marketing plans. Intelligent and insightful professional. Highly competent Point of Sale Associate with experience in managing transactions, handling customer inquiries, and troubleshooting POS systems. Strong multitasking abilities, coupled with impressive communication skills to provide top-notch service in fast-paced retail environments. Demonstrated ability to contribute to team success by ensuring accuracy and efficiency in all tasks. Exhibited positive impact in past roles through enhanced customer satisfaction levels and streamlined check-out processes.
Overview
7
7
years of professional experience
Work History
Marketing Specialist
QuikTrip
Saint Louis, MO
05.2022 - Current
- Researched industry trends and competitor marketing decisions to introduce new ideas.
- Brainstormed creative ideas to improve branding and company messages.
- Managed customer relationship management systems to address customer queries and needs.
- Prepared promotional presentations, marketing materials and educational content.
- Displayed trends on graphs and visual aids to present conclusions to supervisors.
- Developed company mock-ups and social media content to increase brand awareness.
- Monitored company mail and websites and took steps to promote Internet audience engagement.
- Initiated market research studies, and analyzed findings.
- Evaluated marketing strategies based on knowledge of establishment objectives, market characteristics and cost factors.
- Coordinated or participated in promotional activities or trade shows to market products or services.
- Developed pricing strategies, balancing firm objectives and customer satisfaction.
- Compiled lists describing product and service offerings.
- Formulated, directed and coordinate marketing activities and policies to promote products and services, working with advertising and promotion managers.
- Resolved problems, such as copyright infringement and royalty sharing with outside producers and distributors.
- Conducted competitor research to understand the industry dynamics and identify opportunities for growth.
- Created content for various social media platforms including Facebook, Twitter, Instagram and YouTube.
- Conducted market research to identify trends and customer needs.
Fashion Designer
Haus of Rich
Saint Louis, MO
11.2019 - Current
- Coordinated photo shoots of finished products for catalogs and websites.
- Managed multiple projects simultaneously while adhering to deadlines.
- Analyzed customer feedback to understand market trends and preferences.
- Evaluated competitors' products in order to stay abreast of current market conditions.
- Developed sketches of garments and accessories, selecting fabrics, colors and trims.
- Monitored production schedules to ensure timely delivery of finished goods.
- Assisted with the selection of models for runway shows and fashion events.
- Attended trade shows to present new designs and gain insight into industry trends.
- Worked closely with pattern makers to ensure accuracy in garment construction.
- Reviewed technical specifications for fabric, fit, proportion and detailing to ensure product quality standards were met.
- Trained junior designers on fashion illustration techniques using Adobe Illustrator software.
- Supervised fittings during the development stage of projects to evaluate fit and styling details.
Sales Associate
Nordstrom
Saint Louis, MO
01.2023 - 03.2026
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Developed promotional strategies to increase sales volume.
- Handled customer complaints in a professional manner.
- Maintained up-to-date knowledge of store merchandise and policies.
- Assisted customers with product selection, sizing and styling.
- Demonstrated product features and benefits for customers' needs.
- Greeted customers and provided exceptional customer service.
Marketing Coordinator & Creative Director
Financial Consulting Network, LLC.
Saint Louis, MO
09.2021 - 12.2021
- Created reports summarizing performance results against established goals.
- Maintained a library of marketing collateral including images and videos.
- Managed relationships with external vendors to ensure successful completion of projects within budget constraints.
- Assisted in developing content for websites, blogs, and social media platforms.
- Evaluated success of campaigns by tracking relevant KPIs and metrics.
Customer Service Representative
QuikTrip
Saint Louis, MO
05.2019 - 08.2021
- Recognized by management for providing exceptional customer service.
- Delivered product or service to customer locations on time.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Performed site evaluations, customer surveys and team audits.
- Defined strategies and created a plan to achieve ambitious operational objectives.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
BBAMarketing Candidate -
JACKSON STATE UNIVERSITY
Jackson, MS12-2024
High School Diploma -
CARDINAL RITTER COLLEGE
Saint Louis, MO01.2020
Skills
- Coordination
- Market research
- Social media management
- Content creation
- Brand development
- Promotional strategies
- Creative thinking
- Team collaboration
- Data analysis
- Promotional material organization
- Customer demographics
- Sales expertise
- Client needs assessment
- Scheduling
- Product marketing
- Digital marketing
- Customer service
- Organizational skills
- Teambuilding
- Conflict resolution
- Work ethic
- Collaboration
- Team management
- Time Management
- Problem-Solving
- Management Skills
- Listening
- Leadership
- Interpersonal Skills
Timeline
Sales Associate
Nordstrom
01.2023 - 03.2026
Marketing Specialist
QuikTrip
05.2022 - Current
Marketing Coordinator & Creative Director
Financial Consulting Network, LLC.
09.2021 - 12.2021
Fashion Designer
Haus of Rich
11.2019 - Current
Customer Service Representative
QuikTrip
05.2019 - 08.2021
BBAMarketing Candidate -
JACKSON STATE UNIVERSITY
High School Diploma -
CARDINAL RITTER COLLEGE
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