Montrice Taylor
DeSoto,TX
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
19
19
years of professional experience
Work History
Health Unit Coordinator
Parkland Memorial Hospital
Dallas, TX
11.2023 - Current
- Conducted quality assurance checks on all patient records for accuracy and completeness.
- Received requests for medical records from outside agencies or individuals.
- Managed daily operations of the health unit including filing, faxing, photocopying.
- Provided administrative support to nursing staff as needed.
- Greeted visitors and directed them to the proper area of the office.
- Performed clerical tasks such as typing letters, memos, and reports as requested by management.
- Organized patient records, charts, and other documents in an orderly manner.
- Processed paperwork related to hospital admissions, discharges, and transfers.
- Answered incoming calls and routed them to the appropriate departments or staff members.
- Updated patient information in electronic systems according to established policies and procedures.
Unit Secretary
Dallas Medical Center
Farmers Branch, TX
08.2022 - 10.2023
- Coordinated with other departments to ensure timely delivery of services to patients.
- Managed the front desk area ensuring neatness at all times.
- Maintained patient records, medical histories, test results and other pertinent information in the hospital's computer system.
- Collected discharge summaries from nurses or physicians before release of patients from the facility.
- Greeted visitors and patients in a courteous and friendly manner.
- Answered telephone calls promptly and directed them to appropriate personnel or departments.
- Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
- Provided patient information to facilitate timely admissions and discharges.
- Monitored unit supply levels and notified management of ordering needs.
Health Unit Coordinator
Childrens Health Hospital
Dallas, TX
05.2005 - 07.2022
- Received requests for medical records from outside agencies or individuals.
- Conducted quality assurance checks on all patient records for accuracy and completeness.
- Managed daily operations of the health unit including filing, faxing, photocopying.
- Created spreadsheets and reports from data gathered from patient files.
- Provided administrative support to nursing staff as needed.
- Greeted visitors and directed them to the proper area of the office.
- Performed clerical tasks such as typing letters, memos, and reports as requested by management.
- Provided customer service assistance to patients who had questions or concerns about their care plans.
- Processed paperwork related to hospital admissions, discharges, and transfers.
- Answered incoming calls and routed them to the appropriate departments or staff members.
Car Transporter
Hertz Car Rental
Dallas, TX
07.2007 - 05.2008
- Filled fuel tanks on vehicles prior to rental periods.
- Disposed of trash left by previous customers from inside the vehicle cabins.
- Washed exterior surfaces of vehicles using power washers or manual brushes.
- Reported any mechanical issues discovered during inspections to supervisor immediately.
Ticket Verifier Love Field Airport
International RAM Associates
Dallas, TX
07.2005 - 07.2007
- Worked closely with airline personnel regarding flight schedules, boarding requirements, and other issues related to passenger safety.
- Verified documents for international travelers at customs checkpoints.
- Provided customer service assistance to passengers needing special attention or help navigating the airport.
Education
High School Diploma -
Dallas Can Academy
Dallas, TX06-2002
Skills
- Front Desk Operations
- Telephone Etiquette
- Microsoft Word
- Detail Oriented
- BLS Certified
- Exceptional customer service
- Organization and Time Management
Timeline
Health Unit Coordinator
Parkland Memorial Hospital
11.2023 - Current
Unit Secretary
Dallas Medical Center
08.2022 - 10.2023
Car Transporter
Hertz Car Rental
07.2007 - 05.2008
Ticket Verifier Love Field Airport
International RAM Associates
07.2005 - 07.2007
Health Unit Coordinator
Childrens Health Hospital
05.2005 - 07.2022
High School Diploma -
Dallas Can Academy