Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

MONTROZELL EVERAGE

Phoenix,AZ

Summary

Highly skilled Enterprise Service Desk Technician with excellent customer service skills and a solid technical background. Proven ability to analyze and resolve IT issues in a timely manner. Offer a deep understanding of patient services which includes healthcare support, regulatory compliance, Physician collaboration,and employee training on all areas of hardware and software issues. Committed to enhance user experience through attentive service and efficient problem resolution. Hardworking attendant proficient and offering several years' experience in industry. Efficient and accurate team player with a dedicated approach to customer service, facilities maintenance and safety management.

Overview

52
52
years of professional experience

Work History

Tech-Field Service I

HonorHealth
Phoenix, AZ
10.2024 - Current
  • Provided technical support to customers over the phone or in person.

I.T Enterprise Service Delivery

StewardHealth Care
Phoenix, AZ
02.2022 - 10.2024
  • Responded to service request from internal customers in an efficient manner
  • Maintain inventory of all I.T assets within the enterprise environment
  • Provided first-level technical support to end users via phone, and email
  • Testing network connectivity issues using ping, tracert, and ipconfig commands

MANAGER- IS HOSPITAL/PRACTICE

Tempe St. Luke's, St. Luke's Behavioral Health
Tempe, AZ
10.2011 - 11.2022
  • Company Overview: Arizona Region Central Business Office
  • Organize and manage clinical component of clinical information system implementations at the facility level
  • Working close coordination with C-level executives
  • Build within clinical system processes to support increased and/or advanced clinical functions, such as CPOE, clinical decision support
  • Arizona Region Central Business Office

DATA ENTRY SPECIALIST

ST. LUKE'S MEDICAL CENTER
10.2008 - 11.2011
  • Responsible for keying all patient charges, admission, discharge, cash posting, and staff payroll

CNA

ST. LUKE'S MEDICAL CENTER
12.1972 - 08.2008
  • Displayed strong clinical skills in assessing vital signs, performing lab draws, and glucose checks, and providing pre-op, and post-operative care

Education

CNA - Certified Nursing Assistant (CNA)

Maricopa Skill Center
Phoenix, AZ
12.1972

Skills

  • Active Directory
  • Help Desk
  • Microsoft Windows/Office
  • VPN
  • Remote Access Software

References

References available upon request.

Timeline

Tech-Field Service I

HonorHealth
10.2024 - Current

I.T Enterprise Service Delivery

StewardHealth Care
02.2022 - 10.2024

MANAGER- IS HOSPITAL/PRACTICE

Tempe St. Luke's, St. Luke's Behavioral Health
10.2011 - 11.2022

DATA ENTRY SPECIALIST

ST. LUKE'S MEDICAL CENTER
10.2008 - 11.2011

CNA

ST. LUKE'S MEDICAL CENTER
12.1972 - 08.2008

CNA - Certified Nursing Assistant (CNA)

Maricopa Skill Center
MONTROZELL EVERAGE