Montserrat Correa

• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Monitored supply levels at counter and maintained customer areas to meet typical demands.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Followed exact recipes for mixing and preparing beverage and food items.
• Cleaned counters, machines, utensils, and seating areas daily.
• Used POS system to accurately enter orders and process payments.
• Operated espresso machines and commercial coffee brewers to create beverages.
• Elevated customer loyalty by using strong communication abilities to resolve customer problems.
• Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
• Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Monitored supply levels at counter and maintained customer areas to meet typical demands.

• Cross-trained and provided backup support for organizational leadership.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Collaborated with sales team members to complete accurate orders, and resolve item issues.
• Investigated and resolved accounting, service and delivery concerns.
• Resolved associate, tool and service delivery issues revealed by statistical reports.
• Increased revenue by cross-selling and upselling products and services.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Followed up with customers about resolved issues to maintain high standards of customer service.

First aid certification.

I was trained to help save lives and know how to react in some situations, and got certificated with a very high score and very well development during course.