Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Montserrat Delgado

Phoenix,AZ

Summary

Dynamic professional with extensive experience at AZ Mentor Network, specializing in staff training and development. Proven ability to enhance operational efficiency through effective supervision and advocacy for client needs. Bilingual in English and Spanish, skilled in CPR/AED and Article 9, ensuring comprehensive care for individuals with developmental disabilities.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Direct Program Suppervisor

AZ Mentor Network
Arizona City, AZ
08.2024 - 01.2026
  • Oversaw staff training and development programs, ensuring employees were equipped with the skills needed to excel in their roles.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Monitored program performance and outcomes for successful delivery of services.
  • Implemented training sessions for staff to improve operational efficiency and compliance.
  • Create schedules and approving payroll for staff.
  • Provided personalized care and support to individuals with developmental disabilities.
  • Collaborated with interdisciplinary teams to ensure comprehensive care delivery.
  • Advocated for client needs, ensuring access to resources and community services.

Direct Support Professional

Hacienda HealthCare
Arizona City, AZ
08.2023 - 08.2024
  • Provided personalized care and support to individuals with developmental disabilities.
  • Assisted in implementing individualized service plans to enhance client well-being.
  • Monitored clients' health and behavior, reporting changes to relevant team members.
  • Engaged clients in daily activities, promoting social interaction and skill development.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.

Education

High School Diploma -

Compadre High School
Phoenix, AZ
05-2012

Skills

  • CPR/AED
  • Active listening
  • Staff supervision
  • Written communication
  • Bilingual English & Spanish
  • Abuse & Neglect Cert
  • Article 9
  • Prevention & Support

Certification

CPR & First AID

Article 9

Abuse & Neglect

Prevention & Support

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Direct Program Suppervisor

AZ Mentor Network
08.2024 - 01.2026

Direct Support Professional

Hacienda HealthCare
08.2023 - 08.2024

High School Diploma -

Compadre High School
Montserrat Delgado