Montserrat Espino
El Paso
Summary
Bilingual medical assistant student with strong communication, organizational, and patient care skills. Demonstrates eagerness to apply clinical training in healthcare settings while delivering compassionate, high-quality care. Focused on supporting providers to enhance patient services and committed to ongoing professional development in the medical field.
Overview
4
4
years of professional experience
Work History
Shift Leader
Dutch Bros
El Paso, Tx
09.2021 - 01.2026
- Developed training program for new staff on beverage preparation and customer service standards to enhance service quality.
- Implemented quality control measures for drinks to maintain brand consistency.
- Assisted in resolving customer complaints to enhance overall satisfaction.
- Fostered a positive team environment through effective communication and support.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Assigned tasks to staff to streamline workflow and maintain organized work environment.
Volunteer
El Pasoans Fighting Hunger Food Bank
El Paso
05.2023 - 05.2025
- Collaborated with volunteers to foster a supportive work environment, enhancing team morale.
- Contributed time, effort, and skills alongside team members to support achievement of organization's goals.
- Sorted and packaged food items, ensuring timely distribution to community members in need.
- Completed tasks within set timeframe following supervisor guidance.
Education
Bachelor of Science - Biological Sciences
The University of Texas At El Paso
El Paso, TX12-2025
Medical Assistant -
El Paso Medical Assitant School
El Paso, TX07-2026
Skills
- BLS certification - Current
- Infection control awareness and safety practices
- Medical terminology
- Team management
- Bilingual: English and Spanish
- Flexible and adaptable
Affiliations
- Medical Assistant Student
Zollege Medical Assistant School | El Paso, TX
•Receive hands-on training in clinical procedures, including taking vital signs, administering injections, and performing venipuncture
•Add new patients, document HPI, and schedule mock appointments using Tebra (EHR)
•Demonstrate proficiency in specimen collection, processing, and handling, ensuring accuracy and adherence to laboratory protocols
Timeline
Volunteer
El Pasoans Fighting Hunger Food Bank
05.2023 - 05.2025
Shift Leader
Dutch Bros
09.2021 - 01.2026
Bachelor of Science - Biological Sciences
The University of Texas At El Paso
Medical Assistant -
El Paso Medical Assitant School