Leslie Pinales Gomez
Las Vegas,NV
Summary
Hardworking and reliable, Highly organized, proactive and punctual with team-oriented mentality. Associate with Enthusiastic Customer Service with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer/company needs. Possesses good public relations and communication skills to promote repeat business opportunities. Ready for a new position where skills can be properly utilized.
Overview
6
6
years of professional experience
Work History
Wheelchair Agent
G2 Secured Staff
Las Vegas, NV
01.2024 - Current
- Ensured that all safety protocols were followed when assisting customers with the selection of a suitable wheelchair.
- Aided customers with TSA checkpoint screenings.
- Backed wheelchairs down jetways to safely overcome decline of ramp.
- Transported individuals requesting wheelchair service to and from desired locations.
- Communicated with gate agents to coordinate assistance boarding.
Quality Control Specialist
Geneva
Las Vegas, US
08.2022 - 07.2023
- Approved incoming materials by confirming specifications and approved finished products.
- Maintained policy, procedures, work instructions and projects for quality and continuous improvement agendas.
- Collaborated with management to discuss effective plans for resolving major quality problems.
- Inspected and repaired products to meet project expectations.
- Inspected, removed and replaced malfunctioning equipment and tools to minimize workflow disruptions.
- Fostered culture of analytical thinking and precision to diagnose quality issues.
- Maintained safety standards when operating different equipment and tools.
- Inspected finished items to check for defects.
- Removed and stacked completed items in preparation for shipment.
- Collaborated with team members to finish runs on tight deadlines.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Planned and completed group projects, working smoothly with others.
- Maintained updated knowledge through continuing education and advanced training.
- Generated warehouse shipping documents, packing lists and invoices.
- Provided information to shipping and receiving personnel regarding inventory stock.
- Participated in physical inventory counts to keep information accurate and current.
- Inspected incoming materials for damage.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Stored and organized items in tool or supply rooms, allowing for easy retrieval.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Issued supplies, materials and products to team members based on information from requisitions.
- Placed products on conveyors for final wrapping and shipment.
HR Associate
GT Ventures
Las Vegas, NV
10.2021 - 08.2022
- Handled sensitive and confidential employee information with complete discretion.
- Guided new hires through orientation and on-boarding and explained documentation requirements to facilitate HR process.
- Processed onboarding paperwork for new hires and rehires.
- Processed employee status changes, keeping human resources systems and employee records up to date.
- Drove employee feedback to deliver information to management for corrective action.
- Assessed organization's policies, making suggestions to improve work productivity, team collaboration, recruiting and hiring initiatives.
- Strategized long-term business needs by driving employee feedback for process improvements.
- Supervised staff and client training to maintain comprehensive organizational knowledge of federal, state and local regulations.
- Guided department managers on hiring practices, salary ranges and position request forms.
- Assisted with employee termination process to drive consistency and reduce discrimination claims.
- Planned corporate events, conventions, meetings and gatherings.
- Scheduled appointments, meetings and conferences with employees to discuss and mitigate personnel issues.
- Created, organized and maintained employee personnel files to keep sensitive data secure.
- Prepared new hire packets and termination documentation for human resource department.
- Sorted personnel files, maintaining alphabetical, index and cross-referenced information electronically
Sales Associate
Victoria's Secret & PINK
Las Vegas, NV
08.2021 - 10.2021
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
Cashier / Customer Service Host
Walmart
Las Vegas, NV
11.2019 - 08.2021
- Greeted customers and responded to informational requests.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking.
- Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
- Complied with cash handling procedures to meet regional cashier variance policy.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Processed customer payments quickly and returned exact change and receipts.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Resolved issues with cash registers, card scanners and printers.
Cashier
El Super
Las Vegas, NV
08.2019 - 11.2019
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Processed all sales transactions promptly to prevent long customer wait times.
- Learned roles of other departments to provide coverage and keep store operational.
- Inspected items for damage and obtained replacements for customers.
- Verified customer identification for alcohol or tobacco purchases.
Front End Cashier /Drive-Thru Cashier
Taco Bell
Las Vegas, NV
03.2018 - 05.2019
- Handled cash, card, check, gift card and coupon transactions for customer purchases.
- Kept register terminal area and store clean and orderly.
- Addressed and resolved customer complaints with friendly and level-headed assistance.
- Trained new team members in cash register operation, stock procedures and customer service.
- Organized all register supplies in front end and storage areas.
- Learned roles of other departments to provide coverage and keep store operational.
- Performed cash count-out at end of each shift and addressed all queries from customers.
Skills
- Sales and Promotions
- Money Management
- Financial overage analysis
- Merchandise restocking
- Product Knowledge
- Customer Service
- Issue resolution
- Returns and exchanges
- Security monitoring
- Personnel records maintenance
- New hire orientation
- Understanding of HR policies
- Fluent in Spanish
- Strategic planning
- Multitasking and prioritization
- Organizational skills
- Decision-making
- Workers Comp Training
- Incident and Injury Processing Skills
- Employment Verification
- DETR
- Human Relations
- Meticulous and organized
- Safety Awareness
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Wheelchair Agent
G2 Secured Staff
01.2024 - Current
Quality Control Specialist
Geneva
08.2022 - 07.2023
HR Associate
GT Ventures
10.2021 - 08.2022
Sales Associate
Victoria's Secret & PINK
08.2021 - 10.2021
Cashier / Customer Service Host
Walmart
11.2019 - 08.2021
Cashier
El Super
08.2019 - 11.2019
Front End Cashier /Drive-Thru Cashier
Taco Bell
03.2018 - 05.2019