Montserrat Flores
Chicago
Summary
Background in rigorous quality assurance environment, ensuring products meet high standards. Developed transferable skills in analytical thinking and precision. Seeking to leverage these abilities in new and challenging field. Personable and detail-focused individual with knack for ensuring quality and consistency in products. Well-versed in understanding product specifications and utilizing inspection tools to maintain high standards. Committed to using these skills to enhance product reliability and customer satisfaction. Quality control professional with robust background in ensuring product integrity and compliance. Skilled in analytical testing, process optimization, and documentation. Strong focus on team collaboration and adaptability to changing needs. Reliable and driven to achieve consistent, high-quality results. Proficient in identifying defects, maintaining safety standards, and utilizing quality management systems.
Overview
12
12
years of professional experience
Work History
Quality Control Technician
Vorteq Coil Finishers
04.2022 - 12.2024
- Maintained quality documentation and records for conformance with relevant standards.
- Collaborated with production teams to address and resolve quality concerns, improving overall product reliability.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Performed thorough inspections of incoming materials and outgoing products.
- Performed tests and inspections to conform to established standards.
- Reported problems and concerns to management.
Department Lead
DGS Retail
01.2018 - 09.2020
- Mentored new hires within the department, providing guidance on company policies and procedures as well as job-specific tasks.
- Boosted overall employee morale by fostering a positive work environment and promoting open communication.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Maintained a clean and organized workspace, promoting increased productivity and safety for all team members.
- Enhanced order accuracy by diligently picking and packing items according to customer specifications.
- Prioritized urgent orders whenever necessary, enabling swift delivery for high-priority customers.
- Ensured timely order fulfillment by efficiently locating and retrieving products in the warehouse.
- Pulled orders quickly to maintain demanding productivity goals.
- Picked and packed order items.
- Reviewed order slips, picked products and staged merchandize to be shipped.
Customer Service Representative
Junes Cleaners
08.2017 - 10.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information
- Managed customer service operations, including taking orders and resolving complaints.
- Maintained relationships with clients through punctuality and excellent customer service.
Team Leader, Quality Control Tech
Icanvasart
11.2012 - 09.2016
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Oversaw quality control measures, maintaining high standards for all project outputs.
- Ensured accurate diagnoses with thorough quality control procedures and diligent recordkeeping.
- Reduced order errors with thorough quality control checks before dispatching shipments.
Education
No Degree -
N.E.I.U
Chicago, IL01.2006
High School Diploma -
Kelvin Park High School
Chicago, IL06.2003
Skills
- Product inspection
- Visual inspection
- Equipment calibration
- Inspections and reviews
- Documentation skills
- Calibration standards
- Chemical handling
- Attention to detail
- Data entry
- Finished goods inspection
- Staff training
Languages
Spanish
Native or Bilingual
Timeline
Quality Control Technician
Vorteq Coil Finishers
04.2022 - 12.2024
Department Lead
DGS Retail
01.2018 - 09.2020
Customer Service Representative
Junes Cleaners
08.2017 - 10.2019
Team Leader, Quality Control Tech
Icanvasart
11.2012 - 09.2016
No Degree -
N.E.I.U
High School Diploma -
Kelvin Park High School
Similar Profiles
Ricardo MarinRicardo Marin
Concrete Finisher at Marin Concrete FinishersConcrete Finisher at Marin Concrete Finishers
LYNNET NAKIBUUKALYNNET NAKIBUUKA
Assembly, Packing at Executive Staffing At Display FinishersAssembly, Packing at Executive Staffing At Display Finishers
Glenn Zubler Jr.Glenn Zubler Jr.
Regional Sales Manager & Business Development Manager at Finishers DepotRegional Sales Manager & Business Development Manager at Finishers Depot