Montserrat Martinez Nava
Laredo
Summary
Compassionate and driven nursing student with practical knowledge gained through rigorous clinical practice and academic studies. Observant and conscientious collaborator with knowledge of nursing and medical terminologies, paired with a strong passion to help others. Demonstrated ability in patient care, health assessment, and medication administration. Strong interpersonal skills are showcased through providing empathetic support to patients, and collaborating effectively with multidisciplinary teams. Proven dedication to promoting patient safety and delivering high-quality healthcare.
Overview
4
4
years of professional experience
1
1
Certification
Work History
CSA
Lacks Valley Stores Ltd.
Laredo
05.2023 - 01.2025
- Communicated information to customers about product quality, value and style.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Provided excellent customer service by addressing customer inquiries and resolving complaints in a timely manner.
- Cleaned work areas throughout the day to keep them presentable for customers.
- Operated cash register to process sales transactions accurately and efficiently.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Supported sales team members to drive growth and development.
- Collaborated closely with colleagues to meet customer needs.
CSA
Burlington
Laredo
04.2021 - 02.2023
- Communicated information to customers about product quality, value and style.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Monitored cashier performance, providing feedback as needed.
- Greeted customers promptly and responded to questions.
- Answered customer questions and provided store information.
- Performed daily opening and closing procedures for the register area.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Processed sales transactions to prevent long customer wait times.
- Adhered to social distancing protocols and wore mask or face shield.
- Stocked shelves with merchandise when needed.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Helped customers find specific products, answered questions, and offered product advice.
Education
High School Diploma -
Alexander High School
Laredo, TX01-2020
Skills
- Team collaboration
- Time management
- Attention to detail
- Problem solving
- Goal oriented
- Patience and tolerance
- Strong work ethic
- Rapport building
- Adaptability and flexibility
- Multitasking Capability
- Understanding customer needs
- Communication skills
Languages
Spanish
Native/ Bilingual
Certification
- Medical Assistant Certification received in 2019.
Timeline
CSA
Lacks Valley Stores Ltd.
05.2023 - 01.2025
CSA
Burlington
04.2021 - 02.2023
High School Diploma -
Alexander High School
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