Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Montserrat Navedo

Cheyenne,WY

Summary

Dynamic leader with proven expertise in staff training and customer satisfaction enhancement, notably at Chick-fil-A. Excelled in conflict resolution and team collaboration, significantly improving workplace morale and efficiency. Skilled in cash handling and fostering a goal-oriented environment. Demonstrates strong decision-making capabilities and a customer service focus, driving positive outcomes. Personable and motivated with strong ability to lead teams effectively and maintain positive work environment. Demonstrates understanding of operational procedures and possesses strong organizational and communication skills. Committed to driving team success and ensuring high levels of productivity. Diligent [employee ] with proven track record in managing team operations and ensuring smooth workflow. Successfully led teams in meeting objectives while maintaining high standards of quality and efficiency. Demonstrated leadership and problem-solving skills in dynamic environments.

Overview

2
2
years of professional experience

Work History

Shift Leader

Chick-fil-A
07.2023 - 05.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Enforced company policies and regulations with employees.

Main Cook

Burger King
02.2022 - 05.2023
  • Implemented food safety protocols and trained staff to ensure compliance, reducing incidents of foodborne illness.
  • Contributed to the restaurant''s reputation for excellence by consistently delivering high standards in meal presentation, taste, and overall dining experience.
  • Provided exceptional customer service through accommodating special requests and addressing any concerns promptly and professionally.
  • Performed daily equipment maintenance checks to prevent costly repairs or downtime during peak business hours.
  • Maintained a well-organized workstation by adhering to strict cleanliness standards, enhancing workflow efficiency for all kitchen staff members.
  • Reduced food waste by closely monitoring inventory levels and adjusting orders accordingly, saving on overall costs.
  • Mentored junior cooks in culinary techniques, resulting in improved overall kitchen performance.

Cook's Assistant

Crawfish King
05.2022 - 08.2022
  • Worked with chef to prepare daily food specials and other supplies.
  • Followed recipes closely for consistent taste, quality and presentation.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Prepared food orders to support waitstaff and other team members.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Removed expired food and beverages from storage and reviewed inventory for upcoming expirations dates.
  • Portioned meals according to recipe specifications, limiting kitchen waste.
  • Monitored food quality and temperature for safe consumption.
  • Plated and garnished dishes for uniform presentation standards.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Facilitated team-oriented environment, enhancing overall productivity and morale.

Education

Bachelor of Arts - Business

North East Lakeview
San Antonio, TX
06.2025

High School Diploma -

Karen Wagner High School
San Antonio, TX
06.2022

Skills

  • Positive Attitude
  • Cash Handling
  • Team Leadership
  • Problem-Solving
  • Customer service focus
  • Decision-making capabilities
  • Flexible Schedule
  • Strong verbal and written communication
  • Team Collaboration and Leadership
  • Conflict Resolution
  • Staff education and training
  • Goal Setting and Tracking

Accomplishments

  • Achieved closing shifts through effectively helping with organizing groups .
  • Collaborated with team of 5 in the development of [multi closing tasks to streamline the closing process ].

Languages

Spanish
Native or Bilingual

Timeline

Shift Leader

Chick-fil-A
07.2023 - 05.2024

Cook's Assistant

Crawfish King
05.2022 - 08.2022

Main Cook

Burger King
02.2022 - 05.2023

Bachelor of Arts - Business

North East Lakeview

High School Diploma -

Karen Wagner High School

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Montserrat Navedo