Montserrat Rangel

• Managed high-volume inbound and outbound calls, providing exceptional customer service while scheduling and registering patients in the Ophthalmology Clinic using EPIC EMR
• Verified insurance eligibility, benefits, and authorizations for both new and existing patients across multiple insurance providers
• Reviewed medical referrals to determine appropriate specialty routing and scheduled appointments accordingly
• Coordinated urgent and emergency appointments, ensuring timely access to care and accurate documentation
• Acted as liaison between patients, providers, and surgical teams to facilitate pre-op communication and post-op scheduling
• Maintained detailed, HIPAA-compliant records of all patient interactions, appointment notes, and provider communications

• Conducted pre-examination tests, including visual acuity and tonometry, to ensure accurate data collection for optometrists.
• Managed front desk operations, including scheduling, insurance verification, and EHR management for seamless clinic workflows.
• Educated patients on care for contact lenses and eyeglasses while promoting eye health through clear communication.
• Collaborated with clinical team to maintain organized, clean, and well-stocked environment, ensuring adherence to safety protocols.
• Demonstrated multitasking abilities in fast-paced settings, balancing administrative duties and patient care responsibilities.
• Built rapport with diverse patients using bilingual skills to enhance comfort and understanding.