Summary
Overview
Work History
Education
Skills
Timeline
Generic

Montserrat Crawford

Collierville,TN

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

28
28
years of professional experience

Work History

DISTRIBUTOR SERVICE SUPERVISOR/ADMINISTRATION

HERBALIFE INTERNATIONAL
Memphis, TN
06.2001 - Current
  • Responsible for supervising a group of employees assigned to handle customer requests, including order entry, returns, product replacements, department reports and cash reconciliation
  • Keep track of employee attendance records, employee training and development through weekly meetings
  • Ensure that all responsibilities are assigned evenly among employees
  • Highly supports cross training by rotating employee duties quarterly
  • Provide mid year and yearly performance reviews to employees and work on developing new individual goals
  • Travel to various locations to provide support at our sales events organized by our Corporate Sales Team and process product orders needed for the events
  • Active participant at new site openings in the US, providing training to all employees hired for new locations
  • Provide support to new facilities’ grand opening day to ensure operation is running as expected
  • Provides continuous support to Regional sales center facilities including Puerto Rico, with helpdesk tickets, training of new policies and processes and new equipment installation
  • Process and code bills, distribute mail, order office supplies, credit applications and meet with new potential vendors in seeking costs savings and arrange for services as needed
  • Provide support Director of Distribution by making travel arrangements and generate monthly budget expenses and various reports
  • Process expense reports for all employees including Sr. Director, maintain t bank and petty cash accounts, complete and submit reports at month end to our Finance Department and order supplies for the facility
  • Provide support when receiving inspections from FDA and USDA serving as a transcriber, generating final visit report and submit all documents requested along with the reports to our VP of Global Quality and Compliance
  • Support person for our HR Manager, processing temp labor payroll, assist employees with FMLA paperwork and Short Term Disability forms and submit these to proper department
  • Arrange benefit meetings and assist with employee training of corporate policies
  • Process on the job accident reports and handle employee issues throughout the day in the absence of HR Manager
  • Perform pre-screening interviews before going to HR Manager for formal interview and provide feedback to HR Manager
  • Completed bi-weekly payroll for 120 employees.
  • Streamlined distribution processes for improved efficiency and reduced delivery times.
  • Increased customer satisfaction by providing exceptional service and support to distributors.
  • Collaborated with suppliers for timely product deliveries, ensuring client satisfaction.
  • Addressed any complaints or issues swiftly, demonstrating a commitment to excellent customer service.
  • Participated in industry events, networking with potential clients and partners while representing the company professionally.
  • Resolved customer complaints promptly, maintaining positive reputation in market.
  • Developed training programs for new staff, ensuring high level of service and knowledge about products distributed.
  • Coordinated logistics for timely delivery of products, significantly reducing wait times for customers.
  • Streamlined order processing with implementation of new software, reducing errors and improving efficiency.
  • Negotiated favorable terms with suppliers, reducing costs and improving profit margins.
  • Led team meetings to discuss performance metrics, motivating staff to exceed targets.

ADMINISTRATIVE ASSISTANT

HERBALIFE INTERNATIONAL
Memphis, TN
10.1998 - Current
  • Provided support to the Director of Distribution by making travel arrangements, entering travel expense reports and monthly budgets
  • Kept track of employee attendance records for all departments
  • Processed and coded bills and distributed mail to their respective parties
  • Ordered office supplies weekly
  • Maintained the petty cash and the bank accounts providing monthly balances and submitting these to Finance Department
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Facilitated collaboration within team by organizing regular meetings and tracking project progress.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
  • Maintained inventory of office supplies and placed orders.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
  • Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
  • Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
  • Organized company events to enhance team cohesion, coordinating logistics and catering for over 50 participants.
  • Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
  • Facilitated training sessions for new software tools, increasing team productivity and reducing learning curves.
  • Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
  • Conducted research for project proposals, compiling information that supported winning bids.
  • Enhanced office environment, organizing spaces for better workflow and employee comfort.
  • Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
  • Contributed to policy updates, researching regulations to ensure company compliance.
  • Monitored office supplies inventory, ensuring availability of essential items without overstocking.

CUSTOMER SERVICE REPRESENTATIVE

HERBALIFE INTERNATIONAL
Memphis, TN
08.1997 - Current
  • Provided customer support to Spanish speaking Distributors; responsible for handling Distributor complaints from all eastern and southern states, including Puerto Rico and foreign countries in South America
  • Entered orders, processed order payments and order research
  • Processed incoming returns and replacements as needed
  • Initiated calls to track lost packages, driver- follow ups and processed claims as requested
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Conducted training sessions for new hires, ensuring consistent level of service across team.
  • Led quarterly customer service meetings to review performance and set goals for improvement.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.
  • Participated in training programs to enhance product knowledge and customer service skills.

RECEPTIONIST/OFFICE ASSISTANT

F.L. SAINO MFG. CO DIVISION OF CHASE INDUSTRIES, INC
Memphis, TN
07.1996 - 08.1997
  • Handled incoming calls and referred them to their respective parties
  • Bill processing, incoming/outgoing mail and product literature
  • Provided customer service support, resolved customer complaints
  • Worked directly with the engineers and provided them with client files needed for their projects
  • Ordered office supplies weekly
  • Processed custom declaration forms for all shipments going out of the country
  • Served as an interpreter with Spanish speaking customers and translated documents as needed
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Responded to inquiries from callers seeking information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.

Project Manager

Herbalife
04.2021 - Current
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
  • Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Identified plans and resources required to meet project goals and objectives.
  • Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
  • Provided detailed project status updates to stakeholders and executive management.
  • Managed projects from procurement to commission.
  • Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.

Education

High School Diploma -

BACHILLERATO ISIDRA DE GUZMAN
MADRID, SPAIN
06.1991

Certification - International Languages

CPA FLIGHT ATTENDANT TRAINING SCHOOL
MADRID, SPAIN
06.1990

Leadership in Action -Certification -

ELKIND GROUP
Los Angeles, CA
05.2005

Skills

  • Warehouse Operations
  • Customer Service
  • Client Relations
  • Product Distribution
  • Contract Negotiation
  • Business transactions
  • Time Management
  • Schedule Management
  • Staff Development
  • Stakeholder Relations
  • Attention to Detail
  • Teamwork and Collaboration
  • Problem-Solving
  • Leadership skills
  • Multitasking
  • Reliability
  • Excellent Communication
  • Organizational Skills
  • Distribution network optimization
  • Staff Training and Development

Timeline

Project Manager

Herbalife
04.2021 - Current

DISTRIBUTOR SERVICE SUPERVISOR/ADMINISTRATION

HERBALIFE INTERNATIONAL
06.2001 - Current

ADMINISTRATIVE ASSISTANT

HERBALIFE INTERNATIONAL
10.1998 - Current

CUSTOMER SERVICE REPRESENTATIVE

HERBALIFE INTERNATIONAL
08.1997 - Current

RECEPTIONIST/OFFICE ASSISTANT

F.L. SAINO MFG. CO DIVISION OF CHASE INDUSTRIES, INC
07.1996 - 08.1997

High School Diploma -

BACHILLERATO ISIDRA DE GUZMAN

Certification - International Languages

CPA FLIGHT ATTENDANT TRAINING SCHOOL

Leadership in Action -Certification -

ELKIND GROUP

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Montserrat Crawford