Montserrat Vazquez
Inglewood
Summary
Versatile professional with a diverse background in customer service, education, and food service, specialized in sociology. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
7
7
years of professional experience
Work History
Behavior Interventionist
Santa Monica-Malibu Unified School District
Santa Monica
09.2022 - Current
- Delivered personalized academic and behavioral support to neurodiverse students through one-on-one and small-group sessions, improving engagement and performance.
- Implemented IEP goals by collaborating with teachers and using tailored strategies, like guided notes, visual aids, and modified assignments
- Supported social skills development through role-play, peer modeling, and structured interaction, increasing independence and peer connections.
Retail Associate
Burlington
Inglewood
10.2021 - 12.2021
- Provided fast, friendly service to all customers every shift, ensuring smooth transactions and positive shopping experiences.
- Consistently met credit card promotion goals, boosting customer retention, and contributing to sales targets.
- Bridged language gaps by assisting Spanish-speaking customers, enhancing satisfaction, and driving sales.
- Supported store operations by processing payments, managing layaways, and maintaining a clean, organized environment.
Service Worker
Aberdeen Inverness Dining Services
Riverside
09.2018 - 03.2020
- Supported head chefs in serving nutritious meals to ensuring fast, friendly service, and high satisfaction.
- Maintained strict food safety standards and cleanliness, contributing to a safe and efficient kitchen environment.
- Organized and restocked weekly food supplies to support smooth meal preparation and consistent food quality.
- Trained in food handling and kitchen protocols, ensuring compliance with health regulations and customer expectations.
Cashier, Barista and Server
Cafe Cultura
Santa Ana
06.2019 - 09.2019
- Ensured a positive, memorable customer experience.
- Prepared a diverse range of menu items with speed and precision to meet time-sensitive service demands.
- Trained and supported new staff on POS systems and service protocols, enhancing team efficiency and guest satisfaction.
- Managed special requests and resolved issues promptly, contributing to repeat business and strong client relations.
- Operated the cash register efficiently and accurately, and processed payments.
Education
Bachelor of Arts - Sociology
University of California Riverside
Riverside, CA06.2021
Skills
- Proficient in Mac OS X, Microsoft Excel, Google Sheets, Google Drive, and Google Slides
- Data collection and reporting
- Time management and organizational skills
- Strong communication and collaboration
- POS system operation
- Money handling
- Activity planning and coordination
- Small group instruction and facilitation
- Relationship building and client communication
- Conflict resolution and problem-solving
- Bilingual communication
- Customer service excellence
- Sales techniques and retail sales
- Emotional support and social development
- Behavioral support techniques
- Nonviolent Crisis Intervention (CPI) trained
- Strong communication and organizational skills
Awards
Dean’s Honor List - University of Riverside
Languages
Spanish
Native/ Bilingual
Timeline
Behavior Interventionist
Santa Monica-Malibu Unified School District
09.2022 - Current
Retail Associate
Burlington
10.2021 - 12.2021
Cashier, Barista and Server
Cafe Cultura
06.2019 - 09.2019
Service Worker
Aberdeen Inverness Dining Services
09.2018 - 03.2020
Bachelor of Arts - Sociology
University of California Riverside
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