Montserrat ( Hazel ) Santoyo
Cullman,AL
Summary
Highly-motivated employee, Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
4
4
years of professional experience
Work History
Daycare Teacher
Higher Heights Learning Center
Cullman, AL
09.2023 - Current
- Created a nurturing and inclusive classroom environment that promoted social-emotional development and positive behavior management
- Encouraged creativity through art projects, music exploration, dramatic play activities, sensory experiences, etc
- Provided individualized support to students with diverse learning needs or behavioral challenges
- Collaborated with parents and guardians to address any concerns or challenges related to their child's development or behavior
- Supported children's social skills development through structured playtime, group projects, and conflict resolution strategies
- Maintained accurate records of student attendance, progress reports, and other administrative documents as required by the school district
- Demonstrated patience, empathy, and understanding when working with young children who may have special needs or behavioral challenges
- Cultivated a positive classroom culture that promoted kindness, respect, inclusivity, and cooperation among students
- Supervised children during meal times, playtime, and other activities.
- Taught basic language skills including reading readiness, phonics, writing.
Cashier & Cook
Zaxby's Chicken Fingers & Buffalo Wings
Cullman, AL
05.2022 - 03.2024
- Employee of the Month
- Can work anywhere in the store
- A reliable employee
- Willing to cover a shift or come in if understaffed
- Issued receipts, refunds, credits or change due to customers.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Trained new team members in cash register operation, stock procedures, and customer services.
Cashier Team Lead
La Michoacana Ice Cream Parlor
Cullman, AL
08.2020 - 01.2022
- Was in charge of store when owner was out of town.
- Developed strong working relationships with team members to foster collaboration.
- Dealt with finances and expenses
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Dealt with food supply and stock
- Performed daily opening and closing procedures for the register area.
- Recognized potential theft or fraud attempts by monitoring suspicious behavior.
- Trained new cashiers on proper use of registers and store policies.
Education
Good Hope High School
Cullman, AL05-2023
Skills
- Lesson Planning
- Behavior Modeling
- Activity Planning
- Training in food handling preparation
- Food Safety
- Food Preparation
- Staff training
- Early Childhood Education
- Customer service
- Classroom Management
- Kitchen Experience
- Toddler Care
- Cleaning Experience
- Bilingual
- Experience with Children
Timeline
Daycare Teacher
Higher Heights Learning Center
09.2023 - Current
Cashier & Cook
Zaxby's Chicken Fingers & Buffalo Wings
05.2022 - 03.2024
Cashier Team Lead
La Michoacana Ice Cream Parlor
08.2020 - 01.2022
Good Hope High School