Monty Carroll

Responsible for actively and continually recruiting qualified Field Service candidates for their assigned Branch Operations. Supervises department personnel including interviewing, hiring, training, mentoring, coaching, counseling, and corrective action when required. Acts as liaison between the sales and service departments. Ensures awareness of customer requirements and customer-specific running procedures. Supervises service personnel and provides training in job functions, safety, policies and procedures while assuring compliance. Plans field installations ensuring that proper tools, spares, backup equipment, and personnel are available when needed. Assists in scheduling assignments of Service Technicians to ensure the best match of individual capabilities and competency to project requirements. Assists with logistics, including travel and obtaining additional parts or tools. Tracks and maintains an inventory of service tools and ensures that adequate and necessary maintenance of all service equipment and vehicles is performed. Provides feedback (reports, investigates and implements corrective action) of field problems to the company through preparation and processing of Field Performance Reports. Ensures all company vehicles are well maintained and all necessary repairs are conducted in a timely manner and consistent with company policy. Ensures all service vehicles have the necessary tools and safety equipment needed to perform a service job. Oversees the continual upgrade and inspection of all service tools, to ensure their safety, fitness for purpose and their serviceability. Maintains accurate and current records for vehicles, mileage and service expenses. Reviews all completed Field Service Orders to assure information is accurate and complete prior to invoicing. Performs all functional responsibilities of a Field Serviceman.

Practices safe work habits and complies with all quality, safety, health and environmental policies, procedures, programs and regulations. Responsible for actively and continually recruiting qualified candidates for necessary positions for the department assigned to, as well as other Cactus Wellhead positions as able. Supervises department personnel including interviewing, hiring, training, mentoring, coaching, counseling and corrective action when required. Assigns qualified service associates and confirms safety certs. Determines if new service associate (SSE) can be assigned with veteran service associate to gain OJT. Uses Land or Offshore Service Job Package and prints for service associates. Prepares Job Assessment Meeting document based on job type. Identifies job location, service tools, spare parts, and any special customer requirements. Assembles Service Job Package and fills out required information. Reviews customer SRO, equipment requirements and running procedure service associate. Places Service Job Package in service associate’s file. Inspects equipment prior to shipping. Performs all functional responsibilities of a service associate.

Essential duties and responsibilities include the following. Comply with all quality, safety, health, environmental requirements, policies and procedures relevant to the position. Checks compatibility of equipment, inspecting condition, dry fitting and communicating relevant information with customer. Installs and tests equipment in accordance with operating procedures. Service all Wellhead equipment as requested by customers in accordance with maintenance procedures. Repairs all Wellhead equipment as requested by customers and as necessary due to field malfunctions. Maintains service vehicle and tolls/equipment. Ensures periodic maintenance consistent with Company policy and promptly reports required repairs to Service Manager. Provides feedback to the Company through reporting of field problems and failures to the Service Manager for processing of Field Complaint Reports. Identifies and ensures appropriate tools, backup equipment and parts are available at or taken on service job. Prepares Field Service Orders, Rental Tickets and customer required documents accurately and completely. Maintains a high degree of customer satisfaction by providing timely and competent service.

• Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
• Maintained clean and organized job sites, contributing to a safe working environment for all employees.
• Loaded, unloaded, and moved material to and from storage and production areas.
• Worked independently in fast-paced environment while meeting productivity and quality expectations.

• Improved customer satisfaction by addressing and resolving field service issues promptly and effectively.
• Managed scheduling and dispatch of field service technicians, ensuring timely onsite support for clients.
• Coordinated with sales teams to provide pre-and post-sales technical support, resulting in increased customer retention.
• Developed and maintained strong relationships with customers, leading to improved brand loyalty.

• Worked on the Production, Completions and Drilling side of Weatherford wellhead
• Responsible for the installation, removal and pressure testing of wellhead equipment per the customer needs
• Assemble, disassemble test equipment in accordance with applicable technical procedures
• Prepare accurate field service tickets / job reports, administrative service forms and job safety analysis
• Have assisted in developing job action planning with customers on location as needed per job
• Available on 24 hour call basis to respond to the customers needs
• Complied with all company quality policies, operating and technical procedures and workplace instructions.

• General responsibilities include to supervise and direct the work of the drilling crew to ensure safe and efficient operations on the drill floor and drilling of the well bore
• Direct all activities related to drilling operations in accordance with the well program
• Secure the well during an emergency or well control situation
• Perform well kill operations as per instruction
• Responsible for the execution of first-line maintenance on the drilling floor
• Ensure that the drilling crew have a complete understanding of rig specific procedures, that they are understood, utilized and recognized
• Maintain accurate equipment files, drilling logs and records
• Participate in all pre-planning for drilling operations
• Update Supervisors on drilling activities as required
• Inform Toolpusher and Client Representative if any deviation from planned operations occur
• Ensure that approved rig operating procedures are adhered to at all times
• Report all unsafe activities, situations and potential hazards to my supervisors
• Actively participate in the Safety management Systems
• Mentor, develop and train crew members to ensure they are competent to work in their current job position and where properly prepared for the next position
• Worked 2 years as a Derrickhand prior to Driller
• Worked 5 months as a Motorhand prior to Derricks
• Worked 15 months as a Floorhand prior to Motors.

• Delivered fuel to oil rigs, coal mines, construction companies and other various places throughout North Dakota and the surrounding states sometimes in adverse winter weather conditions
• Responsible for loading, transporting and off loading fuel to oil rigs throughout the North Dakota, Bakken area
• Delivered fuel to Montana and North Dakota coal mines, Fisher Sand and Gravel, Transystems and various road construction crews in North Dakota region
• Maintained daily log books according to DOT regulations
• Loaded fuel at multiple refineries and delivered the fuel product in a timely manner
• Responsible for keeping track of trip sheets, bill of lading receipts and fuel receipts.

• Responsible for the general makeup, content and placement of railcars on the train during my work shift
• Responsible for supervising over-the-road operations of the freight trains and coal trains
• Well versified with the GCOR operations manual for railroad personnel according to FRA regulations
• Responsible for the overall operations of the train, train documentation, any restrictions existing for the train, speed requirements for the train, track restrictions of the train, classification of the train and pre-trip / post-trip inspection and planning
• Also responsible for verifying the placement of cars on the train, inspection for hazardous material cars and the inspection for FRA requirements on all train equipment
• Responsible for meeting the tonnage requirements for the train, verifying signals and line switches, picking up and setting out cars from the train and assisting in picking up and setting out locomotives from the train.

• Responsible for the day to day management and operations of basic life camp services, on a camp with 25,000 soldiers, coalition forces and foreign national contractors
• Participated with the camp management responsibilities in absence of the Camp Manager and the Construction Superintendent to include the supervision and managing of all associated trades and crafts for running the daily operations and maintenance of a 25,000 man camp for the US Military
• Responsible for ensuring facility requirements are achieved and implemented through planning/ directing and coordinating the efficient use of manpower, materials, equipment and time to ensure proper and efficient operation and adherence to security, environmental, health and safety regulations
• Maintain and verify functionality of facility safety systems.

• Field Operations / Truck Driver