Monty Gamble
Santee,CA
Summary
Experienced client services professional with 15+ years in the field. Adept at building strong client relationships, optimizing processes, and ensuring customer satisfaction. With over 10 years of remote work experience, demonstrate self-motivation, effective communication, and strong time management skills.
Overview
19
19
years of professional experience
Work History
CLIENT SERVICES SPECIALIST
Infinite Conferencing (Remote)
2008.03 - Current
- Deliver exceptional customer support across multiple communication channels, including email, phone, chat, social media, and web-based product demonstrations.
- Manage 40 high-profile accounts with focus on long-term relationship building, achieving a 93% customer satisfaction rate within portfolio.
- Provision and onboarding of 5,100+ new accounts, streamlining process, enhancing customer engagement, and increasing customer usage of products and services.
- Conduct 600+ product demonstrations, enhancing customer understanding of complex software features and maintaining a 96% customer satisfaction rating with average feedback score of 4.8/5.
- Achieve 8% increase in customer retention by applying communication skills and advanced problem-solving to address and resolve customer issues.
- Catalyze 16% increase in sales and expand product adoption by implementing targeted cross-selling campaigns, utilizing CRM analytics to identify customer needs.
- Oversee proprietary, client-based, web platform subscription program, achieving 17% growth in subscriber base and maintaining 88% retention rate through dedicated customer support and service excellence.
- Leverage CRM software proficiency to optimize customer engagement: manage data and track customer touchpoints, contributing to overall organizational efficiency.
CUSTOMER SERVICE COORDINATOR
Manpower Services (Call Center)
2006.02 - 2008.02
- Successfully ported 125 phone numbers daily to new mobile providers with exceptional 99% accuracy rate.
- Trained and led cross-functional team of 20 service representatives to launch new porting software, resulting in 11% decrease in order processing time within first quarter.
CUSTOMER SERVICE REPRESENTATIVE
Vonage (Call Center)
2005.09 - 2006.02
- Handled 85+ calls daily, with duties including signing up new customers, retrieving customer data, presented relevant product information, product troubleshooting and cancelling services.
- Recognized for attaining highest cross- and up-selling annual results 20%.
Education
Associate of Arts - Business Administration And Management
St. Leo University (Remote)
St. Leo, FLSkills
- Client Retention Strategies
- Client Relationship Building
- Account Management
- Service Recommendations
- Problem-Solving Abilities
- Sales Skills
- Communication Skills
- Interpersonal Skills
- Presentation/Verbal Skills
- Remote Experience
- Computer Literacy
- Microsoft Office 365
Timeline
CLIENT SERVICES SPECIALIST
Infinite Conferencing (Remote)
2008.03 - Current
CUSTOMER SERVICE COORDINATOR
Manpower Services (Call Center)
2006.02 - 2008.02
CUSTOMER SERVICE REPRESENTATIVE
Vonage (Call Center)
2005.09 - 2006.02
Associate of Arts - Business Administration And Management
St. Leo University (Remote)
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