- Avid Reader
- Volunteer Travel
- Gardening
- DIY and Home Improvement
- Outdoor Recreation
- Volunteering
- Getting involved in local advocacy groups to promote positive change in the community
- Genealogy
- Camping
- I participate in various sports activities for physical activity, camaraderie, and personal growth
- I like working with my hands and fixing things
- Crafting and DIY Projects
- Music
- Horseback Riding
- Backpacking and Hiking
- Stand-up Paddleboarding (SUP)
- Dancing
- Hiking
- Swimming
- Mindfulness Practices
- Kayaking
- Passionate about balancing physical health with mental and emotional wellness
- Drawing and Painting
- Personal Development and Self-Improvement
- Creative Writing
Monualda Cash
Atlanta,GA
Summary
Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Talented professional considered knowledgeable leader and dedicated problem solver. Brings over ten years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
24
24
years of professional experience
Work History
Supervising Project Manager
Premier Roofing Company
01.2023 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Boosted sales by implementing effective training programs for new and existing employees.
- Analyzed sales data to set quotas and assess potential areas of growth.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
- Organized weekly team meetings to discuss progress, challenges, and opportunities for growth.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Played an integral role in recruitment processes by interviewing candidates and guiding them through onboarding procedures upon hire completion successfully.
- Conducted regular performance evaluations, identifying areas for improvement and implementing necessary action plans.
- Completed employee evaluations to stay on top of lagging knowledge or skills and proactively close gaps to maximize performance.
- Created innovative sales strategies, leading to improved market share and visibility for the company''s products.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Mentored junior staff members, fostering professional development and career progression within the organization.
- Maintained comprehensive knowledge of industry trends, competitor activity, and emerging technologies to inform strategic decision making.
- Generated detailed reports highlighting team achievements as well as areas requiring further attention or improvement efforts.
- Elevated customer service standards by establishing comprehensive feedback system to promptly address and resolve customer issues.
- Improved sales team's product knowledge with regular training sessions, enhancing their ability to meet customer needs.
- Led by example, consistently exceeding personal sales targets and inspiring team to achieve collective goals.
- Optimized sales routes and territories for maximum efficiency and coverage, using detailed analytics and mapping tools.
- Boosted customer satisfaction with personalized follow-up calls to address concerns and gather feedback.
- Customized sales pitches and materials for different market segments, improving relevance and response rates.
- Revitalized underperforming sales territories with targeted strategies and focused team coaching.
- Fostered collaborative team environment, encouraging open communication and sharing of best practices among sales representatives.
- Enhanced customer loyalty by implementing rewards program tailored to high-value clients.
Life Insurance Sales Agent
Multiple Carriers
01.2012 - Current
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales.
- Reviewed policy applications for errors and liaised with underwriters to facilitate quick completion of application process.
- Established payment methods for clients to facilitate customer payments and issue receipts.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
- Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales.
- Conducted research on insurance packages and investment options to generate client recommendations.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Analyzed retention, loss ratio trends and sales volume to identify areas for improvement.
- Retained valuable customers through diligent follow-up communication efforts after initial policy purchase, fostering long-term loyalty.
- Conducted comprehensive financial needs assessments for clients, leading to personalized policy recommendations that met their specific objectives.
- Maintained detailed records of all client interactions, ensuring accuracy and efficiency in tracking progress toward sales targets.
- Organized informative seminars and presentations for potential clients, generating new leads and increasing overall sales.
- Assisted clients in selecting the most appropriate life insurance policies for their circumstances, resulting in satisfied customers and repeat business.
- Managed a portfolio of existing clients, regularly reviewing policies for changes or updates needed based on individual circumstances or market shifts.
- Stayed current on industry trends and regulations to provide accurate information to clients and maintain a competitive edge in the market.
Interior Designer
Freelance
01.2010 - Current
- Coordinated logistics for moving furniture and accessories between storage facilities or directly to properties as needed.
- Facilitated smooth communication between team members, fostering a positive work atmosphere that supported collaboration and productivity.
- Transformed vacant homes into inviting spaces by selecting appropriate rental furniture and decor items.
- Developed strong relationships with vendors for efficient procurement of furniture and decorative pieces at discounted prices.
- Conducted consultations with clients, providing personalized recommendations to improve their property''s marketability.
- Increased the perceived value of properties with well-planned design layouts and color schemes.
- Maximized space utilization by decluttering and organizing interiors for a clean, spacious appearance.
- Enhanced property appeal by strategically arranging furniture, artwork, and accessories.
- Assisted in marketing efforts for the company by creating visually appealing social media content and promotional materials.
- Mentored junior team members in best practices for home staging techniques, contributing to the overall growth and success of the company.
- Managed project timelines effectively, ensuring timely completion of all home staging tasks.
- Ensured safe working environments by adhering to safety guidelines during installations and de-stagings of properties.
- Maintained an updated portfolio showcasing various projects, attracting potential clients through high-quality visuals.
- Streamlined inventory management systems to track available items efficiently while minimizing losses or damages during transportation or storage periods.
- Collaborated with real estate agents for successful home sales through optimal staging techniques.
- Helped clients achieve faster home sales and higher offers by providing expert advice on property presentation and curb appeal improvements.
- Provided exceptional customer service to clients, addressing concerns promptly and professionally.
- Received consistent positive feedback from clients on completed projects, leading to increased referral business opportunities.
- Stayed current on industry trends to provide innovative staging solutions that met client expectations and market demands.
- Participated in ongoing professional development opportunities to maintain expertise in the home staging field.
- Developed space planning concepts, color palette selections, and textile presentations.
- Selected furniture, lighting and accessories to enhance design concepts.
- Oversaw installation of finishes, furniture and other design elements to control final product.
- Developed key client relationships, providing design solutions that met needs and budgets without compromising quality or design intent.
- Worked closely with contractors and vendors to improve project coordination, completing projects on time and within budget.
- Specified appropriate products and materials to meet project objectives and design scheme.
- Collaborated with contractors and suppliers for smooth execution of design plans.
- Conducted client consultations to understand requirements and preferences.
- Presented design proposals to clients to establish clear project expectations and goals.
- Researched and stayed current on industry trends to incorporate new products into designs.
- Participated in furniture selection and documentation of specifications.
- Devised project budgets to track expenses and avoid cost overruns.
- Assisted clients with budget considerations and made recommendations for furniture, wall hangings and [Type] items.
Real Estate Agent
Various
01.2001 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Advised clients on market conditions and property value for informed decision-making.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
- Communicated with clients to understand property needs and preferences.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
- Provided exceptional support during the negotiation process, advocating for clients'' best interests at all times.
- Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.
- Consulted with homeowners on appropriate listing prices based on extensive comparative market analysis, resulting in faster sales and satisfied clients.
- Presented purchase offers to sellers for consideration.
- Successfully managed multiple offers for sellers, securing the best possible outcome in each situation.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
- Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
- Reviewed market research data and changed sales plans accordingly.
- Increased property sales by implementing innovative marketing strategies and utilizing social media platforms.
- Strengthened professional reputation through consistently positive client reviews and referrals from satisfied customers.
- Advised clients on staging techniques to enhance property appearance and increase buyer interest during showings.
- Conducted comprehensive market analysis to identify opportunities for investors.
- Enhanced client experience by offering personalized consultations tailored to individual needs and preferences.
- Expanded client base through consistent networking events, maintaining a high level of customer service and professionalism.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Utilized advanced technology tools such as virtual tours to showcase properties more effectively, attracting more potential buyers online.
- Improved property listings by collaborating with photographers to capture visually appealing images that accurately represented each property''s unique qualities.
- Maintained up-to-date knowledge on local zoning regulations, providing valuable insights to both buyers and sellers throughout transactions.
- Negotiated favorable terms for buyers, ensuring their satisfaction and future referrals.
Managing Partner
The Gadget Store
02.2009 - 01.2020
- Implemented process improvements that reduced average purchasing cycle times.
- Drove sales growth in the Atlanta area.
- Completed profit and loss performance reports.
- Identified cost-effective vendors and set up favorable contracts.
- Authorized purchase orders.
- Generated weekly, monthly, quarterly and yearly reports on purchasing operations.
- Assessed areas of service concern and developed improvement plans.
- Developed productive relationships with key account holders.
- Conducted research, gathered information from multiple sources and presented results.
- Exceeded goals through effective task prioritization and great work ethic.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Collaborated with partners and clients to achieve maximum productivity.
- Established and implemented business procedures and process improvements.
Roofing Salesperson
Premier Access Roofing
06.2009 - 09.2015
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and delivered engaging sales presentations to convey product benefits.
- Enhanced marketing and sales strategies to increase profitability and develop organizational pipeline.
- Determined problem areas and resolved issues related to profitability and business objective achievement.
- Surpassed sales objectives several consecutive years by cultivating productive client partnerships.
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
- Expanded customer base and boosted profit within product line.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Cold-called leads and closed large number of new sales over several months.
- Planned annual customer outreach events to strengthen brand initiatives and maximize outreach.
- Inspected problem roofs to determine best repair procedures.
- Restored roofing on older buildings, seamlessly integrating modern materials into antique look.
- Designated and managed material staging areas.
- Achieved cost savings by negotiating contracts with multiple vendors for materials sourcing without compromising product quality.
- Resolved client concerns promptly, resulting in improved customer relations and retention rates.
- Mentored junior roofers on best practices, fostering a culture of continuous learning within the team.
- Enhanced overall roofing quality by implementing strict safety guidelines and procedures.
- Maximized crew productivity by establishing clear performance expectations and providing ongoing feedback.
- Implemented preventative maintenance plans for clients'' roofs, extending their lifespan and preventing costly repairs.
- Coordinated with suppliers to secure competitive pricing on materials, lowering project costs while maintaining quality standards.
- Reduced project timelines by efficiently allocating resources and streamlining processes.
- Streamlined project workflows by effectively delegating tasks based on individual skills and expertise among the team members.
- Developed customized training programs for new hires, improving skillsets and reducing onboarding time.
- Increased client satisfaction with thorough inspections and timely communication of project updates.
- Contributed to company growth by consistently delivering exceptional results on large-scale commercial roofing projects.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Demonstrated excellent communication skills both in-person and remotely when presenting proposals or discussing project details with clients.
- Conducted regular follow-ups with clients after project completion to ensure satisfaction and gather feedback for improvement.
- Increased customer satisfaction by providing thorough consultations and accurate project estimates.
- Effectively managed multiple projects simultaneously while maintaining strict adherence to deadlines and quality standards.
- Improved sales performance by tailoring presentations to suit individual client needs and preferences.
- Developed strong relationships with suppliers, negotiating favorable pricing and materials for projects.
- Educated customers on the benefits of various roofing products, resulting in informed decisionmaking.
- Provided exceptional customer service by addressing concerns promptly and professionally during all stages of the project.
- Enhanced company reputation by consistently delivering high-quality roofing solutions to clients.
- Collaborated with team members to complete projects efficiently and on time, ensuring customer satisfaction.
- Proactively identified potential opportunities for growth within existing accounts, resulting in increased upsell and cross-sell activities.
- Generated new business through targeted marketing efforts, resulting in an increased client base.
- Maintained detailed records of sales activities and client interactions, improving overall organization and efficiency.
- Contributed to a positive work environment by actively participating in team meetings and sharing best practices among colleagues.
- Continuously updated product knowledge through industry research, supplier training sessions, and trade shows participation.
- Consistently met or exceeded monthly sales quotas through effective prospecting techniques and relationship-building strategies.
- Assisted clients in selecting appropriate roofing materials based on their needs, budget, and aesthetic preferences.
- Expanded company''s reach within the local market through networking events and community involvement initiatives.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
Lead Asbestos and Hazmat Supervisor
K&C Construction
12.2001 - 06.2004
- Verified OSHA compliance for worksite and coworkers to establish safe environment.
- Identified materials requiring removal or special handling.
- Complied with environmental laws and regulations concerning asbestos and hazardous waste removal.
- Secured and contained asbestos and hazardous materials for transport.
- Constructed and placed containment corridors between worksites to properly contain asbestos and hazardous materials.
- Responded to building collapses and emergency situations where hazardous materials may be involved.
- Softened and removed asbestos by spraying then scraping asbestos off surfaces.
- Educated bystanders and coworkers on short- and long-term hazards of asbestos.
- Utilized [Tool] and power tools during asbestos removal to completely remove hazardous materials.
- Collected waste in approved disposal bags and sealed with correct procedures.
- Utilized personal protective equipment during building demolition and asbestos removal.
- Prepared work areas with proper containment procedures and filtration systems.
- Utilized diagnostic and identification tools to identify hazardous materials and differentiate between materials.
- Assembled and positioned decontamination areas at exits of job sites to prevent harm to bystanders and unprotected persons.
- Managed safety and security of location to prevent intrusion, criminal activity, vandalism and injuries to workers.
- Inspected sights to evaluate safety, operations and crew performance against objectives.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Trained workers in proper methods, equipment operation and safety procedures.
- Directed projects according to schedule and quality demands.
- Operated specified equipment on daily basis.
Education
Bachelor of Arts - Psychology
GSU
Atlanta, GA01-2026
Skills
- Account management
- Contract review and analysis
- Account retention
- Product knowledge
- Risk management
- Policy renewals
- Risk mitigation
- Quotes and sales
- Quote information
- Property insurance
- Client needs analysis
- Project planning and development
- Project management
- Project planning
- Project scheduling
- Team collaboration
- Project tracking
- Relationship building
Education
Ft. Lauderdale, FL
Contact
Atlanta, GA 30326
Interests
Timeline
Supervising Project Manager
Premier Roofing Company
01.2023 - Current
Life Insurance Sales Agent
Multiple Carriers
01.2012 - Current
Interior Designer
Freelance
01.2010 - Current
Roofing Salesperson
Premier Access Roofing
06.2009 - 09.2015
Managing Partner
The Gadget Store
02.2009 - 01.2020
Lead Asbestos and Hazmat Supervisor
K&C Construction
12.2001 - 06.2004
Real Estate Agent
Various
01.2001 - Current
Bachelor of Arts - Psychology
GSU
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