Monyae Washington
Quincy,US
Summary
Working jobs where the main priority is customer satisfaction I’ve learned how to talk and interact with customers in person and over the phone. learned how to operate well with others to get the job done quickly an effectively. I am dedicated to learning,growing, and exceeding in any position im in. Working in fast paced environments I’ve also learned to keep my work place organized and developed the strength to be a quick learner.
Overview
6
6
years of professional experience
Work History
Crew Member
Wendy’s
10.2024 - Current
- Trained and mentored new crew members on operational procedures and customer service standards.
- Executed daily tasks efficiently, contributing to team performance and customer satisfaction.
- Ensured adherence to safety protocols while operating kitchen equipment and handling food products.
- Managed inventory levels, restocking supplies to maintain optimal service readiness.
- Collaborated with team members to streamline workflows and enhance overall productivity.
- Resolved customer inquiries promptly, fostering positive dining experiences and repeat business.
- Implemented best practices for cleanliness and sanitation in food preparation areas.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Order Picker and Packer
Melrose International
05.2024 - 09.2025
- Operated order picking equipment to efficiently fulfill customer orders.
- Ensured accurate inventory management through regular stock checks and updates.
- Collaborated with team members to streamline order processing workflows.
- Trained new hires on safety protocols and operational procedures.
- Conducted quality control inspections for accuracy in order fulfillment.
- Maintained cleanliness and organization in the warehouse to support operational effectiveness.
- Assisted in coordinating seasonal inventory adjustments based on demand fluctuations.
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
- Excellent communication skills, both verbal and written.
Receptionist
Stoney Creek Hotel
03.2022 - 11.2023
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Handled multi-line phone system, directing calls and taking messages with accuracy.
- Maintained organized filing system for documents and correspondence, enhancing retrieval efficiency.
- Assisted in managing office supplies, conducting inventory checks to prevent shortages.
- Fostered positive relationships with clients through exceptional customer service and communication skills.
- Trained new staff on front desk procedures, promoting consistency in service delivery.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Online Grocery Associate
Walmart Supercenter
05.2021 - 12.2022
- Followed strategic vision, mission and operational plans to build successful online sales.
- Dispensed customers product in a timely manner
- Answered calls to help customers with their questions and concerns
Inventory Inspector
Den Line Uniforms Inc
03.2020 - 10.2020
- Restocked, arranged, and organized merchandise to then be shipped around the world
- Increased customer satisfaction by resolving product issues
- Had an excellent attendance record and was always on time for work
Education
High School - undefined
Quincy Senior High School
Quincy, IL01.2020
Skills
- Organization
- Product restocking
- Team building
- Process improvement
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving
- Cash handling
- Cleaning
- Integrity and honesty
- Drive-thru operations
- Food preparation
- Heavy lifting
- Learning agility
Timeline
Crew Member
Wendy’s
10.2024 - Current
Order Picker and Packer
Melrose International
05.2024 - 09.2025
Receptionist
Stoney Creek Hotel
03.2022 - 11.2023
Online Grocery Associate
Walmart Supercenter
05.2021 - 12.2022
Inventory Inspector
Den Line Uniforms Inc
03.2020 - 10.2020
High School - undefined
Quincy Senior High School