Monyaire Pulliam
Colorado Springs,CO
Summary
Knowledgeable individual proficient in developing and maintaining complex systems, troubleshooting issues and overseeing system upgrades and maintenance. Excellent technical skills in a wide range of operating systems and applications. Impressive ability to manage IT systems, implement new processes and ensure the highest levels of system performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cyber Network Analyst
Oneida Technical Solutions
05.2025 - Current
- Conducted regular system audits to ensure compliance with industry standards and regulations.
- incident response support, POND support, compliance and review, network health impact, assessment support, working group support, vulnerability management refinement, communication support, and reporting.
- Trained junior analysts on best practices for network management and incident response procedures.
- Provided support during high-traffic periods, maintaining optimal performance levels under pressure.
- Conducted regular audits to ensure compliance with industry standards and best practices.
- Trained new employees on network operations procedures, ensuring seamless integration into the team.
- event/incident support, situational awareness, OPREP, incident handling support, order support, POA&M support, and analysis and reporting.
- Coordination between the receiving unit and the assessment team for GENSER network related CCRI and Inspector General (IG) assessments.
- Utilize ticketing systems Remedy and ServiceNow to troubleshoot any Incident tickets or Change Requests
- Point of Contact between SpOC HQ, AMAC, DISA, all NOS’s, and Space Force Bases/Geographically Separated Units and Communications Focal Points.
SMS Data Products Group, Inc., ITSD
06.2023 - 05.2025
- Maintain Cyber Compliance for the entirety of the Space Force by participating at the MCCC level.
- Utilize ticketing systems Remedy and ServiceNow to troubleshoot any Incident tickets or Change Requests
- Provide a single point of contact for all issues across the Space Force
- Point of Contact between SpOC HQ, AMAC, DISA, all NOS’s, and Space Force Bases/ Geographically Separated Units and Communications Focal Points.
- Monitor PONDs and report their status to USSF Bases in regard to if they are able to conduct Space Launches
- Assist with contact with Leadership in regard to Base operational status, ETRs, or hindrances of any sort.
- Brief O&I/ SpOC CUB slides to USSF HQ
- Track TASKORDs and their status of completion across the USSF with guidance on completion or POA&M creation
- Monitor Limiting Factors of bases and look for remediation steps to maintain compliance
- Create Priority Incident Tickets to prioritize DOD resource allocation to whichever bases are in critical need of assistance of an enterprise level.
- Monitor USSF ASIs
- Monitor ACAS Scan percentages and CVSS scores to ensure vulnerabilities remain tolerable.
US NAVY, IT SYSADMIN
10.2020 - 04.2023
- Implemented and managed virtual environments.
- Set up and managed Windows and Linux servers.
- Provided appropriate permissions to users in accessing files and databases.
- Created and maintained user accounts.
- Upgraded system software and hardware components to meet specific business needs.
- Implemented management tools used to support systems and network devices.
- Installed firewalls and anti-virus software and deployed two-factor authentication to verify data integrity and cybersecurity.
- Uphold system security and administration best practices.
- Processed and reviewed problem tickets with company ticketing system to troubleshoot and resolve issues.
- Managed user accounts and group policies, folder access and security settings with active directory.
- Tested computer hardware, networking software, and operating system software.
- Maintained inventory of parts for emergency repairs.
- Maintained and administered computer networks and related computing environments.
- Configured email applications or virus protection software.
- Coordinated with vendors and company personnel to facilitate purchases.
- Train people in computer system use.
- Researched new technologies by attending seminars, reading trade articles, or taking classes.
- Troubleshot and configured personal computer hardware, software applications and peripherals.
- Created documentation to assist with further analysis of technical issues.
- Assisted users with connecting fax machines, printers and other output devices to the company network and internet.
- Maintained proper security levels and access rights for software and end-user PCs.
- Monitored and responded quickly to requests submitted to the help desk.
- Repaired network equipment and software, maintaining computer and network equipment in safe and functional operating condition.
- Consulted with other technicians on major hardware and software issues to find solutions.
- Analyzed systems and identified areas of improvement.
- Adhered to procedures for securing databases to prevent privacy breaches.
- Assisted with installing, maintaining and troubleshooting various technologies and applications.
- Provided technical support over the phone and in-person to resolve issues.
- Inspected and diagnosed issues with equipment to find solutions.
- Monitored network performance and updated network security.
- Completed accurate and timely logging of problems and resolutions in issue management database.
- Provided level-1 and level-2 remote support for desktops, printers, and other computer-related devices.
- Modified computer security files to incorporate new software, correct errors, and change individual access status.
- Monitored current reports of computer viruses to determine when updated virus protection systems.
- Trained users and promote security awareness to boost system security and improve server and network efficiency.
- Coordinated and performed infrastructure disaster recovery tests to facilitate architecture and data recoverability.
- Trained employees across multiple departments on network operations, network management software and permissions.
- Performed data backups and disaster recovery operations.
- Provided technical support for voice services and equipment, such as private branch exchange, voice mail system and telecom system.
- Conferred with network users to resolve existing system problems.
- Operated master console to monitor performance of computer systems and networks and to coordinate computer network access and use.
- Performed routine network startup and shutdown procedures and maintained control records.
- Analyzed equipment performance records to determine need for repair and replacement.
- Planned and implemented network security measures to protect data, software, and hardware.
- Maintained logs related to network functions, as well as maintenance and repair records.
- One of Three Techs responsible for fleet-wide Global Command and Control System
Education
Bachelor of Science - Computer Science
University of Colorado Colorado Springs
Colorado Springs, CO12-2028
System Administration Block 0 - Computer And Information Systems
IT -A/C School, US NAVY
Pensacola, Florida11.2021
Skills
- Reading Comprehension
- Software Testing
- Enterprise Technology
- Complex Problem-Solving
- Active Listening
- Maintenance and Troubleshooting
- User account creation
- Remedy
- ServiceNow
- Critical Thinking
- System Administration
- Social Perceptiveness
- User Access Management
- Technical Support
- Microsoft Excel
- Permissions and Access Control
- Network Administration
- Workstation Maintenance
- IP Addressing and Subnetting
- SOP Writing
- Operations Analysis
- VMware and Oracle (VM)
- New Technology Integration
- Data Backups
- Network troubleshooting
- End user support
- Network device monitoring
- Network access control
- Network security
- Incident response
Certification
Top Secret/SCI w CI Polygraph
Timeline
Cyber Network Analyst
Oneida Technical Solutions
05.2025 - Current
SMS Data Products Group, Inc., ITSD
06.2023 - 05.2025
US NAVY, IT SYSADMIN
10.2020 - 04.2023
Bachelor of Science - Computer Science
University of Colorado Colorado Springs
System Administration Block 0 - Computer And Information Systems
IT -A/C School, US NAVY
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