Monyca Smith
Roseburg,OR
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
29
29
years of professional experience
Work History
Real Estate Broker
Berkshire Hathaway
04.2021 - Current
- Negotiated real estate contracts to navigate transactions between buyers and sellers.
- Provided guidance and consultation to clients to make well-informed decisions in real estate investments.
- Analyzed local real estate market conditions and trends to identify profitable investment opportunities.
- Arranged for inspections and surveys of sold properties.
- Conducted competitive market analysis to determine optimal pricing for properties.
- Advised clients on mortgage and housing conditions to identify successful properties and promote customer satisfaction.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Generated lists of properties for sale, locations, descriptions and available financing options.
- Helped clients navigate transactions, complete paperwork and finalize sales or purchases.
- Advocated for client needs and obtained desired considerations for sales and purchases.
- Set up virtual home tours, in-person visits, and open houses for properties.
Hairstylist
Self-employed
04.2004 - 10.2020
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Processed payments, entering sales in register for prompt customer service.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Educated customers on products to maximize benefits.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Counted and documented opening and closing cash amounts daily.
- Recorded notes for future reference about customer preferences and services delivered.
- Resolved guest complaints about service or style.
- Determined appropriate hair treatments based on conditions and textures.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Organized sales area and work station to showcase products and boost sales.
- Mixed pigments and used proper techniques to achieve desired color.
- Distributed business cards outside of salon to generate new business.
- Answered phone calls and emails to schedule client appointments.
- Developed loyal following of clients by providing high-quality services.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Maintained regular client list and successfully handled walk-in customers.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Demonstrated thorough knowledge of all salon products and services.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Developed creative techniques to provide clients with latest hairstyles.
- Utilized latest techniques in balayage, ombre, highlights and color correction.
Purchasing Agent
FCC
10.2008 - 01.2010
- Maintained complete documentation and records of all purchasing activities.
- Performed monthly reconciliation of open purchasing orders.
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
- Tracked inventory shipments and prepared spreadsheets detailing item information.
Operations Agent
Southwest Airlines
10.1994 - 01.2000
- Understood FAA, TSA and airport regulations and verified compliance.
- Coordinated and monitored snow and ice control procedures and confirmed compliance with airport's severe weather control plan.
- Operated aircraft refuelers, tugs and tractors, ground power units and other aircraft ground support equipment.
- Attended and completed required online and in-person training and mentored newer agents in advanced roles.
- Monitored safety-sensitive zones and enforced security measures throughout ground operations.
- Loaded and unloaded baggage of various weights and dimensions to and from aircraft and baggage areas.
- Implemented and enforced safety policies and procedures, confirming compliance with regulations.
- Conducted departure and arrival briefings.
- Marshaled large and small aircraft to and from parking areas, ramps and airfields.
Education
Associate of Applied Science -
Palomar College
San Marcos, CAAssociate of Applied Science -
Umpqua Community College
Roseburg, ORHigh School Diploma -
James Monroe High School
North Hills, CA06.1991
Skills
- Show Properties
- Real Estate Appraisal
- Information Updates
- Professional Relationships
- Manage Transactions
- Build Customer Relationships
- Complex Problem-Solving
- Government Standards
- Escorting Customers
- Administrative Support
Timeline
Real Estate Broker
Berkshire Hathaway
04.2021 - Current
Purchasing Agent
FCC
10.2008 - 01.2010
Hairstylist
Self-employed
04.2004 - 10.2020
Operations Agent
Southwest Airlines
10.1994 - 01.2000
Associate of Applied Science -
Palomar College
Associate of Applied Science -
Umpqua Community College
High School Diploma -
James Monroe High School