MONYETTE MONEKE
Houston,TX
Summary
15 YEARS MANAGEMENT EXPERIENCE
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
18
18
years of professional experience
Work History
EDMS Manager
Selene Finance, LP
10.2018 - 04.2022
- Accountable for overseeing technical quality and delivery of all mortgage servicing /throughout the lifecycle of a documents
- Manage compliance in the A-Z Regulatory Document Management system (Sharepoint), including access to information, provision of functional training and end user support
- Trained employees and other departments on updating, maintaining and refining project document control procedures
- Handled administration and lifecycle management of procedural documents supporting business partner in the electronic document management system (EDMS)
- Oversee the day-to-day operations of the Quality and Document Control group, ensuring the highest quality and compliance of all document management deliverables
- Collaborate with other members of the Quality Management group, in support of the development and revision of procedural documents
- Oversee the quality review and consistency checks applied across the department, ensuring accuracy and clarity of content within and across documents
- Ensure the consistent use of the EDMS across the department
- Handle resource planning across the procedural documents team and assignment of work to ensure documents are processed in a timely manner
- Oversee all requests for procedural documents related to health authority inspections and internal audits
- Ensure global coverage for responding to urgent requests in a timely manner
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
Mortgage Processing- Manager
Sutherland Global, Inc, USAA, Mortgage
01.2016 - 05.2018
- Maintain full responsibility for displaying initiative, strong coordination and communication skills, and excellent leadership abilities to manage day-to-day operations
- Held accountable for directing and implementing strategies to ensure the timely delivery of high quality loan decisions in accordance with policies and processing standards
- Recognized for outstanding results including achieving 30 days Average Cycle time for FHA and Conventional Loans, increasing First Time Approvals by 20%, and converting 60% of loans to approval month over month
- Deliver regular reporting designed to monitor portfolio status including pipeline reviews and reporting
- Support established goals/objectives for performance, turnaround time, approval ratios, and customer service ratings
- Train and develop staff to ensure achievement of processing standards, perform performance assessments with appropriate follow-up, and implement and maintain department operating procedures and ensure adherence
- Review operational procedures and recommend changes to improve efficiency and effectiveness of operations
- Maintain compliance with regulations and implement corrective action to address deficiencies as warranted
- Support the team in providing timely resolution for escalated service issues and loan deficiencies by offering alternatives and working with the appropriate support departments to solve problems and customer issues
- Coordinate and manage daily workflow for processors, ensure all work is performed to company productivity and customer service standards, and lead meetings to communicate any business, industry, and policy changes
- Ensure established production-based performance benchmarks are consistently maintained by processing staff and take appropriate action as needed in the form of additional on-on-one coaching, training, and counseling.
- Complied with established internal controls and policies.
- Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
Loss Mitigation Specialist/Short Sale Negotiator
Home Retention Services
05.2013 - 01.2015
- Responsible for managing and coordinating all duties and tasks specific to the closing process of Short Sale properties while being timely & effective in communicating with Real Estate Agents, borrowers, and vendors to reach a positive resolution as an alternative to foreclosure
- Review servicing files for the bank to determine if all required loss mitigation activities were handled and documented in accordance with the requirements of HAMP proprietary modification guidelines
- Recently promoted to Quality Control Analyst position due to continuously increasing QC scores from 92% to 95% averaging 20 to 22 loans daily in production to help increase company revenue
- Thorough understanding of all government collection laws including Fair Debt Collections Act, ECOA, foreclosure and bankruptcy laws
- Accountable for evaluating loans in accordance with HAMP or other applicable program guidelines and requirements
- Responsible for reviewing and compiles fully documented loan histories, imaged documents and information available from all sources to collectively determine if it validates the information used to make the foreclosure decision
- Communicate errors to appropriate personnel for resolution as necessary for preventing contested or impaired foreclosure actions.
- Evaluated pay stubs, credit history, tax information and bank statements for financial status.
- Explained legal aspects of loan to borrower, as well as payment terms and clauses.
- Remained updated with latest information related to mortgage products and services being offered.
- Analyzed credit, income, compliance, title documents and appraisals during underwriting process.
Human Resources Generalist/Manager
Tensas Services, Inc
06.2009 - 04.2013
- Maintain full responsibility for advising and delivering assistance in the areas of staffing and hiring, employee and labor relations, compensation and benefits, training and development, and performance management
- Effectively handle recruitment strategies, human resource issues, and related employee functions
- Full responsibility for the management of critical human resource core processes which include salary planning, employee classification, affirmative action, staffing and recruiting, and program management
- Maintain a strict level of confidentiality concerning all employee information and issues while initiating transactions in the human resource database including new hires, terminations, and change requests
- Assist with providing leadership for employee engagement, aligning human resource processes with business units, and for developing human resource solutions for people related processes
- Conduct strategic planning that includes executive bonus plans, census planning, a strategic staffing plan, human resource policies and procedures update, and organizational assessment and development
- Establish productive relationships at all levels within the organization to ensure human resource services, decisions, and recommendations are consistently in the best interest of employees and the business
- Perform job analysis and maintenance of job level descriptions and job family structure along with the preparation of project incentive plans
- Participate in compensation surveys and perform market pricing
- Improved the attrition rate by 15% by implementing new skill-development programs and progress and promotion incentives, and increased retention rate by 25% by improving employment incentive programs
- Identify, address, and support human capital business requirements through analytical decision making, detailed ad hoc analysis, and quantitative and qualitative modeling
- Collaborate and work effectively with management from other departments to address a wide range of personnel matters including staff motivation, discipline, awards, and performance
- Recommend operating policy and procedural improvements, advise and assist on company policies, procedures, and documentation, and coordinate the resolution of specific problems and inquiries
- Accountable for compensation, labor relations, benefits, training and development, and full lifecycle recruiting including reviewing applications and resumes, interviewing, and evaluating applicant skills.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
Records Information Management Supervisor
Devon Energy Corporation
05.2008 - 06.2009
- Directly accountable for planning, organizing, and leading document control and database management activities and functions using complex electronic content management systems and integrated document management systems
- Developed quality and production control improvement methods and procedures
- Served as team leader in charge of floor and operations providing leadership, work assignments, training, evaluations, and guidance to ensure efficient operations
- Partnered with leadership on performance management to ensure employee performance was aligned with goals
- Led human resource processes including investigations and alternative dispute resolution
- Performed as subject matter expert and coordinator for the development of disaster recovery programs and disaster planning and recovery techniques and served as operations leader for safety initiatives
- Co-wrote detailed standard operating procedures for information management, training and development, information collection and disbursement, service and product operations, and work flow/metrics
- Provided intrinsic/extrinsic rewards systems including departmental recognition and outstanding group member
- Trained new hires on records information management production, processes, and operations
- Developed quality and production control improvement methods for production of records, services, and customer standards through methods such as work systems, inventory control, scheduling, and forecasting.
- Scanned paper documents into computer and assigned identification numbers to simplify tracking process.
- Adhered to established procedures for handling sensitive and classified documents to retain chain of custody integrity.
Human Resources Generalist, Administrator
Envirotech Services
08.2004 - 05.2008
- Directly responsible for diverse human resources activities and advisement in areas of staffing and recruiting, employment programs, performance management, HRIS, employee relations, and benefits administration
- Advised employees and management on routine and complex human resources topics and issues
- Evaluated organizational needs and executed organizational designs, process mapping, right sizing, and talent management
- Conducted annual performance appraisal process for all employees
- Compiled statistical and financial data pertaining to quotes, pricing, contracts, operations, pick-ups, and schedules as well as scheduled and presented reports and presentations to management
- Served as a liaison between customers and the appropriate departments, managed new employee files and orientations, and served as an information source regarding lines of business, pricing, and services
- Ensured company competitive edge with compensation and benefits through market research and internal analysis
- Established wage incentives and guidelines for pay increases and promotions
- Consulted with managers on a variety of human resources related issues such as compensation and benefits, job evaluations, and promotions to ensure internal and external equity and staffing strategy
- Administered interviewing, testing, and hiring processes to ensure adherence with all EEO, ADA, and other government or company compliance requirements.
- Guided leaders and employees as subject matter expert in areas of employee classification and compensation studies, talent management and training.
- Worked cooperatively with collective bargaining union representatives and management to establish accurate job position descriptions, classifications, pay grades and compensation.
Education
MBA - Finance
University of Houston – Downtown
Houston10.2018
BBA - Management
Texas Southern University
Houston, TX5.2008
Skills
- Staff Management
- Business Planning
- Project Management
- Sales and Marketing
- Customer Relationship Management
- Team Leadership
- Procedural Streamlining
- Coaching and Mentoring
- Cross-Functional Team Management
- Budgeting and Cost Control
- Time Management
- Complex Problem-Solving
- Administration and Reporting
Timeline
EDMS Manager
Selene Finance, LP
10.2018 - 04.2022
Mortgage Processing- Manager
Sutherland Global, Inc, USAA, Mortgage
01.2016 - 05.2018
Loss Mitigation Specialist/Short Sale Negotiator
Home Retention Services
05.2013 - 01.2015
Human Resources Generalist/Manager
Tensas Services, Inc
06.2009 - 04.2013
Records Information Management Supervisor
Devon Energy Corporation
05.2008 - 06.2009
Human Resources Generalist, Administrator
Envirotech Services
08.2004 - 05.2008
MBA - Finance
University of Houston – Downtown
BBA - Management
Texas Southern University
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