Monyettia Snow
Wood River,IL
Summary
Experienced operations professional with 6 years at Amazon, seeking a managerial role in logistics and supply chain management. Proven track record in optimizing processes, leading teams, and implementing innovative solutions to enhance efficiency and productivity. Eager to leverage expertise to contribute to the success of a dynamic organization.
Overview
11
11
years of professional experience
Work History
Learning Trainer
Amazon.Com, Inc.
10.2023 - Current
- Trained and mentored new personnel hired to fulfill various roles.
- Monitored day-to-day activities, noting areas needing improvement and implementing plans for rectification.
- Assisted Operations in implementing a program that increased start up time and saving the company $5 million annually (labor costs).
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Developed training aids, including training cards, multimedia visual aids, computer tutorials and reference materials.
- Assessed additional needs based on training progress and collaborated with management to meet all requirements.
- Monitored participant workflow and behaviors throughout training process.
- Documented attendance, participation and progress.
- Assisted in analyzing and assessing training and development needs for organizations, departments and individuals.
- Coordinated administrative functions necessary to deliver and document training programs.
- Maintained organization of documents, materials and equipment.
- Utilized cross-training techniques to boost productivity and develop each team member's individual skills set.
- Assessed role gaps and developed training schedule to meet identified needs.
Fulfillment Associate
Amazon
07.2018 - 10.2023
- Learning Ambassador, - Earned the trust of leadership in order to use my knowledge and skills in the Pack department to train new and existing associates on the process.
- Pack- Improved packing efficiency by implementing organized workflows and safety requirements.
- Successfully met daily packing quotas while remaining focused on quality control measures throughout each shift.
- Operated tape machines, scales and label printers to package items correctly.
- Upheld company reputation for high-quality products by diligently adhering to established packing guidelines.
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
- Consistently met deadlines for order fulfillment, contributing to overall company success in meeting customer expectations.
- Problem Solving - Knowledge and ability to dive deep and solve problems associated with receive and stow errors.
- Ensuring that customers are able to order and receive desired items.
- Inventory in Odd Location (IOL) - Using problem solving skills and knowledge to locate items that have not been placed in a prime location.
- Taking ownership of locating these units and ensuring they are stowed into prime locations which will make them available for customer orders.
- Using my ability to operate multiple PITs to train associates on how to safely and correctly operate each PIT which is an integral competent of performing their daily tasks.
- Learned how to use different tools as well as my existing knowledge to develop daily strategies to ensure proper and adequate space was made available in the building.
- Support Role - Expanded my knowledge on different processes and functions based on my overwhelming curiosity to be well-rounded and adaptive based on business needs., Data entry - Ensured customer comments were entered daily to ensure their concerns would be addressed.
Student Advisor
Quantum 3 Media
06.2016 - 05.2018
- Advised students on educational, career and social opportunities.
- Enhanced student retention by providing personalized academic guidance and support.
- Served as a mentor to new advisors, sharing best practices to ensure consistent quality across the team.
- Facilitated connections between students and relevant campus services such as tutoring, counseling, or financial aid assistance.
- Advocated for students to access available resources.
Medicare Part D Specialist
United Healthcare Group
01.2013 - 05.2016
- Ensured compliance with all applicable laws and regulations, staying up to date with changes in policy and reporting requirements.
- Provided exceptional support to Medicare beneficiaries, guiding them through coverage options and plan details.
- Improved call center performance by consistently maintaining a high level of professionalism and productivity.
- Reduced call handling time with efficient problem-solving skills and comprehensive knowledge of Medicare policies and procedures.
- Managed a high volume of inbound calls, adeptly navigating multiple systems while maintaining focus on customer needs.
Education
High School Diploma -
Central Piedmont Community College
Charlotte, NC05.2006
Skills
- Pack Learning Ambassador
- Outbound Problem Solve
- Kickouts
- Rebin
- PITs
- BOD/NON CON
- Little David Taper Machine
- Receive
- Water Spider
- Inventory
- Slam At Pack
- Gift Wrap
Timeline
Learning Trainer
Amazon.Com, Inc.
10.2023 - Current
Fulfillment Associate
Amazon
07.2018 - 10.2023
Student Advisor
Quantum 3 Media
06.2016 - 05.2018
Medicare Part D Specialist
United Healthcare Group
01.2013 - 05.2016
High School Diploma -
Central Piedmont Community College