Summary
Overview
Work History
Education
Skills
Timeline
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Monyouette Campbell

Jackson,GA

Summary

With a proven track record at Concentrix and Delta Airlines, I excel in delivering exceptional customer service and resolving complex issues, leveraging my critical thinking and Microsoft Excel skills. Renowned for my professional telephone demeanor and ability to train personnel, I significantly enhance customer satisfaction and operational efficiency.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

30
30
years of professional experience

Work History

Customer Service Representative

Concentrix
02.2020 - Current
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Delivered prompt service to prioritize customer needs.
  • Trained new personnel regarding company operations, policies and services.
  • Implemented and developed customer service training processes.

Airline Customer Service Agent

Delta Airlines
01.1995 - 07.2014
  • Adapted communication style based on each individual''s needs, providing clear instructions for non-native English speakers or those requiring additional support.
  • Contributed to overall revenue growth by promoting ancillary services such as upgrades and additional fees when applicable.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
  • Expedited lost luggage retrieval by coordinating efforts between ground crew and airline staff effectively.
  • Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
  • Fostered a welcoming environment at the gate area by engaging in friendly conversations with travelers and attending promptly to their concerns.
  • Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.

Education

Associate of Arts - Information Technology

Chattahoochee Technical College
Marietta, GA
05-1994

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Call center experience
  • Conflict Resolution
  • Microsoft Excel
  • Professional telephone demeanor
  • Call Center Operations
  • Microsoft Outlook

Timeline

Customer Service Representative

Concentrix
02.2020 - Current

Airline Customer Service Agent

Delta Airlines
01.1995 - 07.2014

Associate of Arts - Information Technology

Chattahoochee Technical College

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Monyouette Campbell