MonySu Strang
Chico,CA
Summary
After many years as a Military Wife, I have learned to be flexible and adaptive. I have learned much about many cultures around the world. This life has built a highly motivated woman eager to embrace new challenges. Possesses a strong work ethic, adaptability, and outstanding interpersonal skills. Skilled in working independently and acquiring new skills swiftly. A diligent worker with expertise in customer service, multitasking, and time management. Committed to providing each customer with a positive and memorable experience. An inspiring leader and strategic problem-solver with superior supervisory, team-building, and customer service skills. Proficient in adopting roles rapidly and implementing positive changes to propel company success. Concentrated on employing training, monitoring, and morale-boosting strategies to enhance employee engagement and performance. A personable and committed customer service representative with vast experience. A reliable team member with an upbeat, positive attitude and a track record of building strong client relationships. Driven to uphold customer satisfaction and contribute to company success. Articulate, enthusiastic, and goal-focused with a proven passion for fostering relationships, forging partnerships, and expanding businesses.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Secretary Coordinator
Church on the Esplanade
Chico, CA
10.2023 - Current
- Developed and maintained filing systems to ensure efficient retrieval of information.
- Answered incoming calls from customers and clients in a professional manner; assisted with inquiries as needed.
- Organized special events such as conferences, seminars or workshops; coordinated catering services and other related activities.
- Greeted visitors in a friendly manner; provided assistance to guests when needed while ensuring their safety during their visit.
- Maintained filing systems for all departments; created new files when necessary and updated existing files on a regular basis.
- Composed memos, letters and emails for executives; proofread documents before sending out to ensure accuracy of content.
- Ordered office supplies when necessary; monitored inventory levels to ensure adequate stock is available at all times.
- Provided administrative support to executive staff by preparing reports, conducting research projects and handling confidential documents.
- Managed multiple projects simultaneously within tight deadlines.
- Managed and maintained executives' calendars, organized meetings, and scheduled appointments.
- Answered telephones, directed calls, and took messages.
- Delegated work to staff, setting priorities and goals.
- Recruited, interviewed and selected employees to fill vacant roles.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Researched and prepared reports required by management or governmental agencies.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Interpreted and explained work procedures and policies to brief staff.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Resolved customer complaints or answered customers' questions.
- Guided employees in handling difficult or complex problems.
In-Home Healthcare Provider
IHSS Adult Services Program
Chico, CA
07.2022 - 08.2023
- Ensured safety of patients by using appropriate body mechanics when transferring them from bed to wheelchair or chair.
- Organized activities for clients to promote physical activity and socialization opportunities.
- Provided companionship services such as reading books or playing games with the client.
- Assisted with light housekeeping tasks including laundry, vacuuming and meal preparation.
- Transported clients to doctor appointments and other necessary errands.
- Provided emotional support for clients who are facing difficult life situations.
- Performed wound care procedures such as changing dressings or applying topical ointments.
- Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Assisted patients with personal care to alleviate burden on family members.
- Interacted with patients through games and fun activities to boost mood and improve overall memory.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Maintained clean and well-organized environment for client happiness and safety.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Prepared patients for both routine tests and complicated surgeries.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Maintained updated records and safeguarded patient privacy in accordance with HIPAA.
- Transported individuals to medical appointments and assisted with errands.
- Assisted with client personal care needs to foster independence and well-being.
EMT-Intermediate
Asteri Medical Transportation
Colorado Springs, CO
07.2020 - 11.2021
- Utilized specialized equipment such as defibrillators, suction devices and cardiac monitors.
- Completed paperwork documenting patient assessment findings and treatment given accurately and promptly.
- Administered intravenous fluids or medications as ordered by a physician according to established protocols.
- Operated an ambulance safely and efficiently in response to emergency calls.
- Transported ill or injured persons to appropriate medical facilities while providing care en route.
- Performed basic life support techniques such as cardiopulmonary resuscitation, bandaging wounds, splinting fractures, and administering oxygen therapy.
- Communicated effectively with physicians at hospitals regarding patient status and care needs during transport process.
- Assessed patient's condition and administered prescribed medications or treatments according to established protocols.
- Assisted with daily operations of ambulance service by conducting vehicle inspections, restocking supplies, and maintaining equipment inventory levels.
- Remained level-headed and proactive during emergency situations.
- Documented calls in reports detailing incident type and course of treatment.
- Collaborated with team members and other first responders, ensuring consistent communication to maintain order and efficient care delivery.
- Assessed scene upon arrival for possible hazards or dangerous situations.
Education
Some College (No Degree) - EMT
Pikes Peak Community College
Colorado Springs, COSkills
- Customer service expertise
- Innovation and Creativity
- Handling Escalations
- Staff Training and Development
- Performance Tracking
- Cash Handling
- Employee Scheduling
- New Hire Training
- Problem-Solving
- Continuous Improvement
- Complaint resolution
Affiliations
- Camping and fishing.
- road trips to see family
- Hanging out with my kids and friends
Certification
- Certified Residential Organizer
- EMT with IV and EKG
- CNA
References
References available upon request.
Timeline
Secretary Coordinator
Church on the Esplanade
10.2023 - Current
In-Home Healthcare Provider
IHSS Adult Services Program
07.2022 - 08.2023
EMT-Intermediate
Asteri Medical Transportation
07.2020 - 11.2021
Some College (No Degree) - EMT
Pikes Peak Community College