Monzerat Ibarra
Summary
Background includes pulling records, drafting and executing requests for records and lien reductions, managing litigation calendars. Excellent communication and planning skills with a hardworking and dedicated nature.
Overview
15
15
years of professional experience
Work History
Lien Manager
Ace Law Group
06.2023 - Current
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Controlled costs to keep business operating within budget and increase profits.
- Ensuring that a payment on an existing attorney lien will be paid to medical provider/client within a time period.
- Requests lien reductions to third party organizations.
Litigation Case Manager
Ace Law Group
03.2022 - 06.2023
- Coordinated services with healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide accurate updates.
- Calendering Scheduling Orders, hearings, meetings, and deadline dates.
- Coordinating Zoom/In Person Depositions.
- Preparation of trial binders and documents.
- Prioritizing good customer service.
- Handling multiple assignments and good commitment to deadlines.
Pre-litigation Case Manager
Ace Law Group
02.2021 - 03.2022
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Handled high case loads.
- Scheduled doctor appointments for clients.
- Assisted on NERC/EEOC Intake Paperwork.
- Requested clients medical records and itemized billing statements from medical providers.
Medical Records Specialist
Ace Law Group
03.2019 - 03.2022
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Kept accurate log of requests for medical information and records.
- Reviewed recordkeeping procedures for patients and doctors.
- Followed up with patients about medical their medical treatment.
- Maintained relationships with medical providers and clients throughout the pre-it process.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Requested and obtain medical records and itemized billing within an established timeframe.
Traffic Ticket Specialists
Ace Law Group
01.2018 - 03.2019
- Filed motions to quash warrants.
- Emailed adjudications forms to courts
- Scheduled attorney sessions
- Prepared result letter to clients
- Tracked client payments to court.
Legal Receptionist
Ace Law Group
04.2015 - 01.2018
- Planned and organized internal and external events, meetings and conferences.
- Confirmed appointments, communicated with clients, and updated client records.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled assignments independently with good judgement and critical thinking skills.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Routed incoming mail and messages to relevant personnel without delay.
- Scheduled office meetings and client appointments for staff teams.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Compiled information from files and research to satisfy information requests.
Immigration Legal Assistant
Guzman Immigration Services
01.2015 - 01.2017
- Prepared affidavits, waivers, translations and asylum requests for ongoing cases.
- Analyzed client documentation and history to determine eligibility for immigration-related benefits.
- Assisted clients with immigration application completion to improve timeliness of case review and disposition.
Guest Room Attendant
Mandalay Bay
08.2014 - 04.2015
- Exercised politeness and discretion when dealing with guests and guest property.
- Reported damages, disturbances and shortcomings to supervisor.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
- Replenished guest room water glasses, toiletries, and paper products.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Retail Sales Clerk
Susie's Deals
06.2011 - 07.2013
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted customers by answering questions and fulfilling requests.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Courteously greet customers and efficiently process transactions within busy, fast-paced retail environments.
- Operate cash register, scanners and computers to itemize and total customer purchases, collect payments and make change for cash transactions; and balance drawer at the end of each shift.
- Assisted with store stocking, floor-sets and opening/closing procedures.
Crew Worker
McDonald's Restaurant
10.2008 - 10.2010
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept customers and crew areas organized.
- Cooked, prepared and bagged food for customers.
- Calculated totals, processed payments and issued receipts.
Education
High School Diploma -
Westland High School
Galloway, OH05.2011
Skills
- Fluent in English and Spanish
- Multitasking
- Invoice Preparation
- Excellent Time Management
- Scheduling
- Case Management
- Customer service skills and detailed oriented
- Good organizational and research skills as well as Competent in MS Office applications and Microsoft and Excel knowledge
Languages
Spanish
Native or Bilingual
Timeline
Lien Manager
Ace Law Group
06.2023 - Current
Litigation Case Manager
Ace Law Group
03.2022 - 06.2023
Pre-litigation Case Manager
Ace Law Group
02.2021 - 03.2022
Medical Records Specialist
Ace Law Group
03.2019 - 03.2022
Traffic Ticket Specialists
Ace Law Group
01.2018 - 03.2019
Legal Receptionist
Ace Law Group
04.2015 - 01.2018
Immigration Legal Assistant
Guzman Immigration Services
01.2015 - 01.2017
Guest Room Attendant
Mandalay Bay
08.2014 - 04.2015
Retail Sales Clerk
Susie's Deals
06.2011 - 07.2013
Crew Worker
McDonald's Restaurant
10.2008 - 10.2010
High School Diploma -
Westland High School
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